Really great customer focused experience from start to finish. A thorough initial discussion on what I needed with professional advice, followed up promptly by quote and appointment date. I then add... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rang after being let down by another company. The person I spoke too was extremely helpful and understanding. Received txt messages and phone calls on day from cleaner advising me of delays and he was... See more
Company replied
I have had these out several times. On one occasion I wasn’t entirely happy with the furniture that was cleaned. I called them and they came straight out to rectify. Any company can make a mistake... See more
Company replied
I had carpets cleaned recently. They were cleaned efficiently and professionally. It was all done with a pleasant attitude. The experience from booking to cleaning was straightforward. The carpet... See more
Company replied
Company details
Written by the company
The Carpet Cleaning Company provides professional carpet, hard floor, upholstery and leather cleaning across Essex, Kent, London and Hertfordshire. We specialise in deep hot water extraction, stain removal and odour treatments, delivering a thorough clean that doesn’t just improve appearance but helps extend the life of your carpets and furnishings. Whether for your home or business, we use professional-grade equipment and proven techniques to tackle stubborn stains, trapped dirt and allergens — leaving your carpets fresh, hygienic and revitalised. Reliable, experienced and results-driven, we take pride in every job and always aim to exceed expectations. Get in touch today for a quote and see the difference a professional clean can make.
Contact info
Grays, United Kingdom
- 01375350150
- info@thecarpetcleaningcompany.net
- thecarpetcleaningcompany.net
4.8
Excellent
54 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely clean carpets!!!!
I have just had my carpets cleaned and was surprised at how easy it was to organise. I received a price back very quickly and was booked in for a time that suited me the following week. They turned up on time and was polite and most importantly, did an amazing job, getting rid of make-up stains and coffee stains.
My carpets look new again, thank you all very much, will definitely recommend.
23 August 2025
Unprompted review
Reply from The Carpet Cleaning Company
Thank you Justin for your amazing review. We are so glad you’re pleased with the carpet cleaning and overall service that we provided you with. Enjoy your lovely clean carpets and we look forward to seeing you back for your annual refresh! Niamh & Neil
The team did an amazing job cleaning my…
The team did an amazing job cleaning my carpet and sofa — they look brand new! The service was professional, friendly, and quick. I’m very happy with the results and will definitely use them again.
9 August 2025
Unprompted review
Reply from The Carpet Cleaning Company
Thank you Khan for your wonderful review. We are so pleased that you were happy with the carpet & upholstery cleaning and overall service that we provided you with. Thank you again. Niamh & Neil
Very professional
Neil arrived on time this morning to clean the carpets in two bedrooms, the landing and stairs. He was very professional, efficient, friendly and completed the job to a very high standard. The price was competitive considering the effort Neil put in. I highly recommend The Carpet Cleaning Company. Amazing service. Thank you Neil and Niamh.
21 May 2025
Unprompted review
Excellent service
Excellent service. Carpets like brand new. Really happy with the service, would not trust anyone else with my carpets now
1 April 2025
Unprompted review
Reply from The Carpet Cleaning Company
Thank you Fahmida for your lovely review. We are so pleased you're happy with the carpet cleaning service that we provided you with! We look forward to seeing you back in the future. Niamh & Neil
A professional company
I have used this company a few times now and have been very pleased with the results of my carpets and and chairs being cleaned
Neil is a professional who knows his stuff!!
Will be using again on an annual basis
11 February 2025
Unprompted review
Reply from The Carpet Cleaning Company
Thank you Tony for your lovely review. We are so pleased you were happy with your carpet clean, upholstery clean and our service. We look forward to seeing you back next year. Niamh & Neil.
Great service
Great service, speedy,efficient clean. Very pleased with the result.x
17 January 2025
Unprompted review
Reply from The Carpet Cleaning Company
Thank you Debbie for leaving us a fabulous review. We are so pleased you were happy with our service and the carpet cleaning. We look forward to seeing you back in the future. Niamh & Neil.
Would highly recommend
Niamh responded to my enquiry promptly with a fair price and availability. Appointment was emailed immediately. Neil called on the day to confirm. Neil was friendly and polite. Job completed and looks fantastic. Would highly recommend
7 January 2025
Unprompted review
Reply from The Carpet Cleaning Company
Thank you Tony for your lovely review. We are so pleased you’re happy with the service we provided and your carpet cleaning. We look forward to seeing you back in the future. Niamh & Neil
The best carpet cleaners I have ever used!
I used The Carpet Cleaning Company for the first time because I wasn't convinced that my usual carpet cleaning company were being thorough enough, and I was right.
The Carpet Cleaning Company managed to remove all the stains and my carpets looked almost brand new again, which the previous company was unable to achieve.
Brilliant job and I will certainly be using them all the time now.
Thanks The Carpet Cleaning Company. Brilliant work!
28 October 2024
Unprompted review
Reply from The Carpet Cleaning Company
Thank you so much for your wonderful review! We are so glad you were happy with the carpet cleaning service we provided you with! Please let us know your name via text so we can say thank you. Niamh & Neil :-)
Cleaning of leather 3 piece
Arrived on time respect for property. Pleased with results which was carried out efficiently
9 September 2024
Unprompted review
Reply from The Carpet Cleaning Company
Thank you Janet for your lovely review. We are so glad you’re pleased with the leather sofa clean we carried out. We look forward to seeing you again in the future. Niamh & Neil.
Carpets cleaned like new…
I can highly recommend The Carpet Cleaning Company for excellent customer service. Neil turned up on time to the minute and my carpets look so bright, they look new! It's five stars from me!
5 September 2024
Unprompted review
Reply from The Carpet Cleaning Company
Thank you for your lovely review Ruth. We are so glad you are pleased with the carpet cleaning and service provided. Enjoy your beautifully clean carpets and we look forward to seeing you back in the future. Niamh & Neil
Carpet good as new
Really impressed with the quality of the clean! Had a lot of stains including felt tip "art" courtesy of the kids. Neil managed to get it all out. Booking was simple and communication was clear, texts, emails and call reminders. Would use them again
20 August 2024
Unprompted review
Reply from The Carpet Cleaning Company
Thank you for your lovely review Patricia. We are so happy that you are pleased with the carpet cleaning service we provided you with. We look forward to seeing you again in the future. Niamh & Neil
Amazing service and fantastic clean…
Amazing service and fantastic clean sofa. Very happy customer 😄
31 July 2024
Unprompted review
Reply from The Carpet Cleaning Company
Thank you Jaime for your lovely review. We are so glad you’re happy with the sofa upholstery clean. We look forward to seeing you back soon. Niamh & Neil
Highly recommend the carpet cleaning…
Highly recommend the carpet cleaning company.My carpet come up as new! Left no mess,very happy with the end result. Would definitely use again
1 August 2024
Unprompted review
Reply from The Carpet Cleaning Company
Thank you Beau for your lovely review. We are so pleased you’re happy with the carpet clean! We look forward to seeing you back in the future. Niamh & Neil
Highly recommended
Excellent and very professional company. Arrived promptly, did a first class job on carpets and chairs. Highly recommended and would use them again without hesitation.
3 August 2024
Unprompted review
Reply from The Carpet Cleaning Company
Thank you Deirdre for your lovely review. We are so glad you’re happy with the carpet and upholstery cleaning we carried out. We look forward to seeing you back again in the future. Niamh & Neil
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.