The Bridge | Watch Straps Reviews 

140
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, finding the watch straps well-made and comfortable. Many people highlight the outstanding customer service, noting the team's helpfulness, professionalism, and quick response times. Reviewers appreciate the efficient service and how the company goes the extra mile to ensure satisfaction, often resolving issues promptly. However, some customers occasionally experienced product durability issues, like clasps tearing or straps splitting after some use. A few also noted minor imperfections or items not meeting expectations. Despite these concerns, reviewers consistently reported that customer service promptly addressed and resolved issues, often providing replacements.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the excellent construction... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the excellent and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as amazing,... See more

Service

Reviewers mention positive feedback about service, consistently praising its exceptional quality and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for some nice watch straps for a little while now, and The Bridge had exactly the kind I was looking for. There was a slight issue with the original shipping, but The Bridge took fu... See more

Company replied

Rated 5 out of 5 stars

I bought three apple watch straps for a family member on the buy 2 get 1 free deal. They arrived the next day. He didn't like two of them so I contacted The Bridge and they were happy for me to return... See more

Rated 5 out of 5 stars

I have been purchasing these watch bands for several years. My last purchased I was unhappy with the product. Being that I am in the United States and shipping takes forever. The bridge went the extra... See more

Rated 5 out of 5 stars

The Tycoon Strap I ordered arrived the next day. Great quality and definetly worth the premium price. There was a small issue with head locking mechanism and The Bridge's customer service team sent me... See more


Company details

  1. Watch Manufacturer

Written by the company

We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

140 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(140)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Henley Band

Very nice product and great customer service. Worth the purchase. Highly recommended.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Awesome products and service.

Great selection of products. I ordered 3 straps but wanted to order many more. Customer service was great and they followed up immediately on questions. Wonderful company to deal with.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service 2nd to None!!

I had a slight issue with the strap and the customer service department worked with me to fully rectify my concern. Can't speak highly enough about their service!

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service.
I had to change my delivering address and they jumped in it. The reason I was so surprised is because it was an Instagram purchase.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service very good at responding to issues

I have bought several watch straps from Bridge which I have been super happy with. That said I have had a couple of issues with parts failing. Where they have excelled themselves is sorting the issues quickly and efficiently. The customer services team have super been responsive.

I would have no hesitation in adding more straps to my small collection.

15 November 2024
Unprompted review
Rated 3 out of 5 stars

Out of stock so been refunded

Edited 18/10: unfortunately the product I ordered proved to be out of stock. I have been kindly refunded. Customer service response is via email so took a little longer than I would have liked to identify and remediate the issue but in the end all sorted.

9 October 2024
Unprompted review
The Bridge | Watch Straps logo

Reply from The Bridge | Watch Straps

Hi Ted, sincere apologies for this. This is certainly not the experience we are striving for! We have privately requested more information from you to identify your order better and ensure we get this fixed asap. Thank you for your patience and understanding.

Rated 1 out of 5 stars

Ordered a strap but is not right for my…

Ordered a strap but is not right for my watch, I have tried e mail to organise a return but no response. No contact numbers to call and speak to anyone. Hopefully this will prompt a response! Got a reply to say sorry but no follow up to arrange return will have to contact card company to get a refund. I have e mailed you with details for the return and refund

1 October 2024
Unprompted review
The Bridge | Watch Straps logo

Reply from The Bridge | Watch Straps

Dear Martin,

Thank you for your review. We’re sorry to hear that the strap you ordered isn’t the right fit and that you’ve had trouble reaching us. This is not the level of service we strive to provide.

Please know that we’ll be in touch with you shortly to organize the return and make this right. We truly appreciate your patience and understanding as we work to improve our communication process.

Thank you for bringing this to our attention, and we look forward to resolving this for you soon.

Edit 15/10: Martin, we requested details from you via Trustpilot so that we can contact you. This is done via a Trustpilot request and not a direct message. We have not had anything back from you. So we cannot contact you. Please send us your email and order number.

Best regards,
The Bridge

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE!

AMAZING CUSTOMER SERVICE!
My strap arrived here in the US with a flaw. I contacted The Bridge and they told me to return it for a replacement band. In a week or two I received a new band that is flawless. They refunded me my shipping costs to return the strap. The best part was the IMMEDIATE and polite response via email that kept me reassured that they were taking care of me as a customer. You can trust this company. Well done Bridge!

29 September 2024
Unprompted review
Rated 5 out of 5 stars

The team at The Bridge is incredible

The team at The Bridge is incredible. After a small snafu, they got back to me the same day and fixed the problem immediately. I’m very happy with the customer service, and I’ll not hesitate to order another band very soon. Thank you for showing what a great customer service really is!

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service

I have to say the customer service was exemplary. I managed to inadvertently order the wrong colour combination. The customer service team handled the exchange seamlessly and with no fuss- great job, great strap!

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Returns & Customer service

I recently bought 3 different straps but when they arrived I only really liked one. So I returned 2 & ordered 2 replacements that arrived as promised & I really liked them. All handled promptly & efficiently including my small refund for the differential. I have tried many wrist bands for my Apple Watch & these are by far the best ( better than Apples own) - good design & great quality. Also customer service was first class

4 July 2024
Unprompted review

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