will not let me pay for my prescription unless I accept terms that do not apply to either me or my prescription. the terms I am being forced to accept relate to a video consultation booking and s... See more
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See what reviewers are saying
Always answered the phone and answered my questions. Sorted out my prescription within a day and delivered to my door the following morning. Fantastic service
Short notice appt for repeat prescription that would have taken a week on NHS but needed quickly on a Saturday. Excellent service. I got more holistic advice about my health condition in one phone cal... See more
Company replied
On bank holiday Saturday my husband discovered a rash had come up around a tick bite he had sustained walking in Spain 2 weeks ago. Knowing it was high risk for Lyme disease I knew we had to get antib... See more
Company replied
Company details
Written by the company
In our busy day-to-day lives, more people are finding it difficult to take time off to see their GP or have to wait on average up to 10 working days to see a GP. We at The GP service provide an Online Doctor service to help diagnose and treat common conditions using our on-line consultation platform. Our aim is to provide a safe, discreet and easy journey for patients who are looking for private medical treatment at their convenience and at a cost that people can afford. Our system allows patients to consult with qualified Doctors with a consultation via online assessment questionnaires or through secure video chat. They can then choose to collect their treatment from any Pharmacy registered with our service. The service also allows Doctors at their sole discretion to provide prescriptions where appropriate as well as referral letters and fit notes. For full details and charges, please refer to our Terms and Conditions on this site.
Contact info
Coventry University Technology Park, The TechnoCentre, Puma Way, CV1 2TT, Coventry , United Kingdom
- 024 7745 0727
- support@thegpservice.co.uk
- thegpservice.co.uk
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 56% of negative reviews
Typically replies within 2 weeks
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1st of everything takes time
Signed up 25th March and took delivery once all checks and consultations were done. Received my prescription today. 😊
14 April 2025
Reply from The GP Service
Thanks for sharing your experience! We're glad everything went smoothly and that you’ve received your prescription.
Truly life changing,no more stress,just…
Truly life changing,no more stress,just great meds
8 April 2025
Reply from The GP Service
Thank you so much! We're thrilled to hear it's made such a positive difference.
It has been a really bad experience…
It has been a really bad experience form the start. The only part that was reasonably satisfactory was my initial video call appointment.
Getting hold of people or even getting a response is extremely poor and have waited a few days before receiving any form of contact.
The medication provided is of really poor standard and did nothing for me apart from dry out my tongue 🤪 and made me feel in the sick side.
Overall, a very poor service and product which leaves me with no hope going forward. I have put in a complaint and also have asked how to cancel my subscription.
We will see how long it takes to get a response and I will be following this up with cancard. I do wonder if anyone else has felt as disappointed to the point that they feel like they have been conned???
14 March 2025
Hidden charges alert!
It says "Total £49" in absolutely huge letters and then they charge you 69. Other than this, the service works very well. But hidden charges or misleading info means automatic 1 star for me.
28 March 2025
Unprompted review
Reply from The GP Service
We sincerely apologise for the confusion and frustration you experienced regarding the authorisation charge. We understand why you feel misled, and we want to assure you that this is not our intention.
The £68.99 you saw was an authorisation hold, not a final charge. This temporary hold is placed on your payment method to cover the cost of the £49 video consultation plus a potential £19.99 if you were to require any additional services during your consultation, such as a prescription, referral letter, or fit note.
You will only be charged the additional £19.99 if you explicitly request and receive one of these add-on services.
If you did not receive any additional services, the final charge to your account will be the advertised £49 for the video consultation. The £19.99 authorisation hold should be released by your bank within a few business days, depending on their processing times.
We are taking your feedback seriously and are actively working to make this authorisation process more transparent during the booking stages to prevent future misunderstandings. Thank you for bringing this to our attention.
Well informed knowledgeable staff.
I had a lovely consultation with Joanne who was very patient and kind who had great advice where needed. I am now a patient (new) once my prescription was sorted it arrived promptly and I’m looking forward to my follow up appointment to see how I’m doing. 😊
11 March 2025
First contact
Good communication an very professional
Friendly service was straightforward
An informative so in all a good experience
11 March 2025
So far so good
So far so good, whatsapp chatted with the Team, vid call with Doctor, then pay for prescription and then waited couple days for delivery, arrived on time,well packaged, signed RoyalMail.
24 February 2025
I had a brilliant first time experience…
I had a brilliant first time experience with this
company thanks to Dr Diane Leung. Highly recommended.
27 February 2025
Unprompted review
OK so far
Ok So far not as quick as I'd thought it would be bit of a wait to get sorted but being reasured things will run smoothly and quickly now set up just waiting for medication now so can't say what products are like ATM
10 February 2025
Great service 👍
26 January 2025
I went through procedure of answering…
I went through procedure of answering questions seven or even more times, they didn't send any code to my email and I paid £9.90 for nothing just right at the beginning.
31 January 2025
Unprompted review
easy experience with real friendly…
easy experience with real friendly staff who know what there talking about
29 January 2025
Absolutely amazing service my initial…
Absolutely amazing service my initial call was quickly booked and had my medication arrive within. Few days of selection.
All I can say is thank you so much and I’m so happy with the quality of the products you have to offer. Highly recommend
23 January 2025
Everything has been lovely and smooth
Everything has been lovely and smooth
Will let you know how I get on
Thank you 🙏
23 January 2025
Reply from The GP Service
Thank you for your kind words! We're glad everything has been smooth for you. Looking forward to hearing from you soon.
This is my 1st time using this service…
This is my 1st time using this service and so far it has been very good next day delivery after payment was fantastic, thank you
23 January 2025
Very accommodating and helpful
Very accommodating and helpful. I was a patient new to the service and the onboarding was amazing.
23 January 2025
Reply from The GP Service
We are glad to assist you and appreciate your feedback !
The best service ever
The best service ever , in less than 24 hours from approved order I was already testing the medication .
What else can I say , you probably got a customer for life .
23 January 2025
Reply from The GP Service
We sincerely thank you and deeply appreciate your feedback!
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