The Cake People Reviews 

291
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the custom cakes are exceptionally delicious, remain wonderfully moist, and feature stunning decorations that match expectations perfectly. People also appreciate the smooth online ordering process, helpful customer communication, and reliable delivery service that arrives right on schedule for special events. Some reviewers were not happy with the overall quality, noting specific recurring issues such as dry sponge textures, excessively thick frosting, hard fillings, or disappointing flavours. A few consumers mentioned that their desserts lacked proper baking consistency, feeling dense, soggy, or tasting stale upon cutting into them.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that cakes look wonderful and... See more

Quality

People report positive experiences with quality, highlighting that cakes look amazing and taste delicious.... See more

Order

Clients share positive opinions on order, expressing great satisfaction with the easy online process and... See more

Service

Reviewers mention positive feedback about service, noting that it makes the experience extra special.... See more

Delivery service

Customers report appreciation and satisfaction with the delivery service. Reviewers consistently note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great first experience with this company. Not only did they have many options available but they were also able to deliver the cake the day prior our event, taking one less stress away from o... See more

Company replied

Rated 5 out of 5 stars

The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more

Company replied

Rated 5 out of 5 stars

Expectations met exactly! Cake looked exactly like the picture. Was delivered on the morning it was promised. We chose the gluten free vanilla almond with chocolate ganache and it was delicious. The b... See more

Company replied

Rated 5 out of 5 stars

Delicious and beautiful cake for my 4 year old's birthday. We got the Thomas the Tank Engine cake and not only was it beautiful to look at, it was absolutely delicious. My son and guests were very... See more

Company replied


Company details

  1. #1 of 1 best companies in Cake Shop

Written by the company

As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(291)

67 reviews in the last 12 months

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Rated 4 out of 5 stars

The cake was really nice

The cake was really nice, just didn’t like the chewy rice paper. Other then that delicious.

17 October 2024
The Cake People logo

Reply from The Cake People

Hi Courtney, thank you for your feedback! Just to clarify, we don’t use rice paper for edible images. We use fondant paper because it offers superior quality, better colour, and doesn’t crack like rice paper. We’re glad you enjoyed the cake overall and appreciate your understanding.

Rated 5 out of 5 stars

I’m never baking my own again

Great selection to start with, happy to modify to our requirements and provided delivery updates and personal response to storage requirements. Cakes were super cute and tasty too! I’m never baking birthday cakes again 😀

17 October 2024
Rated 5 out of 5 stars

Cake was beautiful

Cake was beautiful, the kids enjoyed the flavour and pick up was super easy! I highly recommend these guys when you need a cake but don’t have the time or skills to do it yourself

10 October 2024
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service - thank you so much for bringing our order forward on such short notice and being so accommodating! Excellent cake design and incredible taste.

3 October 2024
Rated 5 out of 5 stars

Exceptional experience

My request was a cake at last minute. Professionalism and quick reponse from owner made my request furfilled. Attention to detail and my needs where not compensated.Thank you so much for a exceptional experience.

14 September 2024
Rated 5 out of 5 stars

Beauitful Vegan and Gluten free cake

The cake was as per specification, Inspite of being gluten free was very moist, each of the layers were of beauitul taste, all our guest loved it and could not imagine that the cake was Vegan and Gluten free.

The cake had a cute Dinasaur theme and it presented beautifully.

The service was excellent, highly recommended The cake people.

5 September 2024
Rated 5 out of 5 stars

Delicious

Easy to order, cake looked just like the photos on the website and tasted delicious.

5 September 2024
Rated 5 out of 5 stars

Smooth ordering & Amazing cake selection

The website is very user-friendly—I was able to place my order in just a few minutes. They offer a great variety of cakes with plenty of extra options to choose from. We decided on the Mbappé cake ⚽️

21 August 2024
Unprompted review

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