The Bradery Reviews 19,071

Terrible customer service. One item of the order not delivered and refunded automatically without any information or communication about it. Terrible packaging, not even a 8y old kid would package it that way. 1+ month delivery wait. Process of return , complicated and unlogical, and still as of today having issues with the refund, that they claim they have sent me. Honestly , you can get "discounted" items / vente privées elsewhere, cuz this is not worth it.

Nice selection of upscale products. Order received quickly

I did not receive my order. It has been 2 months and they stopped replyinh to my emails. The worst costumer service I have experienced

I ordered clothes from Edmond via Bradery. The parcel was lost, and their customer service never replies to my messages. Still no order, still no refund – completely unacceptable!!

Good expérience, Quick delivery.

This company does not stick to their promised delivery times! I ordered on their site from Maison Héritage almost a month ago, with delivery times between 5 and 7 days. This order is still not dispatched and customer service is zero! I ordered christmas gifts and way in advance, but it will not be on time. This is the second time I ordered from them and the same thing happened the 1st time. I waited over a month for the order, this time it was a birthday gift, which I also did not have in time for the day of the birthday. Unacceptable service!! Do not rely on their delivery promises!

Order #2892521 was announced delayed to the 16th of December in my account and on the 17th I notice that it is already returned back.
No accuracy on the package delivery date, leading to package being returned without a chance to pick it up.
Lost time, lost money, bad service

Quick, fast with contact, & kind staff. Products delivered were of the expected quality.

Good experience with bradery both online and offline store!

Love the buying experience

Bien bien bien bien

Order never shipped, customer service impossible to reach, replies eventually with vague comments after 5 days. Refusal to refund even with insurance purchased. Absolutely worst experience, complète scam.

Good experience. It just takes a lot of time for the product to be send.

Worst experience ever.
I had 80€ worth of credit with their loyalty program. I used the amount to pay for an order. After 48h they messaged me that they had to cancel the order and that my loyalty points would not be reimbursed nor returned.
I am still in shock.
How do they think they can survive with this scammy level of customer service?

The sale was great, well organized and very happy to have changing rooms.

While offering a gift card instead of a refund (to waive return costs) is appealing, the 6-month validity period is severely restrictive (many EU countries mandate 3-5 years).When a product purchased with a gift card is returned, the "refund" is the original gift card with the original, limited validity date. This penalizes the customer for using the card. Also, gift cards are not visible in the customer's online account, requiring the customer to manually track the email code.
Returns take a long time to process, and there are frequent errors with refunds requiring you to stay alert and contact Bradery's customer service again.
Announced sale start dates are frequently changed, sometimes by a day or more, right when the sale is supposed to begin.

I had a terrible experience with my first purchase. I received the items damaged and their solution is not logical at all. They also take a lot of time to get back to you on their customer support chat or via email.

Fast service and great codes for discount.