Used the service quite a few times when unable to get a GP appointment . Works well, prescription comes through if required in a timely email. Only issue - and we’ve had this a few times - is th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a few issues but all got sorted in the end up thanks too Louise and sharkia Thanks
Company replied
I was having a hard time getting a repeat script via NHS which had been stressful, so I made an appointment online with The GP Service. There were some technical issues logging into my account and the... See more
Company replied
I was back in the UK briefly between two business trips, and I had a sore throat with no temperature. I just needed some medicine in case things got worse in the next few days. The online doct... See more
Company replied
Company details
Written by the company
In our busy day-to-day lives, more people are finding it difficult to take time off to see their GP or have to wait on average up to 10 working days to see a GP. We at The GP service provide an Online Doctor service to help diagnose and treat common conditions using our on-line consultation platform. Our aim is to provide a safe, discreet and easy journey for patients who are looking for private medical treatment at their convenience and at a cost that people can afford. Our system allows patients to consult with qualified Doctors with a consultation via online assessment questionnaires or through secure video chat. They can then choose to collect their treatment from any Pharmacy registered with our service. The service also allows Doctors at their sole discretion to provide prescriptions where appropriate as well as referral letters and fit notes. For full details and charges, please refer to our Terms and Conditions on this site.
Contact info
Coventry University Technology Park, The TechnoCentre, Puma Way, CV1 2TT, Coventry , United Kingdom
- 024 7745 0727
- support@thegpservice.co.uk
- thegpservice.co.uk
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The GP Service
Hi Nancy
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Great Doctor
3 July 2024
The doctor seemed a bit disinterested…
The doctor seemed a bit disinterested at times. I had to wait several minutes for the session to commence.
3 July 2024
Reply from The GP Service
Hi Katherine
Thank you for sharing your experience with us.
We have tried to contact you but I cant get through to you can you give us a call on 024 7745 0727 to discuss further.
Best regards
The GP Service Team.
Fast Efficient service
Fast Efficient service. A great way to see a GP quickly without spending too much on an in person appointment and avoid the long waiting times with your NHS GP.
24 June 2024
Reply from The GP Service
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
This service worked extremely well
This service worked extremely well. The GP, Dr James Ricketts, was polite and listened to me. I was completely satisfied.
1 July 2024
Reply from The GP Service
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Reply from The GP Service
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Reply from The GP Service
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Reply from The GP Service
Hi Nick Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
It was a relief to be able to access…
It was a relief to be able to access quality medical care while abroad.
24 June 2024
Reply from The GP Service
Hello Andrew
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Very good doctor
The doctor was very good at listening to me and my condition. He was also patient when I was having technical issues with my phone
26 June 2024
Reply from The GP Service
Hello James
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Needed a doc while on vacation
It was so helpful to have this service available while we were visiting the UK. Scheduling was easy and the doctor was quick to diagnose and get me on my way to enjoy vacation!
18 May 2024
Reply from The GP Service
Hi Kaya
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Reply from The GP Service
Hi Andy
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Reply from The GP Service
Hello Emily
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
My father was on holiday when we needed…
My father was on holiday when we needed to speak to a GP we tried NHS 111 who said he would get a call back within 24 hours but to ring them again if we didn’t hear from them (I did explain that my dad gets like this but has had sepsis from the same infection)
Our Gp (or their receptionist!) refused a telephone consult.
So not wanting to spend most of our holiday in a and e I phoned the GP Service
I must say this was the best service we have received from a Dr. He spoke with my father, reviewed his problems and current medication - prescribed him medication and informed him of what to do if symptoms worsened
Thankyou so much for the excellent service which allowed us to carry on with our holiday without spending it in A and E
11 June 2024
Reply from The GP Service
Hello Karen
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Not great attention
Taking notes and getting those down was the most important thing for the GP. Consultation took less than 5 minutes.
17 June 2024
Reply from The GP Service
Hi Ana
Our team takes all feedback seriously and we would greatly appreciate the opportunity to discuss your concerns in more detail. Please don't hesitate to give us a call on 024 7745 0727 at your earliest convenience so that we can work to make things right.
Thank you for your understanding, and we look forward to the opportunity to improve your experience with our service.
Best regards,
The GP Service Team
Exceptional service
Exceptional service. The doctor listened and helped me get the medication I needed to recover
11 June 2024
Reply from The GP Service
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Fantastic service
Fantastic service, would recommend to anyone. Easy to navigate and a really pleasant doctor who listened and was very thorough.
24 June 2024
Reply from The GP Service
Hi James
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
Reply from The GP Service
Hi Hannah
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
I don't like that it's taking to long…
The doctors are very good and helpful. The products from them pharmacies are good , but not so many strains to choose . The clinic is good but the pharmacy is taking to long time to accept the prescription,to let you to do the payment and to delivery.
24 June 2024
Great service
Great service, really appreciate being able to do an online consult. Very helpful staff members and good doctor.
4 June 2024
Reply from The GP Service
Thank you for your 5-star review! We are delighted that our GP Service met your expectations. We look forward to the opportunity to serve you again in the future.
Kind regards,
The GP Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.