The AA have an excellent call centre the people you speak to are easy to understand and there is very little background noise. They are slightly dearer than the "low cost" options but they don't imp... See more
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Review summary
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Simple, straightforward and helpful. Setting up my insurance cover for my car was simple, straightforward and the member of staff was very helpful. The whole process from start to finish was about ten... See more
Obtained my car insurance online. Very user friendly & was quick to arrange. I had the option of online document,or postal & online documents which I prefer. I also had a query so made a phone call. A... See more
I contacted the AA by phone to take out car insurance after checking prices online both on a comparison website and direct on the AA site. The agent I spoke to was polite and helpful throughout. She w... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
44K reviews
Asks customers to review
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Better deal
AA gave me a good deal through MoneySupermarket so I switched from my current provider who wanted to charge me £100 more than last year. It appears to be because my husband died (he was named driver) and I became the registered owner of the car. Can't understand the reasoning.
3 July 2026
The car insurance cover offer was…
The car insurance cover that was offered was at a very competitive price and the extras that were included as standard would have cost me considerably more if I'd taken out cover with some of the other companies.
Overall I'm very happy to be covered by the AA.
3 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Best we could find
This actually the best score of any for actually finding and buying a policy. At least the price did not increase between the 'buy now' and payment screens like several other companies did. I was looking for a new company because previous one had increased prices by 28% since last year. It took 8 hours, will try AA first in future.
2 July 2026
Reply from The AA Insurance
Hi Paul, we're pleased to hear you found the price competitive and it was easy to set up the policy. Thanks for the feedback.
Spoke with a lovely lady who arranged…
Spoke with a lovely lady who arranged my insurance for me.
2 July 2026
Good price for home insurance and cover…
Good price for home insurance and cover explained
2 July 2026
Great price with helpful advisor who…
Great price with helpful advisor who was available to speak to on the phone
1 July 2026
Reply from The AA Insurance
Thanks for the five stars Julia 👍.
Good price
Well it seems driving an EV is a great excuse for others to increase renewal premium! Meanwhile I accepted a good quote from the AA. It’s been many years since I was last with the AA. I’m wondering why !
2 July 2026
Easy to navigate the Questions and most…
Easy to navigate the Questions and most of all the cost
2 July 2026
Simple, effective. Could be cheaper.
Easy to take out the policy, however the price could be better, considering I now have a year of NCB, yet my premiums have risen. Nevertheless, much better than most of the other insurance offers.
27 June 2026
Unprompted review
Highly cost-effective.
After our house insurance company - whose customers we had been for years, with no claims in over a decade - jacked our annual renewal premium by £400, AA reduced it by £300 compared with last year's premium, for a broadly comparable level of cover. Astonishing.
2 July 2026
Thank you
Has a elderly person I found the online site easy to navigate.i would like to thank you for that,managed to get considerable discount on my quote,
2 July 2026
I went on the website and I found a new…
I went on the website and I found a new policy with all the items I needed and it was so easy to finalise all the details.
1 July 2026
Reply from The AA Insurance
Great to hear 😁.
Excellent service from the AA
Had some difficulty with our new car not being on many insures list of vehicles - the AA were up to date with the list and your representative was excellent working with me to get our car insured
2 July 2026
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