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The Good Roll Reviews 2,559

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, including toilet paper, kitchen rolls, and tissues, for their excellent quality, softness, and effectiveness. Many appreciate the company's commitment to sustainability and its positive environmental impact, often highlighting the attractive designs and the overall mission. The ordering and delivery processes are frequently described as smooth, prompt, and efficient, with many consumers valuing the convenience of never running out of their essential items. However, some people were dissatisfied with specific aspects. A few reviewers found certain tissues to be rough and irritating, compromising comfort. There were also occasional issues with delivery services, including inaccurate tracking information and delayed shipments. Additionally, some customers noted that the toilet paper can be difficult to flush, requiring multiple attempts, and a few raised concerns about the environmental impact of bamboo production and the amount of packaging used.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers love the concept, the quality, and the... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast and... See more

Quality

Clients share positive opinions on quality, particularly praising the toilet paper for its softness and... See more

Sustainability

Customers consistently note positive experiences with sustainability. Many appreciate the shift towards... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering and delivery process... See more

Based on these reviews

Rated 5 out of 5 stars

Love your products- love the idea behind it - whether it’s toilet paper or tissues or paper towels. Keep the good work rolling Best regards from Munich Susanne

Company replied

Rated 5 out of 5 stars

This is the best toilet paper - soft, efficient, and ordering and delivery are very smooth. Same for kitchen roll and tissues - all now staples in our house

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Rated 5 out of 5 stars

Always lovely. Been using the good roll since a couple years now, and it’s just lovely. Makes my toilet better-looking and good quality and better for the environment!

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Rated 5 out of 5 stars

My favourite brand of toilet paper. Strong quality and the wraps bring some happiness to my restroom. I never run out with the delivery system.

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Rated 5 out of 5 stars

Love it! The toilet paper is so soft! I am all set for the upcoming months and at the same time I am contributing to a wonderful cause. What else can I ask for? Everyone should switch to The Good Ro... See more

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Rated 5 out of 5 stars

Good value for money, saves trees, delivery very prompt after ordering. I also very much appreciate the project in Ghana.

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Rated 5 out of 5 stars

Great product quality, very nice service and important business purpose and values! Why are other people not using this??

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Rated 5 out of 5 stars

I have been using the good roll paper for 2 years now... I love the designs and the sustainability of the product. Always arrives on time too

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Rated 5 out of 5 stars

Definitely recommend. The rolls are significantly bigger than the rolls you get in the supermarket. They are super soft (an important criterion for toilet paper), and the whole order and delivery proc... See more

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Rated 5 out of 5 stars

I love the good roll! i feel that i can make the difference by choosing a company that donates to others, thank you for making me part of this

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Rated 5 out of 5 stars

Excellent rolls, both for the loo & kitchen, strong and great colours. Arrived quickly & efficiently.

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Rated 5 out of 5 stars

Good choice for a better roll. The world makes a lot of shit in plastic and this roll whipes your ass clean without thousands of years to get rid of the bags they come with. And they build toilets in... See more

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Rated 5 out of 5 stars

I love Good Roll. Great tissues, great kitchen paper and of course their toiletpaper. I use it all. For almost two years now. No need to change.

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Rated 5 out of 5 stars

Fast delivery and good quality toiletpaper. And doing something good for the environment. Have been using the good roll for several years now.

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Rated 5 out of 5 stars

Really appreciate the company’s business model. Fast delivery, fancy wrapping and, not unimportant, its actually good toilet paper! Will buy again :).

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Rated 5 out of 5 stars

fab product, delivered to your door, helps create new sanitation in other countries.

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Rated 5 out of 5 stars

I like the quality of the toilet paper. Haven't tried the other types of paper yet.

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Rated 5 out of 5 stars

I always enjoy the Good Roll since they have such good service! Everything delivered on time

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Rated 5 out of 5 stars

Everything was delivered on time - nothing to complain here

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Rated 5 out of 5 stars

Save and sound delivery, no hustle and top quality ecological products.

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Rated 5 out of 5 stars

Excellent, loved the patterns. Thank you very much!

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Rated 5 out of 5 stars

I love the Good rolls! Love the packaging and the quality of the rolls is great!

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Rated 5 out of 5 stars

fantastisch initiatief, perfecte rol

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Rated 3 out of 5 stars

A good product with a great mission, only let down by a less dedicated delivery service. I decided to cancel my subscription after several years after the third occasion my loo rolls took an unexpecte... See more

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Rated 1 out of 5 stars

I honestly don’t understand how this product passed quality approval. The tissues are extremely rough - almost paper-thin and abrasive. When I was sick and needed them most, they actually irritated... See more

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Rated 2 out of 5 stars

Ibthought they would be good. But the extra paper packaging is ridiculous. The toilet paper also floats and hold up air so they don’t flush easily, which makes me have to flush sometimes two to three... See more

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Rated 4 out of 5 stars

I’ve been a customer for several years because I believe in their mission and the product is decent enough. Anytime I need to adjust the date of my next delivery, I can never tell what date I will be... See more

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Rated 4 out of 5 stars

The products you offer are great! I got the toilet paper and sheets to clean the WC. I only have 2 points for improvement: I tried to order the same as last time but the link from last time did not wo... See more

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Rated 1 out of 5 stars

Greenwashing advertising: the goodroll pretends to produce environment friendly and invites customers to invest in them. Production of Bamboo is not environment friendly. A lot of chemicals are used f... See more

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Rated 3 out of 5 stars

UPDATE: After posting this review, I was contacted by a different rep from The Good Roll who displayed more understanding and compassion in a few short paragraphs than their colleague did in... See more

Company replied


Company details

  1. Toiletries Store

About The Good Roll

Written by the company

Hi!

Wij zijn The Good Roll, makers van duurzaam toiletpapier. Met ons toiletpapier bouwen wij toiletten in Ghana, een land waar dit hard nodig is. Waarom toiletten? Omdat zonder toegang tot een schone en veilige toilet ziekten zich sneller verspreiden en kinderen minder naar school kunnen. We think that is shit!

Met elke doos die je bij ons koopt, help jij mee aan een mooiere en schonere wereld. Wat krijg je daarvoor terug? Sterk en zacht bamboe toiletpapier dat is gemaakt om jou en de wereld een stukje beter te maken. Laten we samen van duurzaam de standaard maken. Let’s make the world less shitty!

Wil je meer weten over ons werk met de The Good Roll Foundation? Lees dan hier snel meer.

Wil je ook rollen van ons kopen? Ga dan naar de shop.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great company!

Fast delivery and good quality toiletpaper. And doing something good for the environment. Have been using the good roll for several years now.

16 May 2025
The Good Roll logo

Reply from The Good Roll

💚 Thank you so much for rolling with us all these years!

Rated 5 out of 5 stars

After 2 years...still the same

I have been using the good roll paper for 2 years now... I love the designs and the sustainability of the product.
Always arrives on time too

30 April 2025
The Good Roll logo

Reply from The Good Roll

Thanks for being part of the movement, one beautiful, sustainable roll at a time. 🚽🌍

Rated 5 out of 5 stars

This is the best toilet paper

This is the best toilet paper - soft, efficient, and ordering and delivery are very smooth. Same for kitchen roll and tissues - all now staples in our house

2 May 2025
The Good Roll logo

Reply from The Good Roll

💚 Wow, that means a lot. Thanks for rolling with us! 🚽✨

Rated 5 out of 5 stars

Good value for money

Good value for money, saves trees, delivery very prompt after ordering. I also very much appreciate the project in Ghana.

11 April 2025
The Good Roll logo

Reply from The Good Roll

Thank you so much for your kind words! 💚

Rated 5 out of 5 stars

Best idea ever!

Having a great product delivered to your home as often as you choose is the best thing about this.

25 March 2025
The Good Roll logo

Reply from The Good Roll

Thanks for sharing the love 💚💫

Rated 5 out of 5 stars

Geweldige marketing

Geweldige marketing, top goede doel en tijdige levering van wc-rollen!

17 March 2025
The Good Roll logo

Reply from The Good Roll

Dankjewel voor je support en je fijne woorden! 🚽✨

Rated 2 out of 5 stars

I like the concept overall but find the…

I like the concept overall but find the end product not great. The paper quality is very rough, I’d love to continue without paper wrapping and softer paper.

17 March 2025
The Good Roll logo

Reply from The Good Roll

Thanks so much for your honest feedback 💚 We're really happy to hear you like the concept, that means a lot! have you already tried our 3-ply bamboo rolls? They're extra soft and might be exactly what you're looking for! Thanks again for sharing your thoughts.

Rated 5 out of 5 stars

the order came fast, great products

The order came much faster than before, and I love the Good Roll products! I love have a supply that lasts a long time, and helping others at the same time.

6 March 2025
The Good Roll logo

Reply from The Good Roll

Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that your order arrived faster than before and that you're enjoying The Good Roll products. It's fantastic that you're not only stocked up for a while but also supporting a great cause at the same time!

Rated 3 out of 5 stars

I like the environmental friendliness

I like the environmental friendliness, but I wish the toilet paper was softer.

25 February 2025
The Good Roll logo

Reply from The Good Roll

Thanks for the great feedback! Have you tried our 3-ply bamboo toilet paper yet? It's even softer and stronger! Let us know what you think if you do. 😊

Rated 5 out of 5 stars

Definitely recommend!

Lasts super long, love the texture, good for the environment!

18 February 2025
The Good Roll logo

Reply from The Good Roll

Thank you so much for your awesome review! 🌟 We're thrilled to hear you love the texture and that the rolls last so long. Plus, we're happy to know you're enjoying the eco-friendly aspect! 🌿

Thanks for supporting The Good Roll, and keep on rolling! 😊

Rated 5 out of 5 stars

Good product

Good product, good service. Easy to change delivery frequency and schedule.

6 February 2025
The Good Roll logo

Reply from The Good Roll

Thanks for the awesome review! 😊 We're so glad to hear you're loving the product and our service. It's great to know that the delivery flexibility works well for you too! 🚚✨

Rated 4 out of 5 stars
The Good Roll logo

Reply from The Good Roll

Thanks for your feedback! 😊 We totally get it – we’re always looking for ways to reduce packaging while still making sure your rolls arrive safely. We’re constantly working to improve, so stay tuned for even more eco-friendly options! 🌍💚 Thanks for being awesome and supporting sustainability with us!

Rated 4 out of 5 stars

Great idea but not soft at all

I heard about the Good Roll on BNR. Really liked the idea, and helping the environment. Willing to pay a small premium but the paper is not soft at all. It feels like the gray toilet paper from 30 years ago. So no reorder for me until they get a much softer roll.

22 January 2025
The Good Roll logo

Reply from The Good Roll

Awesome that you heard about us on BNR and love the idea behind The Good Roll! 💚🌍 We totally get that softness is a big deal, and we’re always working on improving our products while keeping them sustainable.

We appreciate your honest feedback and will roll it into our future developments! Hopefully, we can win you back with an even softer roll in the future. 🚀✨

Thanks for giving us a try! 🙌

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