Quick response, happy customer service great overall! Thank you Kara and Mark
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Everything was terrible quality and fit, then if that's not bad enough the return system is so horrific its not even worth sending them back. Which is obviously their business model to prevent returns all together.
So now I'm stuck with 300€ of the ugliest dresses I've ever tried on. Save your money, shop somewhere else
I was doing a refund and was sent an email for a return shipping label and it said it was attached to the email below but it wasn’t there. Live chatted for assistance and it was solved in matter for minutes. Sent me the refund label both via email and via chat so I definitely get it. Fast, efficient and helpful!
Very poor customer service. I was sent a defective dress as confirmed by their team. The customer service refused to pay for the shipping label return and each time came up with different excuses why they could not refund the cost. It was only 13 dollars, it was not about the money but the principle. I asked for a replacement and this proved difficult as well after a couple of days I was fed up and ended up asking for a return due to the hassle and inconvenience.
The team members didn’t even bother reading my emails properly and would respond without addressing the issues.
Do not purchase from them!
Company details
Written by the company
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Contact info
Unit 3/ 203 Rookwood Road , 2190, Chullora, Australia
- www.showpo.com
Quick response
Quick response, happy customer service great overall! Thank you Kara and Mark
Date of experience: 26 December 2024
Reply from Showpo
Hi Courtney,
Thank you so much for your kind review.
We're thrilled to hear that you had a great customer experience. Our team always strives to provide the best service possible, and it’s great to know that it made a positive impact.
If you have any further questions, please do not hesitate to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
Reply from Showpo
Hi Lee,
Thank you so much for your review.
We're thrilled to hear that you had a positive experience with our customer happiness team. We always aim to be quick and proactive in resolving any issues, so it’s wonderful to know that we met your expectations.
If you have any further questions, please do not hesitate to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
Invited
Terrible customer experience
Everything was terrible quality and fit, then if that's not bad enough the return system is so horrific its not even worth sending them back. Which is obviously their business model to prevent returns all together.
So now I'm stuck with 300€ of the ugliest dresses I've ever tried on. Save your money, shop somewhere else
Date of experience: 23 July 2024
Reply from Showpo
Hi Aoife,
Thank you for leaving a review.
We are so sorry to hear that you are unhappy with the items you received. We understand how disappointing of an experience it can be.
Customers can return orders for either 110% store credit or a refund (to your original payment method), within 14 days of delivery. We will only accept returned item(s) that have been booked using our returns portal.
As part of our EU store policy, customers need to cover the cost of return postage at your local post office to the address provided on your returns slip.
To ensure that we make this policy readily available for our customers to view we ensure that this is communicated across various points of our site including our FAQ's.
We hope you can understand we have policies and processes in place to ensure a seamless and consistent experience for all of our customers.
If you have any further questions, please do not hesitate to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
Very poor customer service
Very poor customer service. I was sent a defective dress as confirmed by their team. The customer service refused to pay for the shipping label return and each time came up with different excuses why they could not refund the cost. It was only 13 dollars, it was not about the money but the principle. I asked for a replacement and this proved difficult as well after a couple of days I was fed up and ended up asking for a return due to the hassle and inconvenience.
The team members didn’t even bother reading my emails properly and would respond without addressing the issues.
Do not purchase from them!
Date of experience: 16 December 2024
Reply from Showpo
Hi Dom,
Thank you for taking the time to share your feedback.
We sincerely apologise for the experience you’ve had with the defective dress and our customer happiness team. We understand how frustrating it must have been with not getting the issue resolved in a timely and respectful manner.
We want to assure you that what you described is not the level of service we strive to provide, and we deeply regret that we fell short in addressing your concerns. Our team should have handled the situation with more care and attention, and we’re sorry that our responses did not meet your expectations.
We’d love the opportunity to make things right. If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
Terrible quality
I ordered a dress last year for my daughter, it arrived with a broken strap, I contacted showpo but received no response, as the event was close I gave up and paid to have the dress repaired and the other strap reinforced.
Fast forward a year, we needed another dress and much to my dismay the only one she liked was again from showpo. It arrived intact however half an hour into the event, while sitting, the strap broke, exposing everything, extremely embarrassing for a teenage girl.
I wouldn’t recommend, to have this happen once could be considered bad luck, twice is just very poor quality not to mention lack of customer service.
Date of experience: 18 December 2024
Reply from Showpo
Hi there,
Thank you for sharing your feedback.
We’re truly sorry to hear about your experience with both the quality of the dresses and the customer service you received. We understand how disappointing it must have been.
We’re sorry to hear that your initial issue wasn’t resolved quickly, as this certainly doesn’t reflect the standard of service we aim to provide. We’ll be reviewing this internally to ensure it doesn’t happen again. As for the quality of the dresses, we understand your concerns, and your comments will be passed on to our product team to investigate further.
We’d love the opportunity to make things right. If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
Returning an item
Kara was outstanding to deal with and had my query resolved so quickly ! I love Showpo!
Date of experience: 18 December 2024
Reply from Showpo
Hi Georgie,
Thank you so much for taking the time to leave a review.
We are delighted to learn that Kara was able to address your inquiry promptly. We are committed to delivering exceptional customer service, and we are pleased to know that we have met your expectations.
If you have any further questions, please do not hesitate to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
This company is basically a scam…
This company is basically a scam designed to take your money. The clothes are overpriced and poor quality in my opinion. IF you wish to make a return, you better do so immediately otherwise you are stuck with store credit for a crappy store and you have to pay for shipping both ways so you will be losing money either way. I would advise looking elsewhere as this company SUCKS.
Date of experience: 16 December 2024
Reply from Showpo
Hi Lauren,
Thank you for sharing your feedback.
We're sorry to hear about your negative experience. We strive to provide high-quality products, and we regret that we didn't meet your expectations.
To ensure clarity, we make a concerted effort to communicate our Return policy extensively across various sections of our website.
Returns are accepted for store credit within 21 days of delivery or for a refund to your original payment method within 7 days of delivery.
If you have any further questions, please do not hesitate to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
Fast, efficient and helpful! Unlike other e-com brands where they only focus on marketing not customer service
I was doing a refund and was sent an email for a return shipping label and it said it was attached to the email below but it wasn’t there. Live chatted for assistance and it was solved in matter for minutes. Sent me the refund label both via email and via chat so I definitely get it. Fast, efficient and helpful!
Date of experience: 15 December 2024
Reply from Showpo
Hi Sunny,
Thank you for taking the time to share your experience.
We're so glad to hear that our customer happiness team was able to resolve the issue quickly and efficiently. We apologise for the inconvenience of the missing return shipping label, but we're pleased that we could provide you with the necessary assistance.
If you have any further questions, please do not hesitate to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
Terrible returns policy
Terrible returns policy! After 7 days can only get store credit. For an online only shop this is terrible. Also the larger sizes aren't scaled correctly to fit larger bodies.
Date of experience: 11 December 2024
Reply from Showpo
Hi Kirsten,
Thank you for sharing your feedback.
We sincerely regret that you had a negative experience with our returns policy and sizing. To ensure clarity, we make a concerted effort to communicate our Return policy extensively across various sections of our website.
Returns are accepted for store credit within 21 days of delivery or for a refund to your original payment method within 7 days of delivery.
We fully understand the frustration that can arise when sizing does not meet expectations, and we will carefully consider your comments as we continue to improve our offerings.
To better assist you, we kindly suggest that you provide us with your measurements for further assistance. Rest assured, we strive to accommodate our customers to the best of our ability.
If you have any further questions, please do not hesitate to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
Good customer service
The dresses are very low quality, definitely for how expensive they are. And even more when you have to pay high taxes to Europe for example. But the customer service was really good, I chatted with someone and they helped me really good with a few items I wasn't happy about. I got a total refund.
Date of experience: 14 December 2024
Reply from Showpo
Hi there,
Thank you for sharing your feedback.
We're sorry to hear that the quality of the dresses didn't meet your expectations. We truly appreciate your understanding and are glad to hear that our customer happiness team was able to assist you effectively and resolve the issue.
Your feedback is important to us, and we’ll certainly take them into account as we continue to improve our products and services.
If you have any further questions, please do not hesitate to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
Horrible customer service
Horrible customer service. I made a return and was prompted through the live chat conversation that I would receive a full refund but never did. It's a trap and you only get store credit.
Date of experience: 13 December 2024
Reply from Showpo
Hi Amy,
Thanks so much for taking the time to leave us a review.
We would like to express our apologies for the experience you had with us. It is our utmost priority to provide our customers with a superior shopping experience, and we regret that we fell short in this instance.
To ensure clarity, we make a concerted effort to communicate our Return policy extensively across various sections of our website.
Returns are accepted for store credit within 21 days of delivery or for a refund to your original payment method within 7 days of delivery.
If you have any further questions, please do not hesitate to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
fast response and clear answer 😊
Date of experience: 13 December 2024
Reply from Showpo
Hi Indah,
Thank you for your kind review.
We're so happy to hear that you found our response fast and clear. We always strive to provide the best service possible.
If you ever need assistance in the future, don’t hesitate to reach out to us.
Kindest,
Showpo.
Awful
Wish I could give 0 stars. Terrible returns policy. Want me to pay £20 postage on top of what I paid to receive it. Even though the postage to me cost much less. And the quality of clothing was terrible. Don’t waste your money!
Date of experience: 11 December 2024
Reply from Showpo
Hi Caz,
Thank you for sharing your feedback.
We’re sorry to hear that you had a negative experience with your purchase. We understand your frustration regarding the return postage costs. Our EU returns policy, which includes the return shipping fee, is outlined on our website to ensure transparency, and we aim to make this as clear as possible for all customers.
We also truly regret that the quality of the clothing did not meet your expectations. We take all feedback seriously and will pass this along to our product team for review.
If you have any further concerns, please don’t hesitate to reach out to our customer happiness team. We’re here to assist you.
Kindest,
Showpo.
The status of my package remained on…
The status of my package remained on the same date for some time. I contacted them about this and they immediately took care of it and the problem was solved. Friendly and quick service!
Date of experience: 02 December 2024
Reply from Showpo
Hi Mina,
Thank you so much for leaving a review.
We're so glad to hear that our team was able to quickly resolve the issue with your package and provide friendly service. We always strive to ensure a smooth experience for our customers, and it’s great to know we were able to meet your expectations.
If you ever need assistance in the future, don’t hesitate to reach out to us.
Kindest,
Showpo.
Customer service is stellar
Customer service is stellar! I needed to locate an invoice for past purchase, and as annoying as that was, Den, the representative I was working with, was so kind, patient, and understanding. Other than having great clothes, I'll continue to shop here, but customer service goes above and beyond.
Date of experience: 07 December 2024
Reply from Showpo
Hi Nat,
Thank you so much for your review.
We're thrilled to hear that Den was able to assist you with your invoice and provide such a positive experience. It's fantastic to know that we were able to help in a way that exceeded your expectations.
If you ever need assistance in the future, don’t hesitate to reach out to us.
Kindest,
Showpo.
Prompt response
Prompt response. Service was great to help resolve an urgent order. Very happy with how much Chelsea could help me!
Date of experience: 07 December 2024
Reply from Showpo
Hi Chloe,
Thank you so much for your feedback.
We're so glad to hear that Chelsea was able to assist you and resolve your urgent order quickly. We’ll be sure to pass along your kind words to her.
If you ever need assistance in the future, don’t hesitate to reach out to us.
Kindest,
Showpo.
Excellent Customer Service! - Quality Dresses!
I recently had difficulty getting in to my account, possibly because my email app was older. The live agent was able to help so quickly and simply! No fuss at all. They quickly helped with my questions about order tracking once I got in to my account, too. I have bought a couple dresses from this site and loved them. I just ordered 10 dresses for my bridesmaids and am so excited for them to arrive!
Date of experience: 06 December 2024
Reply from Showpo
Hi Shanna,
Thank you so much for your kind words.
We’re thrilled to hear that our Customer Happiness agents were able to assist you quickly and easily with your account and order tracking.
It’s wonderful to know that you’ve enjoyed the dresses you've purchased, and we can’t wait for you to receive the bridesmaid dresses. We hope they’re everything you’ve envisioned.
Kindest,
Showpo.
They call themselves Customer Happiness??
Astounded at the lack of customer happiness actually. I had a product that I returned within the window. I sent it back in my own packaging and Australia post envelope and have been refused a refund. They have agreed that as I sent it that way, I wouldn’t have been able to “opt” (nor did I see it) on the packing label my preference but they did the credit by default and said I couldn’t get my money back. In this financial climate and in this instance where the service guy said “oh you wouldn’t have selected it then” to just say too bad and hold my money is disgusting.
This is an internal system error they can fix. They are refusing. There is no way I want to ever shop with Showpo again. The two agents were so unfriendly and unhelpful. Just a money grabbing business. Def lost a customer in me!
Many ecomm businesses make it so easy and nice to return and exchange. Not these guys
Date of experience: 05 December 2024
Reply from Showpo
Hi Tate,
Thank you for leaving a review.
We’re really sorry to hear about your experience, and we completely understand your frustration. We always aim to make returns as smooth as possible for our customers, and it seems we missed the mark this time.
We sincerely apologise for the confusion surrounding the return process and the inconvenience caused. We understand that returning a product should be hassle-free, and we deeply regret that you felt unsupported by our team.
We’d love the opportunity to make things right. If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
I had a return on the way via Australia…
I had a return on the way via Australia post and needed to buy something at Showpo for an event and wanted to use the credit.
Chelsea was so helpful and processed my credit earlier so I could use it. Thank you xx
Date of experience: 05 December 2024
Reply from Showpo
Hi Cheryl,
Thank you so much for your feedback.
We're so glad Chelsea was able to assist you in getting your credit processed quickly. We truly appreciate your support and are happy we could help make things easier for you.
If you ever need assistance in the future, don’t hesitate to reach out to us.
Kindest,
Showpo.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.