The Cleeve Bookshop Reviews 

90
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this independent bookshop and its wonderful services. Customers frequently praise the exceptionally fast delivery times and secure packaging that consistently ensure books arrive in pristine condition. Consumers also truly love the fantastic selection of signed first editions available and the incredibly helpful communication provided by the knowledgeable team. Shoppers find the online platform remarkably easy to navigate when placing their orders and deeply appreciate receiving prompt shipping updates throughout the process. Buyers emphasize that dealing with real people who genuinely care about literature makes every purchase an absolute pleasure from start to finish.

What people talk about most

Product

People report high satisfaction with the product and purchasing experience. Consumers consistently highlight... See more

Delivery service

Consumers find delivery service to be efficient and reliable, consistently praising the fast shipping times.... See more

Service

Customers consistently report satisfaction with the service, highlighting a strong sense of appreciation for... See more

Staff

Users describe positive interactions with staff, highlighting brilliant and efficient service from... See more

Order

Clients share positive opinions on order, consistently highlighting the ease of making purchases through the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's great to deal with real people who enjoy the world of physical books. It's a welcome respite from the faceless behemoths and their invasive algorithms. And the books arrive promptly, well pac... See more

Company replied

Rated 5 out of 5 stars

Cleeve Bookshop provides outstanding customer service. Will is always extremely helpful and if a particular title is out of stock he works hard to track a copy down. He has a proactive approach and is... See more

Company replied

Rated 5 out of 5 stars

I have been buying books from Cleeve Books for several years. They consistently offer an excellent choice of books, often with discounts. Loyalty points are also able to be accrued giving further savi... See more

Rated 5 out of 5 stars

I love the Cleeve Bookshop. Love the email service for upcoming new books and signed or special editions and often preorder. I always purchase online and it feels right to support independent book... See more

Company replied


Company details

  1. Book Store

Written by the company

We are an independent bookshop, situated in Bishop's Cleeve, just outside Cheltenham. Specialising in Signed First Editions for all the latest publications.


Contact info

4.9

Excellent

TrustScore 5 out of 5

90 reviews

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1-star

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4.9

All reviews

(90)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying online

I have been buying my books online from this independent bookshop for over a year .Sometimes buying in advance of publication. Books are always sent out on time and packaged well so that they arrive safely.
I found no problems with ordering online to receiving my books.
Exceptional service would give 10 stars if I could.

15 October 2025
Unprompted review
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thank you very much for all your support!

Rated 5 out of 5 stars

Excellent Stuff!

The Cleeve Bookshop is excellent. Always get the best books (signed especially), price is great, communication is awesome (as sometimes things are pushed back by the publishers and us buyers are kept in the loop), packaging is superb (no jiffy bags here) ... so all-round A1 service!

24 September 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much, Mark!

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Faultless, fast postage and the owner is so nice. Can't wait to use again.

29 September 2025
Unprompted review
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much, Jim!

Rated 5 out of 5 stars

Excellent personal service

Excellent, speedy, well packaged delivery. One book I wanted was not in stock but Will the owner got hold of it for me! You can’t beat the personal service of an independent! Thank you!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant - Super swift despatch and delivery

Super swift despatch and delivery thank you so much ! My son was counting down the days to the last skandar release and was over the moon with his signed copy delivered immediately upon the publication date. Thanks so much highly recommend !

27 August 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thank you very much for this review!

Rated 5 out of 5 stars

Great independent bookshop with smashing service

The Cleve Bookshop is my go-to for online book orders. They have a great selection of titles, including many signed first editions of new and forthcoming books; many of the books are offered with a saving of c. 10%; and Will, the owner, is always on hand with fast and friendly assistance.

22 August 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thank you!

Rated 5 out of 5 stars

Perfect service

Perfect service, fast delivery. Could not ask for more!

26 August 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much, Brigid!

Rated 5 out of 5 stars

Excellent service

Excellent service - my book was posted out the day I made the order and arrived well packaged and in good time.

26 August 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thank you for this!

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