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The Beer Town Reviews 

955
•
TrustScore 4.5 out of 5

4.6

Beer Store
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Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the prompt and efficient delivery service, often noting quick arrival times and excellent communication regarding dispatch. Many appreciate the competitive pricing and extensive selection of products, including hard-to-find items and quality beers from around the world. The overall service is consistently praised for its ease of ordering, helpful staff, and well-packaged items that arrive safely and intact. However, some customers experienced delays in delivery, with a few mentioning poor communication regarding dispatch updates or issues with courier services. A small number of reviewers also reported receiving damaged items, including broken bottles or split cans, sometimes noting issues with packaging containing glass shards.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and efficient delivery... See more

Product

Customers had positive experiences with product, often praising the great product range, quality, and... See more

Price

Reviewers highlight positive aspects of price, with many finding the prices competitive, fair, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and grand.... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow so ordered on the Wednesday before Father’s Day said 1-8 days delivery. Anyway I emailed them asking if it could arrive before Father’s Day as was a gift and yes it did, came 2 days later I was ab... See more

Rated 5 out of 5 stars

Fantastic price and really fast delivery from the beer town would highly recommend to anyone.their prices are vastly competitive in comparison to other sellers.also the packaging was perfect no breaka... See more

Rated 5 out of 5 stars

I am a repeat customer who has always received prompt service from this company. I am extremely happy with the price I paid for the Rekorderlig cider I ordered. Will definitely use them again.

Rated 5 out of 5 stars

Excellent company to deal with! My 20 litre keg of morretti comes in double quick time and always settles to serve quickly. The jocks know how important it is to serve a beer drinker properly😍😍Than... See more

Company details

  1. Beer Store

Written by the company

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

955 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(955)

436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Broken bottles

Order number 27632 I ordered this 24th Feb 26 it arrived 26th Feb 26 just recently opened a box of beers to find 3 bottles broken

26 February 2026
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Reply from The Beer Town

Hi Raymond,

Thank you for your review.

Firstly, I can only apologise that your order wasn't up to standard.

However, we do feel that the one star is a bit harsh, as you left the negative review first, before you emailed into us just before 10pm last night.

We are currently looking into this, and will be in touch with yourself as quick as we can to get everything sorted.

Thanks
The Beer Town

Rated 4 out of 5 stars

Fast delivery

Case came within 2 days all intact, great stuff. Although the customer service could do with a bit of help, emailed the company as I never received a confirmation email upon payment, but received no reply

5 March 2026
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Reply from The Beer Town

Hi Kian,

Thanks for your review, and we're glad everything went well for you regarding the products.

We have checked and a conformation was sent to yourself just after placing your order, however sometimes they can end up in the spam/junk folder unfortunately.

In regards to the no reply, after reading back through our customer enquiries, you had first emailed asking about the conformation email at 10.24am on the 4th, and one of the members of our team replied at 10.36am on the 4th.

I am unsure if your inbox filters out or blocks our emails, as that makes 2 emails that you were unable to see.

If you do order from us again in the future, and you are still having issues getting in contact, you can use the online message feature on our website which will be picked up as soon as possible.

Apologies for any inconvenience the emails may have caused, and we hope you enjoy :)

Kind regards
The Beer Town

Rated 5 out of 5 stars

Great range of high quality beers

Great range of beers, particularly from Germany where the quality is superb. Fast delivery by couriers that rarely make breakages, a good service all round that I'd recommend to beer lovers looking for quality that's difficult to find in supermarkets.

5 March 2026
Rated 5 out of 5 stars

Very quick efficient service.

Very quick efficient service.
Beer ordered online from Germany on Friday evening and the beer delivered in time for a lunchtime session in Morecambe Bay on the Tuesday.

23 February 2026
Rated 5 out of 5 stars

Brilliant customer services and great company to deal with

Fantastic company with competitive prices and speedy delivery. Had an issue with the delivery company called customer services and it was sorted in minutes. I will be using them again.

20 February 2026
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Reply from The Beer Town

Hi Josh,

Thanks for the feedback, it really is appreciated, we're glad you are happy.

Enjoy :)

The Beer Town

Rated 5 out of 5 stars

Always fantastic choice& excellent…

Always fantastic choice& excellent delivery times. Bravo The Beer Town.

13 February 2026
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Reply from The Beer Town

Hello there,

Many thanks for your review, we're glad you had a positive experience with us.

The Beer Town :)

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