I love the quality of the blanket! Justine was a great help because the King size blanket was too small for our regular size King bed. She helped me to replace it with the XL King blanket. I reco... See more
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The wonderful introductory discount of…
The wonderful introductory discount of offering a free blanket with the purchase of one was fantastic. I hope the blanket is as wonderful as advertised to complete the good feeling of satisfaction
Ordering and pricing very easy and…
Ordering and pricing very easy and great.
Buyer Beware-Scam
Similar to other complaints, I received two blankets that were marketed as "Queen" size but they are twin size. When I emailed the company for a refund, they required me to send the items back to a German address at my own cost. This is a scam company, using deceptive marketing practices. BUYER BEWARE, they call items Queen, King, Twin, etc but the measurements are not those sizes. E.g. The standard size needed for a queen bed blanket is 90 x 90 inches, with many manufacturers offering a longer 90 x 100 inch variant for better foot coverage. However, this company is selling a 60x80 inch and calling it Queen. Most consumers will only look at Queen, not the inches. They then discourage the consumer to return the item by not paying for return shipping. Total hoax and fake business. Plus, the product is cheaply made and poor quality.

Reply from The Fleece Company
Tiny blankets
The product was not as expected and not worth the price. I ordered the "full" size blanket and assumed that at around $80, even with the BOGO, the blankets would indeed be full-sized. They can only be described as full-sized baby blankets. Or perhaps card table-sized. I am less than five feet tall, and my feet and shins stick out at the bottom. I should have returned them immediately, but I reeaally wanted to like them. Now it's too late, so hopefully I can prevent someone else from getting (forgive the pun) fleeced.

Reply from The Fleece Company
Explaining well
Explaining well. But I need to know where do I give you my address?
Still not here!
The blankets were paid 2 weeks ago, still haven't arrived but are marked as "delivered". If I want to see where the parcel is at I have to download a random app...
Also, I get advertising every day even though I have chosen several time

Reply from The Fleece Company
Bogus shipping change
After I had finished my order it changed the shipping costs. Not cool.
glorious blankets in rich colours
I got two glorious blankets in rich rust colour and a deep blue. Great sale price. Thank you. Perfect for Ontario weather.
It’s been 14 days since I ordered and…
It’s been 14 days since I ordered and 11 since a tracking number was generated but the package has not moved. I emailed the company to enquire about where the package is and they did not respond. I wish I never made this purchase.

Reply from The Fleece Company
Baby blue
After seeing the fleece company on Facebook I didn’t look straight away, I saw them again and decided to buy something if the price were right. I made a purchase I am happy with
Ive used Muslim blankets for all my…
Ive used Muslim blankets for all my children so I know how amazing they are! This is a 1st to get myself a full-size one for myself and I was shocked to see I could get 1 for everyone and save so much money! This deal is incredible!
Great looking blankets
Beautiful, soft and light blanket.
I ordered these blankets when they had an offer. Annoyingly I only received one. After emailing them, Novem was able to help me and send another one. Customer service was great. The blankets are perfect for this warm weather, light and soft. I was very grateful when I received the second one too. I would definitely recommend this company.
The website is beautiful and simple to…
The website is beautiful and simple to use. The ordering process was super easy and fast. I can't wait to get my hands on these blankets, pajamas, and shawls!!
I am completely dissatisfied with both…
I am completely dissatisfied with both the product quality and the service provided by this company. My experience was an absolute waste of time and money, and I deeply regret making this purchase.
Here is why:
- Delivery took over three weeks.
- Inaccurate order fulfillment: Three out of the four blankets arrived in the wrong sizes.
- Deceptive product images: The main blanket I ordered was an entirely different shade than advertised, far beyond any standard lighting variance.
- Unresponsive customer service: The support team took several days to respond to each message.
- Unfair return policy: The company forces customers to pay out-of-pocket to return items that were incorrectly sent in the first place.
Save your money and shop elsewhere.

Reply from The Fleece Company
Complaint resolution
Theresa was extremely helpful in resolving an issue I had related to the cost of product return. I was dissatisfied with my cost to return a product from the USA TO GERMANY and she was able to assist me with this. Great customer service.
Great service !
There was something wrong with the product and they offered me 2 really nice sollutions. Thank you Theresa for your quick and kind help en service!
Beautiful product
Beautiful product, great colour & size choice. Buy one get one free, what's not great, bonus!
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