The Gas Centre and The BBQ Shop Reviews 

225
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

After a bad experience with another retailer (Flames), The BBQ Shop absolutely saved the day. I originally ordered the BBQ elsewhere that was advertised with a 5-day delivery time. After heari... See more

Rated 5 out of 5 stars

our much loved, much used and hugely relied upon Provence fire went horribly wrong after some four years of heavy winter use...the relief at finding The Gas Centre in Woking - Michael and his team w... See more

Rated 5 out of 5 stars

Bought a Napoleon BBQ a couple of years ago - it developed a fault. Gary at the shop was brilliant and did what was necessary to get the situation rectified urgently. Great service - which is why y... See more

Rated 5 out of 5 stars

We ordered a Flame effect fire which needed a spacer to fit on flat wall & they checked with Manufacturer to find what we needed. When fire arrived there was an issue with a damaged surround which was... See more

Company details

  1. Grill Store

Information provided by various external sources

At The Gas Centre Online Store you will find a huge range of products for the home and garden. From Barbecues and Patio Heaters to Indoor Heating appliances. Stocking major brands including Weber, Cadac, Sievert, Campingaz, and Lifestyle. For the Craftsman we provide gas tools such as plumbing torches and Roofing equipment. We offer fast delivery on all of our products with after sales support with our trained team of advisors. We aim to provide quality products backed up with quality service. You can contact us by email or by telephone, seven days a week.


Contact info

5.0

Excellent

TrustScore 5 out of 5

225 reviews

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5.0

All reviews

(225)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Original item was faulty, only took a quick call to sort and the replacement was received the next morning.

22 July 2017
Unprompted review
Rated 5 out of 5 stars

Highly professional company.

Initially posted a review on this product, however i made a fundemental mistake and mis used the product, subsequently a very polite gentleman contacted me, and i have no hesitation on recommending this company or it's products.

8 July 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service 5⭐️

Fantastic service. Ordered before 12 and it was delivered before 9.30 the following morning. Love it. Wanted one for ages. My original one has finally died after 17 years ☺️Def recommend this company

19 May 2017
Unprompted review
Rated 5 out of 5 stars

First Class service saves the day!

I ordered a BBQ Warming Rack as part of a birthday present. Unfortunately, when it arrived on the day before the birthday, it had been damaged. I contacted The Gas Centre and informed them of my predicament. They immediately dispatched a replacement which arrived this morning in time for the birthday party this evening.
I cannot speak highly enough of the service I received. Thank you The Gas Centre

9 May 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

These guys provide the most amazing service!

I had an issue with my BBQ that wasn't even supplied by them. They picked up my problem and did not let it rest until it was sorted with the manufacturer a month or so later.

I've also had my BBQ serviced by them. It came back like new!

2 April 2017
Unprompted review

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