THATS SO FETCH Reviews 1,097

I purchased 2 dresses from That's So Fetch. Advertised as fully lined. The dresses were NOT fully lined one was completely see-through and very innapropriate for a young teen to wear. The fabirc they use is of such poor quality, it is so thin, and then very POORLY CONSTRUCTED. There were threads hanging off it everywhere. The quality of the dress is so far below standard, it looks so scabby, thin and inferior. It would be embarassing to be seen in it. The material is so thin it is see- through. The absolute worst quality sewing and material. One dress was faulty so I returned it and received a refund but they refused to refund $27 for express shipping costs! Even though it was their error. I will never buy from them again.
SAVE YOUR MONEY. YOU DO NOT GET WHAT YOU PAY FOR AND THEY FALSELY ADVERTISE !!!

The support staff were super responsive and so helpful with doing a return and store credit

Clothes can be hit or miss with the quality, but the customer service was great at resolving an issue with my return. Would try shopping here again since I don’t fear losing my money on a couple bad items out of the other nice things

Trying to return a dress on their return portal. Takes my money for the shipping label however that's it. I couldn't receive label due to faulty app....had to call bank....

I ordered 2 dresses and returned them. Got store credit. Sent an email asking for a refund. Rejected yet on here your replies to others are full of responses saying that you will refund to the original payment method.
I just want my money back.

UPDATE - Finally got a full refund today.
It seems that they now are open and offer a full refund on purchases. If only they had when all this started.

I am most impressed with the customer service I received from That’s So Fetch. Firstly no one has sent me a purchase that quick as not even 24 hours. I of course then proceeded to stuff up ordering. Firstly I ordered a crop top, what was I thinking as I am 72! No hassle about sending it back for refund. So during a 30% off sale got confused and bought the same top twice. I was easily able to cancel within seconds of my mistake and again around 15 hours later my new correct order arrived! I have done a lot of sewing in my life and the work on the hoodie is really top rate! The top is cute with the company name on the back. A Warm and cosy top and I am going to be a returning customer! What is not to like about this brand and the staff! 5 star for me! Thank you !

Thats So Fetch AU do not offer full refunds for faulty items. This is a breach of the Australian consumer law.

My order took ages to come and once it arrived I no longer needed it as the event had passed. I returned the items 3 weeks ago and was emailed to say my refund had been processed but have since yesterday received an email from Klarna saying my refund was not processed and I owe them money. I want this resolved asap .I will never be ordering from this company again. I have been absolutely robbed

The clothes themselves are very nice quality. I’ve been buying from them for almost 3 years and I still have every item after several washes and nights out. The shipping is fast as well. The customer service team is also very helpful and fast at responding whenever I have questions/ need help. I couldn’t recommend this brand enough.

I ordered 2 dresses in different sizes
Sent the one back next minute I received a gift card instead of refund . I have emailed and heard zero back
Order no 162929 Lisa kania. I want my money back . Please guys don’t order

I am so disappointed with the service from this company. I ordered 4 dresses for my graduation and was very unhappy with them when they came so tried to return. They took ages so come and now I can only return for store credit- but I’d never want to order from them again! I’m now £150 short and really worried about not having this money anymore

I had a wonderful customer service experience with that so fetch after receiving a gift for my daughter. We were able to return birthday gift and get something she wanted in a timely manner without having to involve the gift giver.

My experience was great and involved an item that needed assistance.

The first Series 5 tracksuit (hoodie + sweatpants) in pink was divine. Amazing non pilling fabric, doesn't collect fluff, super comfy, lots of compliments, outstanding! I then bought a black limited edition hoodie and pants set also series 5, but the sizing was off, the pants were smaller (measurably) and the fabric was not as great quality, collecting fluff everywhere and I can see it pilling soon. So I contacted customer service. Immediately I was kindly respectfully addressed and offered a replacement after a few back and forth emails (some took over a day to respond which I was a bit impatient about) ultimately I was given a gift voucher to purchase a new item (as it was the pants that I complained about being measurably smaller despite the same size and series as first pants). I will now have a 3rd tracksuit to add to my collection at only a small cost. I originally purchased from USA site (I'm in Australia) as the Australian site didn't have the items I was after, but was happy to pay postage to get the pink tracksuit. I was able to get the gift code to replace the unsatisfactory item for the Australian site tho as the USA site was out of stock for what I wanted. So all in all I'm really happy with my items, really thankful to the customer service and their immediate offer to replace an item that i wasn't happy about (without having to return) and I would highly recommend That's So Fetch for their loungewear and excellent customer service. It's my daily go to outfit now! Love love love 💕

++++DO NOT ORDER FROM HERE! WARNING+++++
This company is a scam, it needs reporting to trading standards.
I ordered some items and only half came. Was told the rest is going from Australia ( which they dont tell you when ordering)
Asked for cancellation and refund but told they only offer credit notes. No refunds.
This is against Uk consumer rights and is hidden from you until you try to return something.
DO NOT ORDER FROM HERE

I accidentally ordered a dress in the wrong colour and Maf was so lovely and helped me sort everything out.
Great experience ce

The returns policy is not acceptable at all and against consumer rights. I have sent an email regarding this and hoping for a full refund not an exchange or store credit. I am a single full time working mum who is going to be put in severe debt and financial trouble without the refund. Severely worried sick and causing major panic attacks and anxiety. I have contacted my bank who have stated they can sort it from there end but I need to contact the company first.

I paid £65 for a pink dress that arrived. It was the quality of SHEIN. Very thin and flimsy material. I asked about returning they don’t give you refunds only store credit. I washed it on a cold hand wash the pink in the dress has faded already in parts. Extremely poor quality items for the price and you don’t get refunds.

Super friendly and great customer service (: very understanding of my return situation and very helpful!

Amazing!! Paid for express shipping, and estimated delivery stated it would come later than the date I needed by however I emailed and their customer service was AMAZING and the dress came in time. Exactly how described, gorgeous quality material and an extremely flattering dress. Would defiantly purchase from again.

Excellent customer service and the pieces are cute!