The Carpet Cleaning Company Reviews 

54
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Many people note that the technicians arrive right on time, working efficiently to deliver truly outstanding results on carpets and furniture. Customers consistently praise the staff for being extremely polite, knowledgeable, and respectful throughout the entire home cleaning process. Some reviewers also highlight the fantastic communication from the office team when booking and scheduling appointments. Consumers are particularly happy with the very reasonable prices and transparent quotes provided right from the start. People frequently state they would definitely recommend these professional services to others and look forward to booking again soon.

What people talk about most

Service

Customers report widespread satisfaction and appreciation for the exceptional service provided. Reviewers... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Quality

Users describe positive interactions with quality, noting that carpets and sofas look fresh, clean, and... See more

Price

Clients share positive opinions on price, highlighting very good and reasonable pricing. Consumers mention... See more

Product

Consumers express satisfaction and appreciation for the cleaning results. People report that carpets, sofas,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really great customer focused experience from start to finish. A thorough initial discussion on what I needed with professional advice, followed up promptly by quote and appointment date. I then add... See more

Company replied

Rated 5 out of 5 stars

Rang after being let down by another company. The person I spoke too was extremely helpful and understanding. Received txt messages and phone calls on day from cleaner advising me of delays and he was... See more

Company replied

Rated 5 out of 5 stars

I have had these out several times. On one occasion I wasn’t entirely happy with the furniture that was cleaned. I called them and they came straight out to rectify. Any company can make a mistake... See more

Company replied

Rated 5 out of 5 stars

I had carpets cleaned recently. They were cleaned efficiently and professionally. It was all done with a pleasant attitude. The experience from booking to cleaning was straightforward. The carpet... See more

Company replied


Company details

  1. Carpet Cleaning Service
  2. Leather Cleaning Service
  3. Upholstery Cleaning Service

Written by the company

The Carpet Cleaning Company provides professional carpet, hard floor, upholstery and leather cleaning across Essex, Kent, London and Hertfordshire. We specialise in deep hot water extraction, stain removal and odour treatments, delivering a thorough clean that doesn’t just improve appearance but helps extend the life of your carpets and furnishings. Whether for your home or business, we use professional-grade equipment and proven techniques to tackle stubborn stains, trapped dirt and allergens — leaving your carpets fresh, hygienic and revitalised. Reliable, experienced and results-driven, we take pride in every job and always aim to exceed expectations. Get in touch today for a quote and see the difference a professional clean can make.


Contact info

4.8

Excellent

TrustScore 5 out of 5

54 reviews

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4.8

All reviews

(54)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round - the job was completed to an extremely high standard within 48 hours of my initial enquiry. Very friendly and efficient service from everyone I dealt with, and very reasonably priced. Highly recommend.

18 April 2026
Unprompted review
The Carpet Cleaning Company logo

Reply from The Carpet Cleaning Company

Thank you Claudia for your lovely review. We are so glad you were pleased with our upholstery cleaning, customer service and the overall experience. We look forward to seeing you back in the future for a refresh. Niamh, Neil & Team :-)

Rated 5 out of 5 stars

A brilliant Service.

My wife and I are so very grateful to you for coming out to our home at a moments notice to clean our furniture after our oil fired boiler had blown soot everywhere. Having professionals who are so kind yet diligent and committed is so very helpful and reassuring; especially when there are disasters in the home. You treated our home as if it were your own.

20 February 2026
Unprompted review
The Carpet Cleaning Company logo

Reply from The Carpet Cleaning Company

Thank you Tim for your lovely review. We are so pleased that you're happy with the upholstery cleaning we carried out for you. Your feedback about our service makes us truly smile, as this is our aim with every client. We look forward to seeing you in the future for a refresh. Niamh, Neil & Team

Rated 5 out of 5 stars

Friendly and professional

Friendly, responsive and on time. Carpets were carefully and professionally cleaned - extremely happy with the service from initial enquiry to finish - will definitely use this company again. Thank you!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to book

Super easy to book. Carpets are now super clean - THANK YOU!

27 March 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Victoria for your lovely review. We are so glad you were happy with your commercial carpet clean and the overall service we provided you with. We look forward to seeing you back in the future for a refresh. Niamh, Neil & The Team

Rated 5 out of 5 stars

Quick response to my query and quote…

Quick response to my query and quote was emailed within 30 minutes.
Kept me informed about my appointment time. Arrived on time and the gentleman doing the cleaning was very knowledgeable and carried out the work quickly and efficiently. Thanks James

14 March 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Darryl for your lovely review. We re so glad that you were happy with the carpet cleaning and overall customer service that we provided you with. We look forward to seeing you back in the future for a refresh. Niamh, Neil & Team

Rated 5 out of 5 stars

They are very helpful and professional

They are helpful and professional in their work from the first phone call to the cleaning itself. They communicated well. James came on time and is very pleasant. He did a thorough clean of the carpets and took care to use the right cleaner for the sofa. I am pleased with the results.

9 March 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Gina, thank you so much for your lovely review - we really appreciate you taking the time to tell everyone your experience. We are so pleased that you were happy with the carpet cleaning and overall customer service we provided you with. We look forward to seeing you back in the future. Niamh, Neil & Team :-)

Rated 5 out of 5 stars

Great job and good customer service

Neil was very polite, he did a great job at cleaning my cream carpets around my house. I will definitely be getting my carpets cleaned again in the future.

25 February 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Hi Laura, we are so pleased that you were happy with the carpet cleaning. We look forward to seeing you back in the future. Niamh, Neil & Team :-)

Rated 5 out of 5 stars

Brilliant service and a great job

Brilliant service and a great job. Our carpets are like new!
Will definitely use again.

23 February 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Steve for your lovely review. We are so glad you're pleased with the carpet cleaning and overall service that we provided you with. We look forward to seeing you back in the future for a refresh. Niamh, Neil & Team :-)

Rated 5 out of 5 stars

Very professional Company

I just wanted to say thank you and that James has just finished cleaning the carpets and I am absolutely delighted with the results. James was very professional and friendly. I will highly recommend your Company.

22 February 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Sue for your lovely review. We are so pleased that you're happy with the carpet cleaning that we provided you with. We look forward to seeing you bank in the future for a refresh. Thank you again for choosing The Carpet Cleaning Company. Niamh, Neil & Team :-)

Rated 5 out of 5 stars

Like new again

The gentleman who carried out the carpet clean was very helpful and communicated well with me . The carpet looks like new again so will definitely use this company again. The price was very reasonable ; cannot recommend them enough.

19 February 2026
Unprompted review
The Carpet Cleaning Company logo

Reply from The Carpet Cleaning Company

Thank you Christine for your fabulous review. We are so glad that you were happy with the carpet cleaning and the overall service from us. We look forward to seeing you back in the future for a refresh. Niamh, Neil & The Team.

Rated 5 out of 5 stars

I am so happy to recommend

I am so happy to recommend The Carpet Cleaning Company. Their communication is brilliant, even when I kept finding more and more things to be added to be cleaned after the initial quote. Niamh had endless patience. Neil who came to clean anything that was stationary in my house must be the hardest working man in the country. He worked solidly for hours and obviously takes great pride in his work. Neil also told me a couple of things that wouldn't come up much different and so rather than simply washing it he saved me money and said they weren't in the job to rip people off. Also some other companies I spoke to in the past wanted meterage of rooms etc. The Carpet Cleaning Company don't need you to expend that level of mind maths! Thank you again.

19 February 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Mary for a truly wonderful and smile evoking review. We are so glad that you were happy with the carpet and upholstery cleaning and the overall service from us. We look forward to seeing you back in the future for a refresh. Niamh, Neil & The Team.

Rated 5 out of 5 stars

Great service and lovely result

Great service. Bang on time. Very professional and went the extra mile. Carpet looks great especially considering how bad it was. Thank you so much

25 January 2026
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you so much for your lovely review, we are so glad you're happy with the carpet cleaning we provided you with. Please let us know who you are too :-) Niamh, Neil & Team

Rated 5 out of 5 stars

I am a repeat customer

I am a repeat customer. I received excellent service on their first visit, so I booked again and I was not disappointed.
The technicians are lovely, professional people who do a thorough job and make sure their client is happy before they leave.
Niamh and the office staff are always promptly on hand for queries if there is an unexpected hiccough.
There is plenty of after care advice and the prices are very reasonable.
I’d be mad to look at another company … and no, I have no incentive to write this review other than flagging exemplary service.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

We hired The Carpet Cleaning Company to…

We hired The Carpet Cleaning Company to perform urgent carpet cleaning across our large building. They arrived on time, completed the work efficiently, and demonstrated flexibility to meet our specific requirements and schedule. Throughout, they remained courteous, polite, and professional, inspiring confidence in their service.

12 January 2026
Unprompted review
The Carpet Cleaning Company logo

Reply from The Carpet Cleaning Company

Thank you Phillip for your fabulous review, we are so pleased that you're happy with the service that we have provided you with to date. Niamh, Neil & the team.

Rated 5 out of 5 stars

From the initial consultation

From the initial consultation, the experience was pleasurable. After agreeing a very reasonably priced carpet cleaning for my 93 yr old parents , the work they carried out was exceptional.
I will definitely use them again.

19 December 2025
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Peter for your fabulous review. We are so pleased both you and your parents were happy with our carpet cleaning and overall service. It was our pleasure. We look forward to seeing you back in the future. Niamh, Neil & The Team

Rated 5 out of 5 stars

It was a pleasure to meet Neil

It was a pleasure to meet Neil. He did a fantastic job with a smile

21 November 2025
Unprompted review
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Reply from The Carpet Cleaning Company

Thank you Ali for your lovely review. We are so pleased you were happy with your carpet & upholstery cleaning we carried out for you. We look forward to seeing you back in future for a refresh. Niamh, Neil & Team

Rated 5 out of 5 stars

We've had a great experience with The…

We've had a great experience with The Carpet Cleaning Company!
Timely, efficient, and thorough - they relayed all the information about the upcoming clean, and sent a reminder that they were coming on the date & time we agreed, which was really handy too.
The pricing is also fantastic, so I am very happy to recommend them.

10 November 2025
Unprompted review
The Carpet Cleaning Company logo

Reply from The Carpet Cleaning Company

Thank you Steve for your lovely review. We are so pleased you were happy with the carpet clean and service overall. We look forward to seeing you back in the future for your refresh. Niamh, Neil & The Team

Rated 5 out of 5 stars

Great company very well organised

Great company very well organised carpet come up looking brand new
James was professional at his job definitely recommend this company

8 November 2025
Unprompted review
The Carpet Cleaning Company logo

Reply from The Carpet Cleaning Company

Thank you Gary for your fabulous review. We are so glad you were pleased with the carpet cleaning and over all service we provided you with. I will pass your lovely feedback to James. Niamh, Neil & The Team

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