Nigel Obbard Reviews 4

I wish I could put a zero, but it won't allow me to.
I purchased the gas fire package with installation and gas fire. The gas fire developed a fault after only 1 hour of using it. That was okay hiccups occur, but it was how Nigel Obbard dealt with the problem. While charming and he appeared care it took 9 days to get a gas engineer to come to fix the problem. ( I later found out that the gas engineer was ill) Fast forward 6 weeks later and the problem occurred again. Once again I was promised a quick response as it was very cold. This time after 13 days and a promise to get the gas fire fixed ASAP I have heard nothing.

I was not given a gas certificate, though the gas engineer was registered ( I checked on the register!). I never received a receipt like one of the other reviews. I got a scribbled invoice when I made a rather large deposit of 3/4 of the price quoted. I had no breakdown of what things cost, the granite, the gas fire or installation. I didn't know what gas fire I was having fitted as I chose one in the showroom, but the model was not written on my original invoice and I put my hand up to that as I should have asked, but even when you buy an orange at Lidl you get a detailed receipt, and I spend over £2000 and I didn't !

I bought the gas fire to save money and stay warm. I am cold and have a gas fire that does not work and Nigel Obbard hasn't been in touch and its nearly 4 weeks. Good customer service is how you deal with a problem. I will end how I started I wish I could put a zero.

I have had a gas fire fitted by these people April 2017
After a year we start getting crack appearing across the hearth. He came round with a damp meter showed 35% damp. I bought the same meter to check. He had it on the wrong setting, this meter does not show damp over 2% on brickwork. So many excuses (he lied to me about the damp). wants me to pay for repairs. Also never supplied a gas safe certificate. Absolute nightmare wish I never set foot in the place.

This guy is a total cowboy. First he fits the wrong fire. Then it takes weeks of chasing / failed promises to come and replace it. And when he finally replaces it with the fire we actually chose... it's faulty. Again, today, his 'engineer' Gavin Smith (G Smith services) failed to turn up to a pre-arranged appointment to fix the fire. Neither answers their phone when you enquire what's happening. Once Nigel has your money, he's not interested in any customer service whatsoever. Next step for me is to report this guy. I don't even know if this faulty fire is safe – and I've two young children in the house.

I had the most amazing results from Nigel and his team. I was renovating a 1930’s fireplace, in pretty sad condition.

Nigel took measurements and made a bespoke insert for my original fireplace.

Needless to say it fitted like a glove and the quality was first rate.

Nigel always answered the phone with my annoying questions throughout, and never delivered anything less than a perfect product and help.

I would highly recommend.