The AA have an excellent call centre the people you speak to are easy to understand and there is very little background noise. They are slightly dearer than the "low cost" options but they don't imp... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Simple, straightforward and helpful. Setting up my insurance cover for my car was simple, straightforward and the member of staff was very helpful. The whole process from start to finish was about ten... See more
Obtained my car insurance online. Very user friendly & was quick to arrange. I had the option of online document,or postal & online documents which I prefer. I also had a query so made a phone call. A... See more
I contacted the AA by phone to take out car insurance after checking prices online both on a comparison website and direct on the AA site. The agent I spoke to was polite and helpful throughout. She w... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
44K reviews
Asks customers to review
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Great price with great service
2 July 2026
Quick and easy to get quote and accept…
Quick and easy to get quote and accept as price for car insurance was good member of staff on phone was very helpful
2 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to rebook AA for another year
2 July 2026
very good price with everything i needed
2 July 2026
A great quote and an Easy Process.
Very easy to navigate the website and my quote. Had my new insurance policy arranged in no time at all. Comprehensive range of documentation is available via the AA website.
25 June 2026
Excellent price for renewal of my car…
Excellent price for renewal of my car insurance. Easy to purchase on line. Good communication via email about my purchase. Very impressed with the speed of sending my documents via email.
2 July 2026
Reply from The AA Insurance
Amazing stuff 😁.
Competitive quote so very happy.
2 July 2026
Excellent customer service
2 July 2026
Great service from an AA phone operator and excellent deal
After a fairly short and very productive phone call that was held with your operator Liam, I secured an excellent deal for both my motor insurance and AA Rescue. Delighted with the service.
2 July 2026
Great price.
Great price but found website a little confusing, got so far and unable to make payment, but got it resolved.
1 July 2026
Reply from The AA Insurance
We appreciate your feedback on the website's navigation and payment process. We're glad you got sorted.
I was dealt with a very courteous and
I was dealt with a very courteous and
helpful manner and I would reccomend
this company.
2 July 2026
Reply from The AA Insurance
Fantastic news 😁.
AA Insurance was great to set up.
AA Insurance was great to set up.
As Churchill (not the dog) said, you only know how good it is when you claim.....
10 April 2026
It's great to be able to talk to a…
It's great to be able to talk to a human being on the other end of a phone. I'm not the greatest at filling in forms on line when I needed help someone was there to show me what was so wrong. Also car insurance we as a good price
2 July 2026
An horrendous experience buy my car…
Q experience buying my car insurance. No confirmation email, difficulty setting up an account, unable to view documents, and unable to submit my NC history.
Tried your help chat but gave up in the end.
2 July 2026
Reply from The AA Insurance
We're truly sorry to hear about the frustrating experience you've had with your car insurance purchase. We also apologise that our help chat did not resolve your concerns. We hope you're alright.
Good price with a excellent policy
Good price with a excellent policy and highly recommended by Which
30 June 2026
Quick and easy to set up my home…
Quick and easy to set up my home insurance at a very competitive price for pretty good home and contents insurance
2 July 2026
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