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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional yet warm approach, making them feel at ease and supported. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and explain everything clearly without judgment. The overall service is described as excellent, with consumers appreciating the efficiency and ease of the process, which often helps alleviate stress and worry. However, some customers expressed dissatisfaction with the initial contact experience, citing concerns about being asked for significant personal information before proper introductions and feeling rushed or spoken over during conversations. A few other people also felt that the suggestion to use WhatsApp for sensitive information was unprofessional, and some experienced delays in receiving promised callbacks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness, patience, and... See more

Service

Consumers find service to be positive. Many customers express appreciation for the professional, supportive,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers praise the ease and comfort they felt when... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process straightforward, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

Daniel & James have been amazing . From first contact i have been put at ease . I cant thank these two enough . If your looking for advice and support with financial matters i certainly recommend hig... See more

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.8

Excellent

TrustScore 5 out of 5

303 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Daniel & James have been amazing

Daniel & James have been amazing . From first contact i have been put at ease . I cant thank these two enough . If your looking for advice and support with financial matters i certainly recommend highly you contact this company. For the first time in a very long time ive had peace of mind - been able to sleep better and actually looking foward to every day. If your thinking of reaching out for help and support just do it . They took away all the fear and stress . My only reggret is not contacting them sooner.

14 May 2026
Unprompted review
Rated 2 out of 5 stars

I started the iva in March 2026.all was…

I started the iva in March 2026.all was going well. So I thought after a few months of doing everything they asked for it went quite. I rang only to be told it's in hand but it wasn't. Still went quite. I had to phone and complain. The manger spoke to me only to be told that they could not help me. This was not a good experience.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude to Sheraz for his exceptional support throughout my application process. He was incredibly patient, guiding me through every step and ensuring all my questions were answered. His professionalism and dedication made a potentially stressful process feel seamless and manageable. Thank you, Sheraz, for your outstanding help!"

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam Sounding

Everything looks scammy. The urgency, the details over phone instead of email, and the hectic background noise.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Money advice

Very helpful and understanding company Daniel and Jason both been fantastic resolving my issues I would highly recommend talking to them
5* service
Thanks for all your hard work
Regards Shane

29 March 2026
Unprompted review
Rated 5 out of 5 stars

I am very pleased with everything with…

I am very pleased with everything with the support with the help with my debt for a reason appreciate it very lot for the time beeen and thanks u for from the person Ryan and James and every we body who was dale with my debt case

26 March 2026
Unprompted review

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