The Cake People Reviews 

291
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the custom cakes are exceptionally delicious, remain wonderfully moist, and feature stunning decorations that match expectations perfectly. People also appreciate the smooth online ordering process, helpful customer communication, and reliable delivery service that arrives right on schedule for special events. Some reviewers were not happy with the overall quality, noting specific recurring issues such as dry sponge textures, excessively thick frosting, hard fillings, or disappointing flavours. A few consumers mentioned that their desserts lacked proper baking consistency, feeling dense, soggy, or tasting stale upon cutting into them.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that cakes look wonderful and... See more

Quality

People report positive experiences with quality, highlighting that cakes look amazing and taste delicious.... See more

Order

Clients share positive opinions on order, expressing great satisfaction with the easy online process and... See more

Service

Reviewers mention positive feedback about service, noting that it makes the experience extra special.... See more

Delivery service

Customers report appreciation and satisfaction with the delivery service. Reviewers consistently note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great first experience with this company. Not only did they have many options available but they were also able to deliver the cake the day prior our event, taking one less stress away from o... See more

Company replied

Rated 5 out of 5 stars

The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more

Company replied

Rated 5 out of 5 stars

Expectations met exactly! Cake looked exactly like the picture. Was delivered on the morning it was promised. We chose the gluten free vanilla almond with chocolate ganache and it was delicious. The b... See more

Company replied

Rated 5 out of 5 stars

Delicious and beautiful cake for my 4 year old's birthday. We got the Thomas the Tank Engine cake and not only was it beautiful to look at, it was absolutely delicious. My son and guests were very... See more

Company replied


Company details

  1. #1 of 1 best companies in Cake Shop

Written by the company

As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(291)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phenomenal cake!

I ordered the Bluey and Bingo cake in vanilla sponge with gooey caramel filling. It was incredible! So beautifully presented, and really delicious too.

19 January 2025
Rated 5 out of 5 stars

Another winning cake!

Thanks so much for another awesome birthday cake. My little guy loved his Lightning McQueen birthday cake from last year so much he asked for the exact same one this year. It was very easy to order, looked amazing and it got completely gobbled up at the party. It was delicious!

10 January 2025
Rated 5 out of 5 stars

The cake was absolutely delicious

The cake was absolutely delicious! It perfectly catered to my daughter's dietary restrictions (she has anaphylaxis to dairy, eggs, and nuts). Everyone raved about how good the cake was, even without traditional ingredients like eggs. I loved it! Also, the communication throughout the entire process was outstanding. Thank you!

7 December 2024
Rated 5 out of 5 stars

These folks are amazing

These folks are amazing! Great cakes from a great family owned business. Amazing service and good value too! Have been buying from them for years and they will continue to be my go to cake shop. Always recommended!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

They had a dietary friendly cake to…

They had a dietary friendly cake to suit my needs, which was delicious and beautifully presented. Ordering was convenient, everything was executed as promised and customer service was prompt and polite. Thanks!

14 November 2024
Rated 5 out of 5 stars

The cake people were AMAZING

The cake people were AMAZING! My daughter decided very last minute (late Wednesday evening) what cake she wanted and it was on my doorstep at 830am Friday morning! Custom design and the kids said it was the most delicious cake ever. So very grateful!

14 November 2024
Rated 5 out of 5 stars

Highly recommend The Cake People

Easy to order online with great choices of designs and ingredients.
The Barbie cake was beautifully made and decorated and the little girls loved it.
We opted to pick the cake up and all went to plan with great communication.

31 October 2024
Rated 5 out of 5 stars

A delicious celebration

I ordered the Midnight Red Velvet cake 4 tiers for my 50th. It was delivered to my home in an easy to unpack box. It looked superb. It was delicious, moist and easy
to cut after watching a YouTube clip. All my guests commented and they adored it too! Thank you The Cake Shop - this cake made my special celebration even more special. Many thanks and I would recommend not only the cakes but the delivery service as well.

2 November 2024
Rated 5 out of 5 stars

Everyone loved the cake!

We ordered the Biscoff Cake for a work event and the cake was so popular that people couldn't stop talking about it. The Cake People were very flexible with where and when they could deliver the cake. We really appreciate them going out of their way and we love that we can support a vegan business. We'll definitely order from them again!

25 October 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look