Love your products- love the idea behind it - whether it’s toilet paper or tissues or paper towels. Keep the good work rolling Best regards from Munich Susanne
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Wij zijn The Good Roll, makers van duurzaam toiletpapier. Met ons toiletpapier bouwen wij toiletten in Ghana, een land waar dit hard nodig is. Waarom toiletten? Omdat zonder toegang tot een schone en veilige toilet ziekten zich sneller verspreiden en kinderen minder naar school kunnen. We think that is shit!
Met elke doos die je bij ons koopt, help jij mee aan een mooiere en schonere wereld. Wat krijg je daarvoor terug? Sterk en zacht bamboe toiletpapier dat is gemaakt om jou en de wereld een stukje beter te maken. Laten we samen van duurzaam de standaard maken. Let’s make the world less shitty!
Wil je meer weten over ons werk met de The Good Roll Foundation? Lees dan hier snel meer.
Wil je ook rollen van ons kopen? Ga dan naar de shop.
Nesland 3, 1382 MZ , Weesp, Netherlands
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Good Roll provides an excellent service. Our toilet is more fun and colourful because of this.

Reply from The Good Roll
Always lovely. Been using the good roll since a couple years now, and it’s just lovely. Makes my toilet better-looking and good quality and better for the environment!

Reply from The Good Roll
fab product, delivered to your door, helps create new sanitation in other countries.

Reply from The Good Roll
Great product quality, very nice service and important business purpose and values! Why are other people not using this??

Reply from The Good Roll

Reply from The Good Roll
I’ve been a customer for several years because I believe in their mission and the product is decent enough. Anytime I need to adjust the date of my next delivery, I can never tell what date I will be billed on. When you select the next available ‘shipping date’ it never ships that day. You don’t even get billed on that date - it’s very irritating. This last order was delayed because of a stocking issue. I live close enough to them I could just pick it up if it was an option, but it isn’t.

Reply from The Good Roll
UPDATE:
After posting this review, I was contacted by a different rep from The Good Roll who displayed more understanding and compassion in a few short paragraphs than their colleague did in all communications combined. Though the interaction as a whole still leaves a bad taste in my mouth, I am pleased that we were able to find a solution as I've long been a strong supporter of this company's mission and a fan of their product.
ORIGINAL REVIEW:
As a loyal and enthusiastic subscriber for more than 5 years, I have just had the worst customer service experience of my life and will be immediately cancelling my subscriptions for all products.
I received an email that an annual subscription order was processed and immediately (within 8 minutes per the email timestamps) logged in to cancel the delivery, and followed up by email to confirm in writing that I did not wish to receive the shipment. The order was still packaged and shipped despite this fact. The company is insisting that I either return the shipment at my own cost, or pay for it, despite the fact that I cancelled it and they shipped it anyway. Their customer service agent ("Debbie") is also being extremely condescending and selective in which information she finds relevant. When I pointed out that her claim that my order was processed two days before I decided to cancel it - despite the timestamp on their own email - was untrue, she simply ignored this fact and called me "somewhat negligent".
Extremely disappointed in a company that I previously championed both online and in my social circles. Pretty incredible that they'd rather lose a faithful subscriber than pay a few euro for return shipment.

Reply from The Good Roll
I love Good Roll. Great tissues, great kitchen paper and of course their toiletpaper. I use it all. For almost two years now. No need to change.

Reply from The Good Roll
Good roll with fast delivery for you urgent needs 😉

Reply from The Good Roll
I always enjoy the Good Roll since they have such good service! Everything delivered on time

Reply from The Good Roll
Definitely recommend. The rolls are significantly bigger than the rolls you get in the supermarket. They are super soft (an important criterion for toilet paper), and the whole order and delivery process was seamless...

Reply from The Good Roll
The products you offer are great! I got the toilet paper and sheets to clean the WC. I only have 2 points for improvement: I tried to order the same as last time but the link from last time did not work and the information provided in the purchase order was not enough. So I ended up buying a slightly different product (paper is less white and roles are much bigger). It would be great if you could provide more info in the purchase order to get the right product when I reorder. The second thing is the delivery system: the information provided by dpd is not accurate (they were 1 day earlier), so I was not at home and they delivered the huge box to my neighbour's place, which was not so nice for him.

Reply from The Good Roll
Just received my first order. Within 20 hours, and my toilet already looks better :-) Great impact story!

Reply from The Good Roll
Greenwashing advertising: the goodroll pretends to produce environment friendly and invites customers to invest in them. Production of Bamboo is not environment friendly. A lot of chemicals are used for this. Than where they produce: Africa. So far away! This means high co2 impact.

Reply from The Good Roll
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