The Cleeve Bookshop Reviews 

90
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this independent bookshop and its wonderful services. Customers frequently praise the exceptionally fast delivery times and secure packaging that consistently ensure books arrive in pristine condition. Consumers also truly love the fantastic selection of signed first editions available and the incredibly helpful communication provided by the knowledgeable team. Shoppers find the online platform remarkably easy to navigate when placing their orders and deeply appreciate receiving prompt shipping updates throughout the process. Buyers emphasize that dealing with real people who genuinely care about literature makes every purchase an absolute pleasure from start to finish.

What people talk about most

Product

People report high satisfaction with the product and purchasing experience. Consumers consistently highlight... See more

Delivery service

Consumers find delivery service to be efficient and reliable, consistently praising the fast shipping times.... See more

Service

Customers consistently report satisfaction with the service, highlighting a strong sense of appreciation for... See more

Staff

Users describe positive interactions with staff, highlighting brilliant and efficient service from... See more

Order

Clients share positive opinions on order, consistently highlighting the ease of making purchases through the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's great to deal with real people who enjoy the world of physical books. It's a welcome respite from the faceless behemoths and their invasive algorithms. And the books arrive promptly, well pac... See more

Company replied

Rated 5 out of 5 stars

Cleeve Bookshop provides outstanding customer service. Will is always extremely helpful and if a particular title is out of stock he works hard to track a copy down. He has a proactive approach and is... See more

Company replied

Rated 5 out of 5 stars

I have been buying books from Cleeve Books for several years. They consistently offer an excellent choice of books, often with discounts. Loyalty points are also able to be accrued giving further savi... See more

Rated 5 out of 5 stars

I love the Cleeve Bookshop. Love the email service for upcoming new books and signed or special editions and often preorder. I always purchase online and it feels right to support independent book... See more

Company replied


Company details

  1. Book Store

Written by the company

We are an independent bookshop, situated in Bishop's Cleeve, just outside Cheltenham. Specialising in Signed First Editions for all the latest publications.


Contact info

4.9

Excellent

TrustScore 5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(90)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Bookshop

Will maintains a good stock, sends out useful email updates, and is unfailingly knowledgeable and helpful.

Books are dispatched quickly, and are carefully packaged.

A pleasure to buy books from.

1 February 2026
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much, Bill. Hugely appreciated.

Rated 5 out of 5 stars

The book arrived quickly and was…

The book arrived quickly and was beautifully packaged, paired with excellent customer service.

19 January 2026
Unprompted review
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much for this review, Albert!

Rated 5 out of 5 stars

Easy online ordering start to finish

Easy online ordering process, great communication for order updates via email once order placed. Selection of signed book options and availability unmatched.

25 October 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much, Jenna!

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Really helpful and super quick delivery. Well packaged, so the book arrived in perfect condition. Thank you.

5 January 2026
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much, Karen!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Ordered over the Xmas period and received promptly.
Highly recommended.

27 December 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much, Paul!

Rated 5 out of 5 stars

Great communication and perfect condition

Great communication and the book was delivered quickly, well packaged and in perfect condition. I’ll definitely buy from here again.

It was a shame that my dog intercepted the parcel and the signed first edition is no longer in mint condition but, I can hardly blame the retailer for that!

3 January 2026
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Ha! Sorry to hear about your dog's terrible behaviour, but thanks for the lovely review!

Rated 5 out of 5 stars

Brilliant bookseller

Great books, not always available elsewhere, especially signed copies. Excellent pricing and very safely packaged, arriving on time or early. Thank you.

28 December 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thank you, David!

Rated 5 out of 5 stars

Excellent service

Excellent service. Very prompt delivery and well packaged so book arrived in perfect condition.

27 December 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much, Simon!

Rated 5 out of 5 stars

The selection of books and variety of…

The selection of books and variety of services offered here are exceptional, enhanced by prompt replies to particular inquiries when needed. Communication, whether through email or face-to-face, is courteous and pleasant. Truly a gem for those passionate about reading.

29 December 2025
Unprompted review
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thank you, Tami!

Rated 5 out of 5 stars

Great

Easy to use website and fast dispatch/delivery

26 November 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks Darren!

Rated 5 out of 5 stars

Great service

Kept me informed of my delivery and answered all queries quickly. Thank you

26 November 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

I am not sure we deserved this review, but thank you very much!

Rated 5 out of 5 stars

excellent

Fast delivery well packaged excellent item

25 November 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thank you for this review!

Rated 5 out of 5 stars

Great bookshop

Great service and very well presented book. Swift delivery too.

25 November 2025
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks Louisa!

Rated 5 out of 5 stars

customer service

I ordered 2 copies of a book, only 1 arrived. I made contact with Cleeve Bookshop and without hesitation another copy was sent. Will Williams was excellent in response and quickly dispatched the outstanding order.
First class service.

10 November 2025
Unprompted review
The Cleeve Bookshop logo

Reply from The Cleeve Bookshop

Thanks very much for these kind words, Ali.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look