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The Fleece Company Reviews 

4,369
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 3,729 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, describing them as superb, soft, and beautifully designed, often exceeding expectations. Many people are happy with their purchases, finding the items to be great value for money and suitable for various uses. Reviewers also appreciate the efficient service, with orders arriving as expected and good communication regarding parcel journeys. However, some customers experienced issues with product sizing, noting that items like blankets and pajamas were often smaller than advertised or expected. There were also complaints about delivery times being long and packaging arriving damaged, as well as concerns about the actual material not matching descriptions or being of poor quality. A few people were dissatisfied with unexpected charges or the difficulty and cost associated with returns, especially for international shipments.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the products,... See more

Quality

People report positive experiences with quality, with many reviewers praising the superb quality of blankets,... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and smooth,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting fast and efficient... See more

Price

Consumers find price to be ambiguous, with some reviewers appreciating deals like "two for the price of one"... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had one or two problems with the items I ordered. I brought them to the attention of a customer service representative named, Theresa. She was extremely responsive and helpful, and she sorted out th... See more

Rated 4 out of 5 stars

I love the quality of the blanket! Justine was a great help because the King size blanket was too small for our regular size King bed. She helped me to replace it with the XL King blanket. I reco... See more

Rated 4 out of 5 stars

I have bought another one of these and love it . The product is fantastic but I was unaware of where it came from and it took an alarming length of time to clear customs at Heathrow. Not the fault of... See more

Rated 4 out of 5 stars

The website is very consumer friendly, except I had a small problem at check out. The system added more items that I didn't want.

Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(4,369)

4,172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Scam scam scam sizing is not real they…

Scam scam scam sizing is not real they are the size of a throw blanket barely.. I ordered queen

1 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 1 out of 5 stars

Still waiting on a refund response!

Whilst the quality of the muslin blankets was fine & delivered time was fine - I requested a refund due to the size & colour suitability within timeframe - I have emailed multiple times using the email address on their site (no response) submitted via their site (initial response but no follow-up when I responded) - If you aren’t 100% certain you’d want to keep the blankets, recommend avoid, based on my experience there’s no guarantee they’ll respond to a refund request - Very disappointing!

10 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi JT,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 5 out of 5 stars

Very clear website

Very clear website, everything I was after was right there. I’d definitely recommend to family and friends.

10 July 2026
Unprompted review
Rated 3 out of 5 stars

I appreciate that the company is…offering a great deal (buy one get one free).

I appreciate that the company is offering a buy one get one free deal, although it’s a little disappointing that I am unable to change the second blanket colour or size to a smaller size. I am going to end up with two blankets of the exact size and colour. Lovely, but essentially not necessary. Would be nice to have a blanket for my bed, and a smaller blanket for on the couch. ☺️ I am looking forward to trying the blanket out after seeing the other positive reviews about the blankets themselves.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this website and if you…

Stay away from this website and if you have become a victim of these scammers immediately:
1. Request a chargeback or fraud reversal from your financial provider;
2. Submit an abuse report to their registrar NameCheap,Inc.
3. Report to Government and Law Enforcement.

19 June 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Svitlana,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 1 out of 5 stars

Terrible

The two blankets I received were not Queen Sized and very thin and poorly made.
Returning these

9 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Michelle,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

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