The Bridge | Watch Straps Reviews 

140
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, finding the watch straps well-made and comfortable. Many people highlight the outstanding customer service, noting the team's helpfulness, professionalism, and quick response times. Reviewers appreciate the efficient service and how the company goes the extra mile to ensure satisfaction, often resolving issues promptly. However, some customers occasionally experienced product durability issues, like clasps tearing or straps splitting after some use. A few also noted minor imperfections or items not meeting expectations. Despite these concerns, reviewers consistently reported that customer service promptly addressed and resolved issues, often providing replacements.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the excellent construction... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the excellent and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as amazing,... See more

Service

Reviewers mention positive feedback about service, consistently praising its exceptional quality and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for some nice watch straps for a little while now, and The Bridge had exactly the kind I was looking for. There was a slight issue with the original shipping, but The Bridge took fu... See more

Company replied

Rated 5 out of 5 stars

I bought three apple watch straps for a family member on the buy 2 get 1 free deal. They arrived the next day. He didn't like two of them so I contacted The Bridge and they were happy for me to return... See more

Rated 5 out of 5 stars

I have been purchasing these watch bands for several years. My last purchased I was unhappy with the product. Being that I am in the United States and shipping takes forever. The bridge went the extra... See more

Rated 5 out of 5 stars

The Tycoon Strap I ordered arrived the next day. Great quality and definetly worth the premium price. There was a small issue with head locking mechanism and The Bridge's customer service team sent me... See more


Company details

  1. Watch Manufacturer

Written by the company

We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

140 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(140)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service excellence

Impressed with the Bridge customer service team reaching out and rectifying my concerns. Their service matches their quality

Thanks

9 June 2024
The Bridge | Watch Straps logo

Reply from The Bridge | Watch Straps

Hi Cam - thank you for taking the time to write a review. It certainly helps us get better! Apologies that you came across a product that seems to have slipped through our quality checks. We want to make this right for you. I have forwarded this to our team and they will be in touch to get the strap replaced for you. Once again, apologies your experience with us wasn't exceptional - we'll make sure we turn this one around.

Rated 5 out of 5 stars

The Tycoon Watch Band

I have purchased 2 watch bands from The Bridge. The quality of the bands is excellent and their customer service is exemplary!

I highly recommend The Bridge for the quality of their products and their customer service!

Mitch

8 June 2024
Rated 5 out of 5 stars
The Bridge | Watch Straps logo

Reply from The Bridge | Watch Straps

Hi Jennifer, we appreciate you taking the time to give us some feedback and sincere apologies that you’ve not been happy with the service. If you aren’t satisfied, neither are we. We would love to get this fixed for you. We will be in contact shortly and do our very best to get this resolved. Thanks for your patience.

Rated 4 out of 5 stars

Good customer focus - but the product was not a good fit for me

On the surface, the strap appeared to be of reasonable quality. It seemed to be worth the price I paid - but not the quoted original price.
However, the clasp proved to be entirely inadequate and opened at random times. The company reached out to me after posting a review and provided a replacement. It would appear that the design is simply one I personally cannot get on with. But top marks to the team for trying to resolve things.

8 April 2024
Unprompted review
The Bridge | Watch Straps logo

Reply from The Bridge | Watch Straps

Hi Roger - we appreciate you taking the time to write a review.

Sincere apologies that your issue was not able to be resolved. We would love to make this right for you and I have asked our customer team to reach out.

I do want to point out that all items are shipped out of UK and The Bridge Watches is a UK company, based in the UK. We have no link to Hong Kong, other than the third party fulfilment centre we work with having a HK office. Maybe this was the confusion but we are in every way, shape and form a UK business.

You can use our company number at the bottom of our website to look us up on companies house in the UK.

Please let us know your order number, so we can fix this for you.

Rated 2 out of 5 stars

The quality of the strap seemed to be…

The quality of the strap seemed to be well below the level of quality i assumed it was going to be. i guess at the price point you get what you pay for. and considering this is being sold as a strap for the Ultra watch, i'm concerned that it will not hold up to the wear and tear i would put it through.

11 March 2024
Rated 5 out of 5 stars

The bridge really know what’s good when…

The bridge really know what’s good when it comes to watch straps, order many from these guys and never do they disappoint. My latest purchase was the maverick strap which arrived perfectly as described and is another great strap that’s amazing quality. Shipping was speedy, arrived 2 days after my purchase and I couldn’t be happier with it. Can not recommend the bridge anymore, great job 👏🏽

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Quality, Range of Styles & Brand!

I came across The Bridge through Instagram and was immediately caught by the high quality content and different ways to style an Apple Watch. I couldn’t quite afford a new Apple Watch but after purchasing a few different styles from the Bridge, it feels like I have a few new and different watches! The quality is top and the pricing is fair. I don’t usually leave reviews but couldn’t help myself.. thank you!

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Easiest way to upgrade my watch!

Easiest way to upgrade my watch!

Got tired of looking at my Apple watch because it was always the same look. While these straps are definitely a bit more of an investment it's been totally worth it as the quality is great and it's exactly the look I wanted to go for - I can pretty much wear it with anything. Shipping was surprisingly also super fast.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Durable and stylish watch straps

I recently bought two straps for some needed rotation for my Apple Watch. The quality and durability of the straps, coupled with the style and comfort are unmatched - better than the original Apple one itself. Excellent deliver speeds and customer service!

26 February 2024
Unprompted review

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