I had one or two problems with the items I ordered. I brought them to the attention of a customer service representative named, Theresa. She was extremely responsive and helpful, and she sorted out th... See more
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That was easy….
Super easy check out and purchasing experience. I am so excited about these blankets.
Got a great price
Got a great price! Can't wait to get my blankets and try them. Looking forward to cool comfort!
Have not received the item yet but was…
Have not received the item yet but was easy to order.
Easy and seems to be a great deal
Easy and seems to be a great deal. We will see when I get the products.
The product is so good I came back for…
The product is so good I came back for more
The customer service member was very…
The customer service member was very attentive.
These blankets are so amazing
These blankets are so amazing. They are perfect for the summer; they aren’t hot or cold. They are soft and easy to care for.
I’ve always had a great experience with my orders, as well.
Ease of use with the app
I made 3 attempt to cancel my order…
I made 3 attempt to cancel my order starting with the same day i placed the order, every attempt response was confirmation that my order was coming soon. Shipping took over a week and once received, although I ordered king size I received blankets suited for a twin bed. Very disappointing and based on the return reviews it is not worth the hassle. I guess that's the point. Lesson learned buy local.

Reply from The Fleece Company
Confusing thought I had already paid
Confusing thought I had already paid, than looked a a email that I thought was just confirmed my purchase, but was asking me to complete it.
Great Product- Superb Customer Service
I would highly recommend this product to anyone who values natural fibres. They come with a selection of beautiful colours. The customer service is excellent! I have been assisted by Sara. She was very helpful and professional. Knowledgeable and keen to provide information you need. Sara helped me resolve my issue with the product dimension and the transaction was seamless. Very highly recommended- one happy customer 😊
Easy to navigate & good selection of…
Easy to navigate & good selection of colors.
Works really well during hot weather
I already have a muslin blanket & it has been a very timely purchase in this current heatwave - it feels soft & light so provides comfort without overheating.
Unsure about the important instruction NOT to tumble dry , however it washed really well & maintained its softness after natural drying.
Easy and simple to use.
Great shopping
A lot of photos for each item, easy webside and discount at the end. I can't wait to get my order.
I hope the products are good because…
I hope the products are good because the purchase and experience felt scammy all the way through. There were multiple upsells, add-ons and false scarcity timers.
After purchase there were multiple offers as well. Having them ask for a review based on marketing alone and no experience with the product is another red flag.
I get the sense that if I don't like the product, it will be difficult to make them honor their guarantee.

Reply from The Fleece Company
I would have given zero stars if I…
I would have given zero stars if I could. Do not buy anything from this company! I bought 2 pairs of pjs - which were unwearable, size and cut all wrong, designed for hobbits I believe. And neither my daughter or I are big 45kg and 55kg respectively. Pants were very short and weirdly cut and tight not comfortable like winter pjs should be - strangest ever. So I returned them as advised to a dodgy address they gave me in Germany. After paying a ridiculous amt of postage and nearly 6 weeks later - we received the undeliverable parcel - returned to sender. Worst online shopping experience ever. Just don’t do it!

Reply from The Fleece Company
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