The Fleece Company Reviews 

4,363
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,729 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, describing them as superb, soft, and beautifully designed, often exceeding expectations. Many people are happy with their purchases, finding the items to be great value for money and suitable for various uses. Reviewers also appreciate the efficient service, with orders arriving as expected and good communication regarding parcel journeys. However, some customers experienced issues with product sizing, noting that items like blankets and pajamas were often smaller than advertised or expected. There were also complaints about delivery times being long and packaging arriving damaged, as well as concerns about the actual material not matching descriptions or being of poor quality. A few people were dissatisfied with unexpected charges or the difficulty and cost associated with returns, especially for international shipments.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the products,... See more

Quality

People report positive experiences with quality, with many reviewers praising the superb quality of blankets,... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and smooth,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting fast and efficient... See more

Price

Consumers find price to be ambiguous, with some reviewers appreciating deals like "two for the price of one"... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had one or two problems with the items I ordered. I brought them to the attention of a customer service representative named, Theresa. She was extremely responsive and helpful, and she sorted out th... See more

Rated 4 out of 5 stars

I love the quality of the blanket! Justine was a great help because the King size blanket was too small for our regular size King bed. She helped me to replace it with the XL King blanket. I reco... See more

Rated 4 out of 5 stars

I have bought another one of these and love it . The product is fantastic but I was unaware of where it came from and it took an alarming length of time to clear customs at Heathrow. Not the fault of... See more

Rated 4 out of 5 stars

The website is very consumer friendly, except I had a small problem at check out. The system added more items that I didn't want.



Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(4,363)

4,172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The Fleece Co Beware!

This is now the third review, I have written about the Fleece Company
.The word 'fleece' is correct...They fleece your hard earned money and procrastinate and fail to provide valid information, so one can return the terrible products ..tiny advertised as 'blankets' for a refund..A massive $98.00.One was free..What a farce!The 'blankets 'are hopelessly small ..I notice the web site describes them as BIG ! What a deceptive dishonest company.Plus, they make me itch upon handling them and resulted in me break ing out in a burning rash!They are shipped from China!
The excuse given to me as to the size..
.'Jessica replied in her words in writing..'The blankets are pre washed so there is shrinkage'Lies!Angie has contacted me now twice in response to my reviews on Trust Pilot..on this web site.I reply and I received NO answer just an automated reply..Then Jessica who I have requested many times in writing to reply with the name of the return address and phone number so I can note the customs form..I received
no reply just stupid inane questions..Could I provide the courier?I reply' by Australia Post' and request the business name and phone number as I cannot post the order back only if she provides me with the business name for returns and phone number .Again just an automated reply.No answer..
The company stonewalls and avoids and fails to answer ones queries .
All I need is the business name and phone number of the return address needed to fill out the online customs form.I did get the company address but even that is deficient..No ...province no number no ohone number or properly noted street address ect
.Two warehouse names comes up on a google search...Cirro Fulfilment and Goodcang Logistics..Goodcang has a very bad reputation as I have found out subsequently.I asked if either one of these were the return addrress..The Goodcang Logistics number when I tried to ring them is invalid..I received no reply.
So for all unwary consumers do NOT buy anything from this deceptive lying conning company..Even when you go on the web site theres a timing mechanism and betting mechanisms.....eg time is running out for the so called bargain..plus other ads and offers ..eg the free blanket. Lies lies lies! Both turned about the size of half a tablecloth ..130 x150 is hard to see on the web site now these so called 'blankets 'have increased in price.Even the relentless advertising on line..The ad states the owner bought 1000 blankets by mistake ect and now they are selling the excess blankets for a 'special price ' for a 'limited time'.I will now proceed to complaints via ACCC in Australia,the Australian government and the Germany government.I was told the company is a swisse company..I wont give up as its obvious they avoid honest communication and seek to deceive and avoid refunds..They deserve to be fined for misleading and deceptive ad vertising and ditto for deceptive and misleading business practice and conduct.I give them.ZERO stars.!Do not buy anything from the Fleece Co RUN!

30 May 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Suzanne. I sent you an email. This is Angie.

Rated 5 out of 5 stars

Wow so many stars for these

Wow, I knew I needed these in my life after getting two for my grandchildren. So soft, snuggly and fabulous quality! As someone who values natural products especially ones that sit on my skin , these blankets are amazing. Ordering and delivery was so easy and quick. I’m really looking forward to having these on my bed!

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company!!!!

Do not order from this company!!!!! it is a scam. I ordered two blankets that were supposed to be for a full/queen bed. They’re big enough for a crib. It’s a complete joke. Of course there’s no response about how to get a refund or information on that on their website. Don’t fall victim like I did!

9 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Mary,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 1 out of 5 stars

Biggest waste of my money

Biggest waste of my money. Ordered and paid for a queen but received the size that would fit on a twin bed. You would better off covering yourself with a sheet then this so called blanket

8 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Deborah,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look