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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professional yet warm approach, making them feel at ease during challenging times. The customer service is frequently highlighted as outstanding, with many appreciating the clear explanations, patience, and supportive guidance throughout the process. People also found the overall service to be excellent, noting its efficiency and the positive impact on their well-being. However, some people mentioned issues with initial contact, describing experiences where calls were not returned as promised or felt rushed. A few other people also felt that the process of sharing sensitive information via WhatsApp was unprofessional, and some found the conversations to be hurried with assumptions made before their situation was fully explained.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and patience of... See more

Service

Users describe positive interactions with service, highlighting its professionalism, speed, and helpfulness.... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised the initial contact, feeling at ease... See more

User experience

People report positive experiences with user experience. Many customers highlight the clarity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience & can’t recommend them highly enough! Ryan and Daniel handled my case, they were awesome. Very professional, polite, helpful and incredibly supportive as I was going thr... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.9

Excellent

TrustScore 5 out of 5

307 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have already done a review but want…

I have already done a review but want to do another please if you are struggling with debts i advice you give this team a call i have had alot of debts didn't think I could see away out I made that step and got intouch best thing i did i can now sleep at night
Thank you guys xx

11 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Karen

Thankyou for the 2nd review! It’s fantastic to know that we've been able to help you find a solution that suits your needs.

Your kind words are very much appreciated and your feedback is important to us as it plays a vital part in encouraging others to find financial help.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

I had enquired about debt advice and…

I had enquired about debt advice and received a call from Toni, who was not only professional but she showed a real interest in helping me out.

This was great and now have since set up a plan that is both affordable and attainable for myself. I could not have done it without the help from Toni.

Her customer service is amazing and I recommend anyone calling up to ask to speak to her, you are a credit to your team.

Ryan T

3 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Thanks for taking the time to share your experience with us.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

I honestly don’t know were to start .

I honestly don’t know were to start .. I’ve been struggling financially been suffering for the past year since my divorce with bills and Solisoter fees my life’s been turned upside ..
So after reaching out to the debt centre
I’ve had nothing but a sense of relief
I’ve been working with Daniel I can honestly say this guys been amazing from start to finish he’s completely had my back and been so supportive even whilst doing his job which much be hectic at the best of times..
But since working with Daniel I feel like my life’s easing and getting back on track
So I would just personally like to say thank you Dan .. you’re a brilliant man 👍💪

Michael Mc

25 September 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Michael.

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

The team are amazing and so supportive

The team are amazing and so supportive, very informative and you don’t feel like you are being judge for being in any situation. I would to especially thank Steve and Ryan who have been helping my case. These two have been amazing throughout, so thank you!

11 September 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Bethany

We're so pleased to know that we've been able to help you find a solution that suits your needs.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

Daniel and Toni were helpful and…

Daniel and Toni were helpful and supportive throughout the process and made me feel at ease and thoroughly explained my options to me and made the process effortless. I couldn't of felt more at ease throughout the process and I highly recommend them.

1 August 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Helen

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

The agents I spoke to made me feel…

The agents I spoke to made me feel listened to and their services were professional and friendly.
They made the whole experience made me feel more at ease with the whole process it lifted a large cloud knowing I was getting help

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Can't thank you enough.

I recently contacted the debt centre regarding my debt problem. Extremely difficult form me as I'm also dealing with a cancer diagnosis. Spoke to Lisa, then to an advisor Daniel. After all the relevant information was gathered, they dealt with everything efficiently. I can't thank them enough for the advice given, and I have now entered into a debt management plan, which takes care of all my debts which is a weight of my mind. I can't thank these people enough!!! Thank you.

Regards

Terry

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Have just had dealings with Daniel…

Have just had dealings with Daniel concerning my finances and I must say he has really taken the stress and worry out of things. He seemed extremely passionate about helping people with their money worries and not once judged or made me feel inferior. Should be so many more people like Daniel especially when things can change so quickly... I'm so pleased I gotta speak to such a lovely guy and..thanks Daniel...

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service & Reassurance

Adam, Zack. Daniel & the team were great, they guided me step by step through the process kept answering my queries and helped me stay calm in a worrying situation. If it wasn't for the debt centre I don't know where I'd currently lye when it comes to debt & managing it.

My IVA repayments stand at an affordable £109 - thank you again everyone at the debt centre you have been great.

As for anyone else needing assistance with their finances/debt these guys are 100% the people you should seek assistance from.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Top man Daniel

Daniel was very helpful and understanding to my plight, not judgemental and held my hand through the process. Something I thought would have been excruciating and hard to deal with was quite painless.

Thank you Daniel, Adam and Blake

13 June 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. The help that these guys especially Daniel gave me was amazing and has made a real difference to my life. Be fully open with these guys as they have your back

7 June 2024
Unprompted review

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