Mark from Showpo was very helpful and responded in a timely manner! I am very happy he was able to help me fix my problem. Great communication.
Showpo Reviews 2,447
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3.8
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Horrible, horrible experience. Their return policy is a joke, you have seven days to return items, after that they give you store credit and you have to pay additional amount for return label. Their customer service is rude and unresponsive. Quality is horrible for the price. Avoid at all costs.
Chatted with Eric, top bloke helped me out with my dilemma as I have a wedding next wedding in a week and am really cutting it short for time and he’s such a gem for helping me out thank you Eric!!!
The dresses I bought were nice, but I had to return one of them as it didn't fit me. I then discovered that to return an item I had to send it from the UK to Australia and pay out of pocket. Not only is this a very expensive return (£18 tracked) for the customer, it is incredibly wasteful for every single return to be sent individually around the world. If a retailer insists on making one return a parcel to the other side of the world, they should at least foot the bill.
Company details
Written by the company
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Contact info
Unit 3/ 203 Rookwood Road , 2190, Chullora, Australia
- www.showpo.com
3.8
Great
2K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
Sent me the wrong item twice
Sent me the wrong item twice! And wouldn't refund me the full amount. Don't shop with this company.
Date of experience: 17 April 2025
Mark from Showpo was very helpful and…
Mark from Showpo was very helpful and responded in a timely manner! I am very happy he was able to help me fix my problem. Great communication.
Date of experience: 15 April 2025
Horrible
Horrible, horrible experience. Their return policy is a joke, you have seven days to return items, after that they give you store credit and you have to pay additional amount for return label. Their customer service is rude and unresponsive. Quality is horrible for the price. Avoid at all costs.
Date of experience: 09 April 2025
Reply from Showpo
Hi Violetta,
Thanks so much for taking the time to leave us a review.
We would like to express our apologies for the experience you had with us. It is our utmost priority to provide our customers with a superior shopping experience, and we regret that we fell short in this instance.
To ensure clarity, we make a concerted effort to communicate our Return policy extensively across various sections of our website.
Returns are accepted for store credit within 21 days of delivery or for a refund to your original payment method within 7 days of delivery.
If you have any further questions, please do not hesitate to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
Reply from Showpo
Hi Marisa,
Thank you so much for your review.
We're glad to hear that Den was great. We'll be sure to pass along your feedback to her.
Please let us know if you have any other questions.
Kindest,
Showpo.
Nice dresses, awful returns process
The dresses I bought were nice, but I had to return one of them as it didn't fit me. I then discovered that to return an item I had to send it from the UK to Australia and pay out of pocket. Not only is this a very expensive return (£18 tracked) for the customer, it is incredibly wasteful for every single return to be sent individually around the world. If a retailer insists on making one return a parcel to the other side of the world, they should at least foot the bill.
Date of experience: 10 April 2025
Reply from Showpo
Hi Isobel,
Thank you for leaving a review.
We are so sorry to hear that you are unhappy with the item you received. We understand how disappointing of an experience it can be.
Customers can return orders for either 110% store credit or a refund (to your original payment method), within 14 days of delivery. We will only accept returned item(s) that have been booked using our returns portal.
As part of our UK store policy, customers need to cover the cost of return postage at your local post office to the address provided on your returns slip.
To ensure that we make this policy readily available for our customers to view we ensure that this is communicated across various points of our site including our FAQ's.
We hope you can understand we have policies and processes in place to ensure a seamless and consistent experience for all of our customers.
Please let us know if you have any other questions.
Kindest,
Showpo.
Christine had helped me very promptly…
Christine had helped me very promptly with getting my delivery to me!
Date of experience: 09 April 2025
Reply from Showpo
Hi Jae,
Thank you so much for your review.
We're thrilled to hear that Christine was able to assist you promptly with your delivery.
We'll be sure to pass along your appreciation to her.
If you need anything else, we're always here to help.
Kindest,
Showpo.
Chatted with Eric
Chatted with Eric, top bloke helped me out with my dilemma as I have a wedding next wedding in a week and am really cutting it short for time and he’s such a gem for helping me out thank you Eric!!!
Date of experience: 08 April 2025
Reply from Showpo
Hi Helz,
Thank you for sharing your review.
We’re thrilled to hear that Eric was able to help you out with your wedding preparations. We’ll be sure to pass on your gratitude to Eric.
If you ever need anything else, don't hesitate to reach out.
Kindest,
Showpo.
Amazing
After waiting for a little bit I received amazing customer service. They were very communicative, helpful, and friendly.
Date of experience: 07 April 2025
Reply from Showpo
Hi Elizabeth,
Thank you so much for your review.
We truly appreciate your patience, and we're thrilled to hear that our team was able to provide you with excellent service. We always strive to be communicative, helpful, and friendly, so it's great to know we hit the mark.
If you ever need anything else, don't hesitate to reach out.
Kindest,
Showpo.
Great Customer Service
Great Customer Service
I had a lovely experience with Showpo when I needed to return an item - they are always so friendly and helpful.
Date of experience: 07 April 2025
Reply from Showpo
Hi Nicky,
Thank you so much for your wonderful review.
We're thrilled to hear you had a great experience with our customer happiness team. We always strive to deliver the best service possible, and it's fantastic to know we were able to assist you with your return.
If you ever need anything else, don't hesitate to reach out.
Kindest,
Showpo.
Showpo’s customer service has always…
Showpo’s customer service has always been amazing! Thank you!
Date of experience: 04 April 2025
Reply from Showpo
Hi Sarah,
Thank you so much for your review.
We're thrilled to hear that you've had such a positive experience with our customer happiness team.
If there's anything else we can do for you, please don’t hesitate to reach out.
Kindest,
Showpo.
DAMAGED DRESS!
Ordered a dress for my wife which arrived with a ‘pull’ in the fabric. After sending pics and numerous emails they decided the fabric wasn’t damaged!!! Absolute nonsense. I was advised of a return (at my cost) or to snip it off (and wait for it to unravel!). This company pretend to be caring and helpful but offer no customer service whatsoever. If fabric is DAMAGED, it’s DAMAGED!
Stay well aware or read others on here also!
*To follow on from the reply by Showpo, they have contacted me by email and pushed out exactly the same response as previously mentioned! Stay away, they’re not worth it!
Date of experience: 03 April 2025
Reply from Showpo
Hi Chris,
Thanks so much for your review.
We are so sorry to hear you received a faulty item, this is definitely not up to Showpo Standards.
We want to turn this experience around for you. If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
I accidentally ordered (2) of the same…
I accidentally ordered (2) of the same item. I reached out to the live chat and someone responded within minutes. They also resolved my issue quickly. Great customer service.
Date of experience: 02 April 2025
Reply from Showpo
Hi Amy,
Thank you so much for leaving a review.
We’re so glad to know that our customer happiness team was able to assist you quickly and provide the support you needed.
If there's anything else we can do for you, please don’t hesitate to reach out.
Kindest,
Showpo.
Excellent customer service!
My item (dress) was damaged at the delivery. Easy to contact Showpo. Fast reply and the treatment from customer service was excellent. Bought two dresses. Perfect size, nice fabric, beautiful colours. My daughter will wear a light blue one at prom. //Anna (Sweden).
Date of experience: 31 March 2025
Reply from Showpo
Hi Anna,
Thank you so much for your review.
We're so sorry to hear that your dress arrived damaged, but we’re thrilled to know that our customer happiness team was able to assist you quickly and provide the support you needed.
If there's anything else we can do for you, please don’t hesitate to reach out.
Kindest,
Showpo.
Terrible returns process
Terrible returns process.
There was no indication that this company is based in Australia until I came to returning part of my order, not only the cost of returning to Aus but when I did my chosen courier deemed it 'unsafe' to deliver and could not find a location to leave it. Leaving me without a refund and frustrated by the constant chasing. Will not be shopping here again and would recommend others to swerve too!
Date of experience: 27 February 2025
Reply from Showpo
Hi Paige,
Thank you for leaving a review.
We sincerely apologise for the frustration you've experienced. We understand how important it is for returns to be a smooth process, and we regret that this was not your experience.
We’d love to resolve this for you and ensure that your concerns are addressed promptly. Kindly check your emails, as one of our senior representatives has reached out to you regarding this matter.
Kindest,
Showpo.
Terrible!
Showpo’s returns process is actually infuriating. I work at another online boutique so I’m familiar with returns processes however, theirs is incredibly frustrating. Furthermore, my return was subsequently rejected because it had a few hairs on it!! Their customer service has been terrible. I won’t be shopping here again as this experience has significantly tainted my customer experience.
UPDATE: They ended up short-changing my refund by over $70! I had to reach out to them againnnn to have it sorted. This has been a nightmare! Run run run.
Date of experience: 28 March 2025
Reply from Showpo
Hi Jaclyn,
Thanks so much for taking the time to leave us a review.
We would like to express our apologies for the experience you had with us. It is our utmost priority to provide our customers with a superior shopping experience, and we regret that we fell short in this instance.
To ensure clarity, we make a concerted effort to communicate our Return policy extensively across various sections of our website.
Returns are accepted for store credit within 21 days of delivery or for a refund to your original payment method within 7 days of delivery.
Kindly check your email, as one of our senior representatives has reached out to you regarding this matter.
Kindest,
Showpo.
Ordered two dresses in two different…
Ordered two dresses in two different sizes hoping one of them would fit my growing body (currently 7 months pregnant). Unfortunately, I did not size up enough and neither of them fit. While waiting for a refund for the two dresses, I reached out to the customer service team as it had been a few days, and I was eager to place another order hoping it would arrive in time for my maternity photos. The customer service was able to expedite my refund for the returned items and I've since purchased a new size. Which means it will arrive in plenty of time before my photos.
Date of experience: 27 March 2025
Reply from Showpo
Hi Morgan,
Thank you so much for your review.
It brings us so much joy to know that you had a great experience with our customer service agents! Your feedback is valued and greatly appreciated. We will pass this along to the team.
Please reach out to us if you have any further questions.
Kindest,
Showpo.
Do NOT buy from them
Do not buy from them. I’ve bought items from showpo before but they’ve gone down hill. They are absolutely terrible with returns. I returned a dress that I got a month ago and have yet to receive a refund. The worst part is that I’ve emailed them and they won’t give you any information on when to expect your refund, just that the carrier is delayed. Which I’ve tried to be understanding because mail carriers are struggling right now. But they’re offering no timeline for the refund. This dress was $96 so I’m irritated that I have to sit here and wait so long to get MY money back. Maybe I’ll get a refund tomorrow or maybe I’ll get one in 2 months, who knows! They sure don’t. It’s absolutely ridiculous. I will never shop here again and suggest that you don’t either.
Date of experience: 28 February 2025
Reply from Showpo
Hi Brianna,
Thank you for leaving a review.
We firstly wanted to start off by saying that we are so incredibly sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us and sadly in this instance, we missed the mark.
Kindly check your email, as one of our representatives has reached out to you regarding this matter.
Kindest,
Showpo.
Horrible company. Cheap clothes sold at higher prices.
I paid 20$ to have expedited shipping: it came quickly but the clothing material for one of the dresses was so cheap and I had paid nearly 100$ for it. The other dress was nice but was too big and I wanted to send it back and get a smaller size. It’s very off putting when you have to pay to receive a return label after you’ve already paid for expedited shipping and will then be having to pay to have an exchange sent AND you have have to print out your label- not like you can just send a barcode or something convenient for us having to pay that 15.95- no we have to further inconvenience ourselves and print it out. On top of that a nearly 100 dress feels like it’s from SHEIN. How cheap are you Jane Lu? What a horrible company.
Date of experience: 12 March 2025
Reply from Showpo
Hi Ren,
Thank you for leaving a review.
We would like to express our apologies for the experience you had with us. It is our utmost priority to provide our customers with a superior shopping experience, and we regret that we fell short in this instance.
To ensure clarity, we make a concerted effort to communicate our Return policy extensively across various sections of our website.
We are so sorry to hear the you were unhappy with the quality, this is definitely not up to Showpo Standards.
We want to turn this experience around for you. If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
Poor quality but you must pay to return item
I've bought a dress, on the website items are without tax, so 20€ more on the final Bill but I accepted it and pay it.
Dress received yesterday, my first look was poor quality, color is not the same. I create a request to make a return and i discover i need to pay for return 😲😲
not my fault if the quality and color are 💩, so I loose 15€ with shipping (i knew it) but I also must pay to return it 😡
Date of experience: 25 March 2025
Reply from Showpo
Hi Nolwenn,
Thank you so much for your review
We are so sorry to hear you received a faulty item, this is definitely not up to Showpo Standards.
We want to turn this experience around for you. If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
Please be careful with them
Please be careful with them
1st time ordering a $160 dress. Came here looking like the photos.
Had to get a dressmaker to fix it urgently as it was for a wedding that happened that weekend.
Had to pay her $160 as she was $40 an hour. And still couldn't wear it as it kept on breaking... So got a dress at the OP shop. They will only give me %50 credit back 🤬
Date of experience: 13 March 2025
Reply from Showpo
Hi Yolandi,
Thank you for taking the time to provide your feedback.
We are sorry to hear that you are not satisfied with the item you received, and we fully understand the disappointment this situation may have caused.
It has come to our attention that Senior Management has contacted you regarding this matter.
If you have any additional inquiries, please feel free to contact us at your convenience.
Kindest,
Showpo.
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