Thebuildersacademy Reviews 

135
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the online training courses exceptionally clear, well-structured, and very easy to follow from the very beginning to the end. Consumers frequently praise the helpful staff and responsive customer support for making the entire educational journey simple and smooth. Some reviewers were not happy with the test structure, noting that certain exam questions are tricky and available practice options are somewhat limited. People genuinely appreciate the overall experience, yet these specific testing challenges stood out during their preparation, requiring extra time and effort to successfully complete the necessary professional qualifications.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the platform is easy to... See more

Staff

People report positive experiences with staff, frequently noting that representatives are always friendly and... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the helpful and professional... See more

Customer service

Reviewers express great satisfaction with customer service, frequently praising agents for being polite,... See more

Website

Clients share positive opinions on website, highlighting the clean interface and well-designed layout.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything about the whole course was set out perfectly, really clear and easy to follow. The test itself was a mix of common sense questions, and some really tricky answers which could easily and l... See more

Company replied

Rated 5 out of 5 stars

Great service with the course & exceptional support both over the phone & by e-mail to ensure our candidates completed the courses in a short time-frame. Will definitely be using again.

Company replied

Rated 5 out of 5 stars

I had an amazing experience challenging myself and exploring a new career path. I’m truly grateful to Builders Academy for making this journey possible. Knowledge is powerful and profitable. For... See more

Company replied

Rated 5 out of 5 stars

My Online course was easy to set up & use with link . Reasonably priced courses, The staff on the phone line were good to help with any queries, Michael was very helpful & clear on explaining t... See more

Company replied


Company details

  1. Educational Institution
  2. also in
  3. Distance Learning Center

Written by the company

The Builders Academy is a leading UK training provider, approved to deliver CSCS Level 1 Health & Safety, EUSR-accredited courses, and the National Water Hygiene (Blue Card) qualification. We support individuals and businesses in obtaining essential construction and utility sector certifications through flexible online and remote learning options. Achieve your qualifications efficiently with expert support at every step.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

135 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(135)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

it was so easy

it was so easy, good customer care and excellent after service follow up

12 August 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Accessible and self paced

Accessible and self paced

10 August 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Quick response and professional…

Quick response and professional service. I'm just waiting for my CSCS card. Thank you

4 August 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 4 out of 5 stars

Make the process very simple

This company made the whole process very simple and easy to complete, however when asking questions to them it would be helpful if they replied to their e-mails. Not helpful when you're in a rush to get this done and completed and need answers.

30 June 2026
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Eitel was very helpful with any queries…

Eitel was very helpful with any queries an asset to the company

27 July 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Simple

Simple, straightforward, clear and concise, quick and efficient, top marks.

30 June 2026
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

A very convenient and clear course

A very convenient and clear course. The center's staff provided support at every stage of the training, and everything was explained step by step.

6 July 2026
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Good communication

Good communication, and fast same day results

3 July 2026
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish, really helpful definitely recommend

4 July 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

I have had excellent customers service…

I have had excellent customers service from your team.

18 June 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Easy to use and well designed.

22 June 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Amazing

Very good course and very good explaining very good for rel life out there 🫡 respect

13 June 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Brilliant professional and very helpful…

Brilliant professional and very helpful if you don’t understand anything

13 June 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 2 out of 5 stars

The company just want your money

The company just want your money, I done all revision and was passing their mock test and there is only one mock test todo and I failed my level 1 and they are saying it will help to pay £6.99 after I failed to learn more but surly they should give a better practice mocks ect I could have just learned myself online how I am now until my retest. Look online for a better company who actually give better training most of the test is common knowledge but certain questions you wouldnt know unless you learn ,You might pay a little more going with another company but definitely rather pay the extra £30

6 June 2026
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Reply from Thebuildersacademy

Thank you for your feedback. We’re sorry to hear you were disappointed after your first attempt.

We would like to clarify that our mock tests are designed to help learners prepare for the format and style of the assessment; they are not intended to replicate the exact questions that will appear in the regulated Level 1 exam.

The additional £6.99 support mentioned is completely optional and is not required to retake the assessment. All learners receive course materials and access to practice resources as part of their original purchase.

We understand that failing an assessment can be frustrating, particularly after doing well in the mocks. We would be more than happy to support you with your preparation before your next attempt, so please contact our team directly and we will assist wherever we can.

The Builders Academy Team

Rated 5 out of 5 stars

Great service and help all the way

Great service and help all the way. For a technophobe like me the process throughout was simple and easy . I thoroughly recommend the builders academy.!!!

10 June 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Easy to deal with and very helpful when…

Easy to deal with and very helpful when needed only a phone call away

27 May 2026
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Very easy to use and very helpful…

Very easy to use and very helpful service

26 May 2026
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 4 out of 5 stars

Very professional and kept me upto…

Very professional and kept me upto date, thank you sharoosh

1 June 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

Find the course interesting and…

Find the course interesting and challenging. The experience is fantastic, I just want to thank your organisation and say keep it up. Can I use this medium to enquire when is the expected time for my card to arrive.
Once again thanks

29 May 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

Rated 5 out of 5 stars

You guys are too good and I appreciate…

You guys are too good and I appreciate your support

28 May 2026
Unprompted review
Thebuildersacademy logo

Reply from Thebuildersacademy

Thank you so much for your kind review! We really appreciate you taking the time to share your experience with The Builders Academy.

We’re delighted to hear you had a positive experience with us, and we wish you all the best with your training and future career.

The Builders Academy Team

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