The Gas Centre and The BBQ Shop Reviews 

225
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After a bad experience with another retailer (Flames), The BBQ Shop absolutely saved the day. I originally ordered the BBQ elsewhere that was advertised with a 5-day delivery time. After heari... See more

Rated 5 out of 5 stars

our much loved, much used and hugely relied upon Provence fire went horribly wrong after some four years of heavy winter use...the relief at finding The Gas Centre in Woking - Michael and his team w... See more

Rated 5 out of 5 stars

Bought a Napoleon BBQ a couple of years ago - it developed a fault. Gary at the shop was brilliant and did what was necessary to get the situation rectified urgently. Great service - which is why y... See more

Rated 5 out of 5 stars

We ordered a Flame effect fire which needed a spacer to fit on flat wall & they checked with Manufacturer to find what we needed. When fire arrived there was an issue with a damaged surround which was... See more

Company details

  1. Grill Store

Information provided by various external sources

At The Gas Centre Online Store you will find a huge range of products for the home and garden. From Barbecues and Patio Heaters to Indoor Heating appliances. Stocking major brands including Weber, Cadac, Sievert, Campingaz, and Lifestyle. For the Craftsman we provide gas tools such as plumbing torches and Roofing equipment. We offer fast delivery on all of our products with after sales support with our trained team of advisors. We aim to provide quality products backed up with quality service. You can contact us by email or by telephone, seven days a week.


Contact info

5.0

Excellent

TrustScore 5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(225)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic range of BBQs

Fantastic range of BBQs and they know their stuff.

From someone who has had BBQs for years, these guys are a god-send. They keep me stocked up on fantastic quality accessories, sauces,l and rubs. There isn’t much they don’t know about BBQs! Wouldn’t hesitate to recommend to anyone.

22 October 2018
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I was personally recommended the Gas Centre BBQ Shop for my BBQ and they did not disapoint. From the first phone call they guided me through their catalog and we found the best bbq for our family and we couldn’t be happier with it! The bbq is so good that we felt like we really started to make the most of our garden this summer and we are even going to stick our turkey on the bbq for Christmas!! 🎄

22 October 2018
Unprompted review
Rated 5 out of 5 stars

By far one of the most friendly and…

By far one of the most friendly and helpful companies I have ever dealt with. Matt who is the man on the other end of the phone will stop at nothing to sort any problems. If I could give 6 stars I would.

20 October 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! We ordered a bbq as a surprise present and they were great at helping with delivery and ordering the right model.

19 October 2018
Unprompted review
Rated 5 out of 5 stars

Wow what sizzling service

Wow what sizzling service! Prompt, helpful and took the time to get my replacement burner spot on. There was no lacking in trying to find the right burner - even though the original replacement was supposedly the correct part. Swapping pictures and details of the burner and venturi and several phone calls all were dealt with great patience as I learned the minefield of replacement BBQ parts. But we got there in the end and doubt if others would have persevered to ensure the right part was provided!

29 May 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic - Yet Again

I have used this company many times now, and I would not think of going anywhere else for anything BBQs. Their customer service and attention to detail are second to none. Staff are polite, knowledgeable and always happy to help.
I recommend this company to everyone

28 October 2017
Unprompted review
Rated 5 out of 5 stars

Excellent burner for outside cooking

Excellent burner. When it was too rainy for a BBQ and too windy for a camping stove, the burner just cracked on.
Zero issues.
Also used less gas than I thought it would.
It was an online purchase and the Gas Centre took the trouble to phone me when I wasn't sure about the set up and had sent them an email. Great service.

23 August 2017
Unprompted review
Rated 5 out of 5 stars

Setting The Standards For Others to Aspire

It is a long time since I have received this level of exemplary service .
The purchase process was very simple
Immediate confirmation along with a personalised email
Delivery next day
A very minor problem arose with the purchased item ... which was not the fault of the Gas Centre ... The issue was dealt with immediately by Dawn and at no inconvenience at all or cost to me this was exceptional I will definitely use your services again .
Others should use the gas Centre as a template of quality &excellence

15 August 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look