Love your products- love the idea behind it - whether it’s toilet paper or tissues or paper towels. Keep the good work rolling Best regards from Munich Susanne
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Wij zijn The Good Roll, makers van duurzaam toiletpapier. Met ons toiletpapier bouwen wij toiletten in Ghana, een land waar dit hard nodig is. Waarom toiletten? Omdat zonder toegang tot een schone en veilige toilet ziekten zich sneller verspreiden en kinderen minder naar school kunnen. We think that is shit!
Met elke doos die je bij ons koopt, help jij mee aan een mooiere en schonere wereld. Wat krijg je daarvoor terug? Sterk en zacht bamboe toiletpapier dat is gemaakt om jou en de wereld een stukje beter te maken. Laten we samen van duurzaam de standaard maken. Let’s make the world less shitty!
Wil je meer weten over ons werk met de The Good Roll Foundation? Lees dan hier snel meer.
Wil je ook rollen van ons kopen? Ga dan naar de shop.
Nesland 3, 1382 MZ , Weesp, Netherlands
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You keep sending me packages I didn’t order. I like the notion of a subscription but you never keep to the schedule, so I end up with three full cartons of toilet paper in my pantry and have to cancel your service. It really sucks, since I like your product a lot. But you need to improve your shipping and ordering. I need to cancel again now.

Reply from The Good Roll
Good quality toilet paper, beautiful packaging and most importantly: a brand with a great mission!

Reply from The Good Roll
I ordered a month ago 24 rolls.
They promised delivery within 2-5 days. After a mail, they tell, that this is a problem, that they are so busy, it might take a week.
Every 3 days advertisements in my mailbox, but no sign of my 24 rolls.

Reply from The Good Roll
Aside from the obvious, it is a great quality non-tree non-plastic doing good deeds product with perfect value from money - also quite excellent customer service.

Reply from The Good Roll
Update: shortly after this review I did get a mail that my order was being processed and sent. If this happened because of the negative feedback..nevertheless I am happy with the outcome. I received the order and got a mail with sincere apologies and a discount for my next order. I will, after the explanation and service recovery, consider ordering again.
Customer service does not respond to update requests about delayed order. Except with a mail full of assumptions after my first inquiry. Still waiting for my order, still waiting for response for a refund. A shame, never had problems with this company in the past.

Reply from The Good Roll
I ordered from this company twice, the first time the order finally arrived after weeks of waiting and several emails. Thought I would give them the benefit of the doubt and ordered again. That order never turned up and finally got a refund of less than I paid. Basically the moral of this is if you live in the UK don't even think about ordering from them

Reply from The Good Roll
I placed an order 4th April 2024 and the money was taken from my bank on 5th april. I have received no proof of postage. The item hasn't arrived and I have not had a response to a contact us submission and 3 emails. I am £24 out of pocket with no customer service in sight. Very disappointed

Reply from The Good Roll
Great product in cute packaging and I really lie that i never again have to be seen buying toiletpaper and drag it home from the store, whilst also being more sustainable.

Reply from The Good Roll
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