I would definitely use TestnGo services again. I was able to place the order for COVID Lateral Flow Tests with no problem. I needed to contact them regarding my order & they replied promptly & poli... See more
Company replied
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On the website before you buy it states in the FAQ “our lab operates 24 hours a day, 7 days a week and 365 days a year” but when you do the test it tells you “any results received at our lab after... See more
Company replied
The lateral flow test kits arrived quickly. Surprised to see kits individually wrapped but that’s a definite plus point. Makes it far easier to take a kit with you when going away.
Company replied
I ordered a 25 multipack and got 25 single packs this seems an awful waste of packaging given you also get 25 sets of instructions.otherwise delivery was on time and the products were well in date.the... See more
Company replied
Company details
Written by the company
Quick, Easy & Convenient COVID-19 PCR Testing for Stress Free Travels
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- 03301334454
- info@testngo.co.uk
- testngo.co.uk
I did not receive my test
I did not receive my test, Royal Mail informed me that they had returned it back to sender.
24 October 2022
Reply from TestnGo Services
Good afternoon
Thank you for taking the time to leave a review. I am sorry to learn that the test kits did not reach you.
Upon checking, the feedback given by Royal Mail is that the shipping address is incorrect.
Your shipping label is automatically generated using the shipping address that you have manually entered at the point of purchase meaning that if the address is misspelled or incomplete, this will appear as such on the shipping label. When an address provided to us is incomplete or incorrect, Royal Mail are unable to identify the delivery address and will return the package to us. As the test kits themselves are classed as healthcare products, we are forced to destroy the package on arrival to prevent resale and therefore the test kits cannot be re-dispatched.
If you would like to discuss this further, please do not hesitate to reach out to us at information@testngo.co.uk
Kind regards
Testngo
Very good product and quick to arrive…
Very good product and quick to arrive but paid to have a 24hr delivery and arrived in 48hr. Probably the post office fault and not the supplier though.
26 October 2022
Reply from TestnGo Services
Good afternoon,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Change your bloody postal service still…
Change your bloody postal service still according to track and trace its in Chelmsford from Romford last Wednesday 48 h delivery. A tad late like another I had 24 hr delivery with another outlet post office had on the 26th still not here so unless you change delivery service ASAP I won't be buying further products and will blog this and suggest they don't pay for delivery services as they won't arrive the te passed is such I'm am covid free and no longer need your product as it was over a week ago and still in Romford very bad experience good day who do I claim my postal charges back from or do I have to return your damn late product to get a full refund
22 October 2022
Reply from TestnGo Services
Good afternoon
Thank you for taking the time to leave your feedback. I am sorry to learn of the delay with your order.
In order to ensure our costs, remain low for our customers we rely heavily on the main courier network providers and in this case Royal Mail. We are working to add additional delivery options to our service for the future. In the meantime, we ensure all information regarding the Royal Mail strikes is available on our website, to encourage our customers to place their orders ahead of the strikes to avoid delays as the network resumes.
I can see that you have been in touch with us via email and that your order has now arrived. If you would like any further information, please do not hesitate to reach out to us.
Kind regards
Testngo
Arrived on time and was straightforward…
Arrived on time and was straightforward and easy to use.
30 October 2022
Reply from TestnGo Services
Good afternoon,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Easy to order came very quickly.
28 October 2022
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
The test kit arrived promptly and in…
The test kit arrived promptly and in good condition.
24 October 2022
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
COVID-19 Lateral Flow Tests
I would definitely use TestnGo services again. I was able to place the order for COVID Lateral Flow Tests with no problem. I needed to contact them regarding my order & they replied promptly & politely. Allaying my fears that I had ordered the wrong item.
My order took a little longer to arrive than it should have due to Royal Mail Strike Action.
22 October 2022
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
Delivered promptly
29 October 2022
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
Very easy & efficient
Very easy & efficient. Cheaper than buying from instore chemists
30 October 2022
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
Video testing linked really well
Video testing linked really well , zoom worked well, however completing the photo evidence took ages, another firm we used made the process easier
29 October 2022
Reply from TestnGo Services
Good afternoon,
We would like to thank you for your feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
I was impressed with how easy it was to…
I was impressed with how easy it was to order the Covid Test Kits from the description on the website, placing the order and the fact that the were delivered the next day.
If and when I need further kits then I will definitely go right back to this company. Five star service all the way. Thank you..
15 October 2022
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
Good value and service
17 October 2022
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
very helpful by sending the test kits…
very helpful by sending the test kits with in the time
28 October 2022
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
What was needed.
Delivered in good time. Individual packs and exactly what was needed.
29 October 2022
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
Terrible CS
Ordered the tests and paid for Tracked 24, after 48 hours they arrived empty. Likely to be royal mail rather than the company. I contacted the company to let them know and asked for a refund as I have had to buy more tests. The CSA ignored me three times when I said I didn't want or need more tests and kept saying he will resend tests out. Very much would not recommend this company!
29 October 2022
Unprompted review
Reply from TestnGo Services
Good afternoon
Thank you for taking the time to leave a review and for providing the information requested. I am sorry to learn of your experience with the service.
Your review has been highlighted to our management team to conduct further investigation into your delivery. If you would like to check your inbox, a member of the customer service team has contacted you directly to address this and offer our resolution.
Kind regards
Testngo
I found these tests easy to use.
I found these tests easy to use. Also found the instructions es.asy to understand
26 October 2022
Reply from TestnGo Services
Hey, thanks for the ⭐⭐⭐⭐⭐
We appreciate the time you have taken to give us this review and always looking at ways to improve.
If you later think of any suggestion, feel free to drop us an email info@testngo.co.uk
Kind Regards
Test n Go
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