While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professional yet warm approach, making them feel at ease during challenging times. The customer service is frequently highlighted as outstanding, with many appreciating the clear explanations, patience, and supportive guidance throughout the process. People also found the overall service to be excellent, noting its efficiency and the positive impact on their well-being. However, some people mentioned issues with initial contact, describing experiences where calls were not returned as promised or felt rushed. A few other people also felt that the process of sharing sensitive information via WhatsApp was unprofessional, and some found the conversations to be hurried with assumptions made before their situation was fully explained.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and patience of... See more

Service

Users describe positive interactions with service, highlighting its professionalism, speed, and helpfulness.... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised the initial contact, feeling at ease... See more

User experience

People report positive experiences with user experience. Many customers highlight the clarity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience & can’t recommend them highly enough! Ryan and Daniel handled my case, they were awesome. Very professional, polite, helpful and incredibly supportive as I was going thr... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.9

Excellent

TrustScore 5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the first consultation to the…

From the first consultation to the final agreement I have always received very good service. Excellent professionals.

14 September 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Daniel

Thank you for leaving a positive review. It's very much appreciated.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you in the future
The Debt Centre

Rated 5 out of 5 stars

Absolutely over the moon with the help…

Absolutely over the moon with the help received i can't thank this company enough for how much they have helped me instant boost to my mental health debt is always a worry but Zak and the team have helped me all the way they have been brilliant

26 November 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi there

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback is important to us and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

After the decision to sort my finances…

After the decision to sort my finances I decided to use this company to get my finances and life back on track. I had the best person helping me with this in Steve, he made me feel comfortable and assured every step of the way, explained everything to me throughout. I really can't thank them enough. Finally a light at the end of this tunnel

25 November 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Luke

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

Thank you.

I decided to sort my debts out a few weeks back as they was getting out of hand and I was sinking I contacted the debt centre and got a great guy steve he has helped me and explained everything to me every step of the way. He gave me the confidence and so much support and reasurance always on the phone making sure im ok and understand everything I couldn't of asked for any more support of him. Fantastic guy. So thank you so much steve for everything your a star. ❤️

12 November 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Kerry,

Thank you so much for your kinds words, i'm sure Steve will be very happy to hear about your review.

We really appreciate you taking the time to leave your experience.

We wish you all the best
The Debt Centre

Rated 5 out of 5 stars

Well steve has absolutely brilliant

Well steve has been absolutely brilliant perfect very supportive

29 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Mark, Thanks for taking the time to share your experience with us.

I'm sure Steve will be very pleased to hear your kind words.

Good luck for the future
The Debt Centre

Rated 5 out of 5 stars

100% recommend!

In shit tons of debt, this company helped me come to a solution that will help me. So many options to choose from! Support you through the whole process. Make sure your mental health is doing ok too.

29 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Ebony

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback plays a vital part in encouraging others to find financial help.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

Very helpful experience thank you

I would like to give a huge thank you to Jason and Daniel for all there help today, I was very worried about reaching out for help, but they were so helpful and reassuring I honestly can't thank them enough

5 November 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Debbie

We really appreciate you taking the time to share your experience with us and leave such a positive review.

We're so pleased to know that you have found the right solution for you.

All the best for the future,
The Debt Centre

Rated 5 out of 5 stars

Their patients

Their patients, concerns about my debts which has been troubling me so badly. They worked with me so closely as if am part of their team. It's incredible.

Thanks

31 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Anthony

Thanks for taking the time to share your experience with us.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

Game changer

Game changer
I feel like I can finally breathe after all these years. Thanks to Lisa for starting the ball rolling and then ryan and zac you are fantastic. Thank you for helping

16 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Chris

We really appreciate you taking the time to share your experience with us and leave such a positive review.

We're so pleased to know that we've been able to help you find the right solution!

All the best to you in the future,
The Debt Centre

Rated 5 out of 5 stars

Great help and friendly people highly…

Great help and friendly people highly recommended

31 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Paul

Thank you for leaving a 5 Star review. Your feedback is important to us and allows us to continue to support people in a similar situation to you.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best,
The Debt Centre

Rated 5 out of 5 stars

The team have gone above and beyond…

The team have gone above and beyond especially Steve he was with me all the way through the process and after stressing over my finances for so long I can finally see a light at the end of the tunnel ,
Also a mention to Jason 5☆
Big thank you to you .

31 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Jacqui

Thank you for leaving such a great review. Your feedback is important to us and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

Good luck for the future,
The Debt Centre

Rated 5 out of 5 stars

Excellent service all round

Excellent service, the whole team are great whenever I’ve need help or even a small enquiry. My main contact has been Zack with Adam helping when he’s not available and I could
Not speak highly of them. Zack is also helping with another issue I’m facing not related to debt as he helped me with that too showing how great he is. If everyone in the company is like Zack and Adam then they are the best. I have always felt comfortable calling and knowing I’ll be looked after, reassured and most importantly my privacy respected.

I could not be more thankful or grateful of everyone and their support

31 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi there

Thank you for leaving such a wonderful review. We really appreciate you taking the time to share your experience with us

We're so pleased to know that we've been able to help you find a solution that works for you.

All the best for the future,
The Debt Centre

Rated 5 out of 5 stars

The Whole Team

Both the guys, Ryan and Daniel that I spoke to were superb, really friendly and hands on. Took there time to make sure I was very comfortable with everything, even calling me literally minutes before they left off work to make sure I was happy with everything. Extremely helpful company, I don’t know how I would have managed to get my debts squared if it wasn’t for these guys. Highly recommend this company.

When I read the other reviews they initially sent me when I rang them, I thought ‘yeah right’ because I don’t trust reviews nowadays. Turns out I couldn’t be more wrong, and I can’t help but feel like one of the other many people who have written a review before me.

Would love to take these two out for drinks to show my appreciation. Super chuffed.

thanks guys

30 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Thomas

Thank you for leaving such an amazing review. We're so pleased to know that we've been able to help you find a solution that works for you.

Thank you for taking the time to share your experience with us

Good luck for the future,
The Debt Centre

Rated 5 out of 5 stars

After hearingdebt Centre i…would 100%recommend this service

After hearing about The Debt Centre i spoke to Steve and he was so reassuring and explained it from the start
This service is a god send to people in difficulties and i would recommend anyone who needs help to call the the debt centre. 10/10 service.

10 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Rob,

It’s wonderful to know that we've been able to help you find a solution that suits your needs.

Your kind words are much appreciated. Your feedback is important to us and allows us to continue to support people in a similar situation

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Dear Ryan and the Team



Dear Ryan and the Team

I wanted to take a moment to express my heartfelt thanks for all the support you provided during a very stressful time in my life. Your guidance and assistance made a significant difference, and I truly appreciate the effort you put into helping me navigate my situation.

I felt an immense weight lifted off my shoulders thanks to your expertise and understanding. I honestly don’t know what I would have done without your help.

Thank you once again for everything. I am incredibly grateful for your support.

Warm regards,

Emma Morris

25 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Emma,

I’m so pleased that we've been able to help you find a solution that suits your needs.

The team will be incredibly grateful to hear your kind words.

I wish you all the best for the future
The Debt Centre

Rated 5 out of 5 stars

Fantastic people

Such helpful and supportive people who walk you through every step and make the whole process much better and easier for myself thank you guys

22 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Harry,

I’m very happy we have been able to help you find a solution that suits your needs.

You’re feedback plays a vital part in encouraging others to find financial help.

All the best
The Debt Centre

Rated 5 out of 5 stars

Steve at The Debt Centre was…

Steve at The Debt Centre was unbelievable as was anybody else I dealt with . They were very understanding, didn’t judge and helped me find a solution to my problems , not just money problems either . I have been a mess for a long time with no hope whatsoever of getting out of the hole I dug for myself but Steve offered me a ladder and all I needed to do was climb it . Every company needs a Steve . He’s an absolute diamond .

22 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Chris,

It’s wonderful to know that we've been able to help you find a solution that suits your needs and gain control over your debts.

Your kind words are much appreciated and your feedback is important to us and allows us to continue to support people in a similar situation

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Very impressive

I would just like to say a huge thanks to the team for helping me out with everything, Very professional. They make a stressful situation much better with expert advice and support. Thank you so much 😊

17 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi David

I’m very happy we have been able to help you find a solution that suits your needs.

You’re feedback plays a vital part in encouraging others to find financial help.

All the best
The Debt Centre

Rated 5 out of 5 stars

Daniel was my guardian angel

Daniel was my guardian angel!
He was officiant, none judgmental and compassionate to my circumstances.
Very grateful for his support. You can’t go wrong trusting in him.
He will surly solve your issues and help you to move forward.

15 October 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Kimberley,

It’s wonderful to know that we've been able to help you find a solution that suits your needs and gain control over your debts.

Your kind words are much appreciated and your feedback is important to us and allows us to continue to support people in a similar situation

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Start living your life again!!

Anyone who's in two minds about getting in touch please do not hesitate!!
I've been struggling for a while litrelly living just to pay bills, not sleeping and a constant worry that made me feel as if I was drowing but for whatever reason this name came up on my news feed and decided to reach out as I couldn't take anymore.
Steve has been dealing with my case and he has been amazing, understanding and just so kind to me litrelly felt like I've known him years and he's made me feel like there is a light at the end of this dark tunnel.
Steve put me on the right track and if all gets approved I'll actually have some money in my pocket for a change and best of all a fresh start in life and feel happiness again without the weight dragging me down.
I suggest you all get yourself a Steve he is great!!! I can't thank him enough for all he's done for me. I wish I'd don't this so much sooner!

25 September 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Jo

It’s wonderful to know that we've been able to help you find a solution that suits your needs and gain control over your debts.

Your kind words are much appreciated and your feedback is important to us and allows us to continue to support people in a similar situation

All the best for the future
The Debt Centre

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look