The Cake People Reviews 

291
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the custom cakes are exceptionally delicious, remain wonderfully moist, and feature stunning decorations that match expectations perfectly. People also appreciate the smooth online ordering process, helpful customer communication, and reliable delivery service that arrives right on schedule for special events. Some reviewers were not happy with the overall quality, noting specific recurring issues such as dry sponge textures, excessively thick frosting, hard fillings, or disappointing flavours. A few consumers mentioned that their desserts lacked proper baking consistency, feeling dense, soggy, or tasting stale upon cutting into them.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that cakes look wonderful and... See more

Quality

People report positive experiences with quality, highlighting that cakes look amazing and taste delicious.... See more

Order

Clients share positive opinions on order, expressing great satisfaction with the easy online process and... See more

Service

Reviewers mention positive feedback about service, noting that it makes the experience extra special.... See more

Delivery service

Customers report appreciation and satisfaction with the delivery service. Reviewers consistently note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great first experience with this company. Not only did they have many options available but they were also able to deliver the cake the day prior our event, taking one less stress away from o... See more

Company replied

Rated 5 out of 5 stars

The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more

Company replied

Rated 5 out of 5 stars

Expectations met exactly! Cake looked exactly like the picture. Was delivered on the morning it was promised. We chose the gluten free vanilla almond with chocolate ganache and it was delicious. The b... See more

Company replied

Rated 5 out of 5 stars

Delicious and beautiful cake for my 4 year old's birthday. We got the Thomas the Tank Engine cake and not only was it beautiful to look at, it was absolutely delicious. My son and guests were very... See more

Company replied


Company details

  1. #1 of 1 best companies in Cake Shop

Written by the company

As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(291)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The cake was beautiful

The cake was beautiful! And it lasted us a good 4 days! Very moist and not dry. If there was one thing I’d change it was the 2D princesses which made it look a little cheap for $300.

20 February 2025
Rated 5 out of 5 stars

Cake for special birthday

Excellent communication and advice from Steve on several options for ordering. The birthday cake was delicious and looked great, we had many positive comments. Prompt and efficient delivery.

20 February 2025
Rated 5 out of 5 stars

Spectacular cake

The cake looked amazing and tasted good. The chocolate sponge was very moist and the caramel sauce was delicious.

I used the chat function to check a few things before and after ordering and the responder was very helpful.

I would definitely use this company again. Thank you!

27 February 2025
Rated 5 out of 5 stars

Loved it!

Bought my son one of their Paw Patrol cakes for his birthday and he loved it (so did the adults). Cake was nice & moist and tasted great. Will definitely use again.

22 February 2025
Rated 3 out of 5 stars

Just okay

Cake was looking nice though i did not think that images (Elsa) were going to be paper. Along with name and age. Cake was a little too much sweet for our liking. Also, it did not have 2 different shades of purple as discussed. I appreciate that they were able to add rainbow and hearts with extra charges. Its sad that i did not see any kid or adult finishing the cake as everyone left after eating a bite or two due to being too sweet.

22 February 2025
Rated 5 out of 5 stars

Perfect Cake

The Cake People created our dream vegan wedding cake for such a reasonable price. We couldn’t be happier with how it turned out!

We ordered a vanilla sponge cake that had buttercream on the outside and gooey caramel layers inside, it looked beautiful and was incredibly delicious! 4 layers was suitable for 60 guests, with a few yummy pieces leftover for us.

We had many guests make comments to us about how delicious the cake was. I’m grateful for The Cake People for demonstrating how amazing vegan baked goods can be and proving that everyone can enjoy it!

22 January 2025
Rated 5 out of 5 stars

Amazing

Amazing service, great communication. The website was very easy to navigate. Most importantly, the cake looked and tasted great.

21 February 2025
Rated 5 out of 5 stars

Fantastic Cakes

Easy ordering process and great customer service. Will definitely use The Cake People again. Their cakes are perfect and all our guests commented on how nice my son’s cake was.

14 February 2025
Rated 4 out of 5 stars

Hi Jo & Stephen

Hi Jo & Stephen, thank you so much for the lovely cake and amazing quick service. Just some friendly constructive feedback, we found the cake to be way too sweet, 50% or possibly even less sugar would have been great. We had the most amazing vegan cake recently in Thailand, it had just the right level of sweetness. Thank you so much and all the very best!

14 February 2025
Rated 5 out of 5 stars

Amazing cake

Amazing cake, not only looking beautiful but also super tasty and plant based (vegan) as requested. High reccomend it.

20 February 2025

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