I order a corner sofa witch cam damaged the leather was ripped I complained by email as ther is no contact number witch I have never had no reply .do not by off this company they rip you off pleas... See more
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Excellent price, product and service. Ordered a mattress and left a message on the website asking about delivery to see if it could arrive while off work, prompt call back from a very helpful and fr... See more
Superb customer service right from the beginning. I spoke to a lady at this business about a question I had on a chest of drawer I wanted to purchase. She was very helpful and actually advised me to g... See more
A bad experience and still unresolved - would never buy from them again!! We ordered a pair of single beds that turned up weeks later than advised on the website. The beds had incorrect parts... See more
Company details
Written by the company
Welcome to The Furniture Home, where we blend style, comfort, and durability to furnish your dream home. Our curated collection includes a wide range of high-quality furniture pieces, from cozy sofas to elegant dining sets. We pride ourselves on offering a personalized shopping experience with exceptional customer service. Our commitment to quality ensures that every item in our catalog is designed to enhance your living spaces, providing both functionality and aesthetic appeal. Visit us at thefurniturehome.co.uk for furniture that transforms your house into a home.
Contact info
Rotherham, United Kingdom
- support@thefurniturehome.co.uk
- thefurniturehome.co.uk
3.2
Average
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I order a corner sofa witch cam damaged…
I order a corner sofa witch cam damaged the leather was ripped I complained by email as ther is no contact number witch I have never had no reply .do not by off this company they rip you off please stay away
9 January 2025
Unprompted review
Try not to purchase anything from jz…
Try not to purchase anything from jz furniture Bought a egg chair when i opened it has scratches all over the glass
Totally waste of money now jz furniture not answering the call even not replying
25 November 2024
Unprompted review
Do not buy anything from this company
Do not buy anything from this company. They take your money and don’t deliver your goods…Only way of contacting them is through submitting a ticket which they do not respond to. I have reported them to my bank who are investigating them for fraud
22 April 2024
Unprompted review
Extremely cheap products and bunch of irresponsible management
Extremely bad customer service, people do not pick up calls, delivery late by weeks, furniture bad quality. Call centers do not pick up and tell you to contact showroom and showroom will tell you to call the customer service.
30 April 2024
Unprompted review
No sign of it being a real company
Ordered a week ago, emailed the same day to ask them to change my delivery address and didn't hear back. Order was supposed to be delivered in 3-5 days, so emailed again after 6 days to ask when it would be dispatched. Didn't hear back. Today tried a message on Facebook, got an auto reply. Tried Instagram, message saying they don't accept messages. No contact number available, no replies to emails or messages, and no sign of my order. If that's not screaming scam, I don't know what does.
16 April 2024
Unprompted review
Where is my order!?!
I order over 7 working days ago and nothing! No cabinet and no response to my email for information on delivery. It’s laughable that they send me a request to review their service!!
13 April 2024
Unprompted review
Fantastic service great collections
17 January 2024
Unprompted review
Reply from The Furniture Home
Dear Customer,
Thank you very much for your fantastic feedback! We're thrilled to hear that you were pleased with our service and enjoyed our collection of furniture. At The Furniture Home, we take great pride in curating a diverse range of high-quality pieces that cater to the various tastes and needs of our customers, and it's always rewarding to know when we've hit the mark.
Your satisfaction is our top priority, and we're delighted that we could provide you with a great shopping experience. We look forward to welcoming you back soon and helping you discover more great finds for your home.
Best regards,
The Furniture Home Team
Loved my ottoman bed and corner sofa
Loved my ottoman bed and corner sofa! Excellent customer service, can’t wait to buy more furniture.
Thanks
19 January 2024
Unprompted review
Reply from The Furniture Home
Dear Customer,
We're absolutely delighted to hear that you loved your ottoman bed and corner sofa! It's fantastic to know that our products have met your expectations and that you had an excellent experience with our customer service team. We put a lot of effort into selecting high-quality furniture and providing top-notch service, so your feedback is incredibly rewarding.
Thank you for your eagerness to shop with us again. We can't wait to help you find more beautiful pieces for your home. Your satisfaction and continued support mean the world to us.
Warm regards,
The Furniture Home Team
Great service
23 January 2024
Unprompted review
Reply from The Furniture Home
Dear Customer,
Thank you for your kind words! We're thrilled to hear you experienced great service with us. Our team strives to provide the best customer experience, and your feedback is a wonderful affirmation of our efforts. We look forward to serving you again in the future. Thank you for choosing The Furniture Home!
Best regards,
The Furniture Home Team
Excellent customer service
Excellent customer service. Lovely furniture to choose from and very competitive prices. Definitely recommend to shop here.
1 January 2024
Unprompted review
Reply from The Furniture Home
Dear Customer,
We're overjoyed to receive your excellent review and are truly grateful for your kind words regarding our customer service, furniture selection, and competitive prices. At The Furniture Home, we're committed to providing an exceptional shopping experience with a variety of quality options that cater to all tastes and budgets.
Your recommendation is incredibly valuable to us and serves as a testament to our team's hard work and dedication. We're thrilled to know that we've earned your trust and recommendation.
Thank you for choosing The Furniture Home, and we look forward to the opportunity to serve you again in the future. Remember, we're always here to help you find the perfect piece for your home.
Warm regards,
The Furniture Home Team
Highly recommended! Great service
The customer service was amazing, grateful for all the support as I was quite stressed about the furniture. Your compassionate and considerate nature relieved my stress and I was able to find what I was looking for. Thanks once again :)
17 January 2024
Unprompted review
Reply from The Furniture Home
Dear Customer,
Thank you so much for your kind words and for sharing your experience with The Furniture Home. We're deeply touched to know that our customer service team was able to provide you with the support and compassion you needed during a stressful time. It's our top priority to ensure that every customer feels heard, supported, and satisfied with their experience, from browsing to delivery.
We understand how daunting finding the perfect piece of furniture can be, and we're thrilled we could help relieve your stress and assist you in finding exactly what you were looking for. Your gratitude means the world to us, and your satisfaction is our greatest reward.
Should you need any more support or if there's anything else we can do to help in the future, please don't hesitate to reach out. Thank you once again for choosing The Furniture Home, and we hope to have the pleasure of serving you again.
Warmest regards,
The Furniture Home Team
Great quality of service and…
Great quality of service and durability. Loved my sofa bed and will definitely recommend them!
17 January 2024
Unprompted review
Reply from The Furniture Home
Dear Customer,
We're absolutely delighted to hear about your positive experience with our sofa bed and the quality of service you received from The Furniture Home! Knowing that you love your purchase and appreciate the durability of our products is incredibly rewarding for our team.
Thank you for taking the time to share your satisfaction and for your willingness to recommend us. Recommendations from our happy customers are the highest compliment we can receive, and it motivates us to continue delivering the best possible products and services.
We're here for you anytime you need another high-quality furniture piece or if there's any way we can assist you further. Looking forward to the opportunity to serve you again.
Warmest regards,
The Furniture Home Team
Brillant service
Brillant service, highly recommended.
Great customer service.
10/10’
16 January 2024
Unprompted review
Reply from The Furniture Home
Dear Customer
Thank you so much for your glowing review and for taking the time to share your experience with The Furniture Home! We're thrilled to hear that you were satisfied with our service and that our team could make your experience a memorable one. Your recommendation means a lot to us, and we're grateful for the perfect rating.
We take pride in our customer service and always strive to ensure every customer receives the best possible experience. It's wonderful to know that we've succeeded with you.
Thank you again for choosing The Furniture Home. We look forward to serving you again in the future!
Warm regards,
The Furniture Home Team
I received the goods
I received the goods, but thefurniturehome outdoor trolley is really bad. After using it for two days, the brakes failed.
11 January 2024
Unprompted review
Reply from The Furniture Home
Dear customer,
Please note we don’t sell trolleys. https://furniturehome.shop/ is not associated with us and they have similar name to our URL. Our website is different to this company.
Please see below link for the correct company
https://uk.trustpilot.com/review/furniturehome.shop
Thanks
Paid for goods
Paid for goods, money taken from my bank account but no email or receipt received. Obviously a SCAM...BEWARE!!!!!!
4 January 2024
Unprompted review
Reply from The Furniture Home
Hi Liz,
Our team has done some research and the company you are referring to is furniturehome.shop. Please note that we are not associated with this company and it merely has similar URL to our company. Our webisite TheFurnitureHome.co.uk and we have been operating since 2018. We would kindly ask you to please reconsider your review and report the website to Action Fraud (police). We have also already reported the fraudulent website.
Please see below link to the correct trust pilot page
https://uk.trustpilot.com/review/furniturehome.shop
Thanks
The Furniture Home
Reply from The Furniture Home
Dear Customer,
Thank you for taking the time to share your experience with The Furniture Home. We are thrilled to hear that you found our service prompt and our business practices responsible. Our team is dedicated to providing excellent service and maintaining the highest standards in everything we do. Your feedback is greatly appreciated and motivates us to continue delivering the best to all our customers.
Looking forward to serving you again in the future!
Warm regards,
The Furniture Home
I ordered from here and was impressed…
I ordered from here and was impressed with the quality. Received my order in time. Very pleased with what i ordered
4 December 2023
Unprompted review
Reply from The Furniture Home
Dear Customer
Thank you so much for your kind words and for choosing The Furniture Home. We are delighted to hear that you were impressed with the quality of our products and that your order arrived on time. Our team works hard to ensure that every piece meets our high standards and that each delivery is as smooth and prompt as possible.
Your satisfaction is our top priority, and knowing that you are pleased with your order truly means a lot to us. We look forward to the opportunity to serve you again in the future.
Best regards,
The Furniture Home
Fantastic service answered all my…
Fantastic service answered all my queries, advisors are readily available at all times! Thank you so much!!
14 January 2024
Unprompted review
Reply from The Furniture Home
Dear Customer
We are incredibly grateful for your wonderful review! It's heartening to know that our service met your expectations and that our advisors were able to assist you promptly and effectively. At The Furniture Home, we believe in providing accessible and reliable support to ensure a seamless experience for all our customers.
Your appreciation means the world to our team, and your feedback encourages us to maintain our high standards of service. Thank you for choosing us, and we look forward to assisting you again in the future.
Warmest thanks,
The Furniture Home
Quality service
I bought a sofa from here and could not be more happy. Top quality service and will definitely be ordering many more items!
12 January 2024
Unprompted review
Reply from The Furniture Home
Dear Customer,
Thank you so much for choosing The Furniture Home for your sofa purchase. We are overjoyed to hear that you are more than happy with both the product and the service you received. Our team is committed to providing top-quality items and service, and your feedback is a fantastic affirmation of our efforts.
Hearing that you plan to order more items from us is the best kind of compliment we could hope for. We look forward to assisting you with your future furniture needs and ensuring each experience is as satisfying as the last.
Thank you once again for your support and trust in us.
Best regards,
The Furniture Home
Very good customer service
Very good customer service! I’m so pleased with the sofa and table I purchased. The team answered all my queries and quick at replying.
6 January 2024
Unprompted review
Reply from The Furniture Home
Dear Customer,
We're thrilled to hear about your positive experience with our customer service and the satisfaction with your sofa and table purchase. At The Furniture Home, we strive to provide prompt and helpful responses to all inquiries, ensuring a seamless and enjoyable shopping experience. Your kind words are greatly appreciated and motivate us to continue delivering excellent service. Thank you for choosing us, and we look forward to serving you again in the future.
Warm regards,
The Furniture Home
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