Safe&Secure Home Insurance Services Limited Reviews 5,003

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the process of setting up insurance pleasant and straightforward. Many people highlight the excellent customer service, noting that agents are knowledgeable, patient, and take the time to clearly explain everything, ensuring customers understand their coverage. Reviewers are particularly satisfied with the competitive pricing, often finding significantly cheaper quotes than elsewhere, and appreciate the smooth, efficient user experience. Consumers frequently mention the ease of the process, with many noting that their insurance was sorted quickly and without hassle. The ability to save money while securing comprehensive coverage is a recurring theme, with people expressing gratitude for the detailed explanations and personalized advice provided by the team.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team members for being... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Price

Users describe positive interactions with price, consistently reporting satisfaction with the cost of... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the ease and... See more

Based on these reviews

Rated 5 out of 5 stars

Tom G was absolutely fantastic with helping us set up insurance for our new home. He was so friendly, helpful and responsive and was flexible with calling around my work schedule which was a huge hel... See more

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Rated 5 out of 5 stars

Claire Ryalls was absolutely amazing! We were recommended by our mortgage broker and she has been ever so helpful with providing us quotes and setting us up insurance for our new property and getting... See more

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Rated 5 out of 5 stars

We had a really positive experience arranging our landlord insurance. Jas Hayre was extremely helpful, patient and professional throughout the process. He took the time to explain everything clearly a... See more

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Rated 5 out of 5 stars

Nathan from Safe and Secure was a huge help just before I bought my house, when I needed insurance sorted in a very short time. He called me the next day, found an insurance option while we were on th... See more

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Rated 5 out of 5 stars

Thank you Tom G for sorting my Mum's home insurance. Quick response to an email and managed to get home insurance significantly cheaper than her current broker without compromising on the cover. He ex... See more

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Rated 5 out of 5 stars

Nathan supported me through the process to set up Safe&Secure Home Insurance. Explained everything very clearly, wasn't at all pushy, allowed me to make my own decsions around the right insurance for... See more

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Rated 5 out of 5 stars

I am giving Sam my advisor 5 star rating because she was so professional and knowledgeable about sorting my landlord insurance. If I emailed her , she would promptly respond and ask for a date/time th... See more

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Rated 5 out of 5 stars

I spoke to Claire today who was polite, friendly, and very professional. She knew what she was talking about and was able to save me money from my previous building insurance quote. She went over all... See more

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Rated 5 out of 5 stars

My House Insurance renewal was due, but my previous insurers were not insuring in my Area any more. Safe and Insure got in touch and I spoke to Haley G who found a new policy straight away for me. She... See more

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Rated 5 out of 5 stars

Thank you Tom G for getting me good insurance quote really makes a change for something cheaper but still as good Tom was very polite and courteous and explained everything if I didn’t understand was... See more

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Rated 5 out of 5 stars

Hayley Gadsby was such a pleasant person to speak with and had done her "homework" on my annual policy renewal before speaking to me and easily communicated to me all I needed to know with my possibl... See more

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Rated 5 out of 5 stars

I spoke with Tom who was polite, friendly, and very professional. He knew his stuff and was able to save me almost £500 from my previous building insurance plan he went over all the salient points to... See more

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Rated 5 out of 5 stars

Your support and clarity made process smooth and-free." "We appreciate your dedication helping find the best coverage options." you for your attention to detail and prompt assistance." expertise... See more

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Rated 5 out of 5 stars

Sam explained all the different levels of cover and wasn't pushy. Sam let us decide overnight which cover we were happy to go with. We were very satisfied with the cost. Would definitely recommend thi... See more

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Rated 5 out of 5 stars

I dealt with Tom Griffin from Safe and Secure today. He was absolutely fantastic and talked me through everything. He saved me a huge amount of money on a building insurance quote. I am very happy wit... See more

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Rated 5 out of 5 stars

Incredibly clear and concise process, my home insurance was sorted and off my to do list well within 30 minutes, and I am a very chatty person. There were no fiddley forms, websites, or complex links... See more

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Rated 5 out of 5 stars

First time ever applying for home insurance, we had the pleasure of speaking to Jas Hayre. He was extremely kind and informative. Explaining procedures and processes and he found us a perfect provider... See more

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Rated 5 out of 5 stars

We spoke with Hayley G today, who very kindly assisted us with arranging our home insurance. Hayley G was very helpful and extremely knowledgeable. We are extremely grateful and will be renewing our h... See more

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Rated 5 out of 5 stars

Sam rang and sorted our insurance out efficiently, she provided good advice, service and care for our new home. I would recommend Sam and Safe and Secure. They were recommended to us by our broker who... See more

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Rated 5 out of 5 stars

Speedy response to a renewal of Buildings Insurance. Answered my queries in a professional manner.Gave a competitive quote immediately . Felt in safe and secure hands and would be happy to recommend... See more

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Rated 5 out of 5 stars

Hayley Gadsby was a pleasure to speak to, very professional, courteous and didn’t leave a stone unturned. Very impressed and I signed for the deal she found me immediately whilst out on a walk 🙂... See more

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Rated 5 out of 5 stars

Having used Safe and secure before, I know the level of customer service they offer, they are not pushy and always friendly and give you the best quotes for what you need. Sam has been brilliant ove... See more

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Rated 5 out of 5 stars

Tom Griffin provided a fantastic service. He was really patient and found us a very good policy which was much cheaper than anything I found searching via the web. He explained the different parts o... See more

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Rated 5 out of 5 stars

Excellent service from Jason at Safe&Secure contacted be when they noticed my home insurance was increasing from £1200 to £2000. With one short phone call, they found me a better deal that the origi... See more

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Rated 5 out of 5 stars

We recently obtained our new house insurance from safe@secure, Tom G dealt with us in a professional manner, everything was explained really easy to us and nothing was a problem, I would recommend th... See more

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Rated 5 out of 5 stars

Jason is really very helpful. I will recommend him to friends without a second thought. He organised a very good alternative to my existing insurers, at half the price of their next years policy!

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Rated 5 out of 5 stars

I've been working with Jas, a senior insurance advisor to help secure insurance for my first home. He made everything really clear and easy for me, a very professional service I would highly recommend... See more

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Rated 5 out of 5 stars

Hayley G showed great patience because she had difficulty contacting me as I was abroad. She went through all the details of my house insurance and offered a new insurance company at a more competitiv... See more

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Rated 5 out of 5 stars

Tom Griffin was extremely helpful and wanted the best & cheapest home insurance policy for buildings & contents for me He was very professional and very knowledgeable I will definitely be using them... See more

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Rated 5 out of 5 stars

I recently exchanged on a property and the solicitor advised me to get House insurance immediately. I felt more comfortable talking to an insurance adviser so called email Safe and secure and h... See more

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Rated 5 out of 5 stars

Claire was so helpful and made me feel less embarrassed about asking “silly” questions! Thank you so much for finding us a great insurance policy

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Rated 5 out of 5 stars

Third property insured via safe and secure. Was guided through the policy with a no rushed service , competitive rates but most importantly the right cover. Big thank you to Jas again.

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Rated 5 out of 5 stars

House Insurance without the hassle! Thanks to Hayley Gadsby the whole process of getting new house insurance was without problems or aggravation normally associated with such an event. Coupled with... See more

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Rated 5 out of 5 stars

Excellent service, Claire sorted out home insurance with minimum fuss and explained everything in great detail. A refreshing change to get this level of service. Thank you

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Rated 5 out of 5 stars

Claire was so brilliant. She took the time to search for a cheaper quote for my home insurance which saved me lots of pounds. Just talking to her made me feel relaxed and comfortable. I wish we had mo... See more

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Rated 5 out of 5 stars

Jason Stevenson handled our policy renewals with quick, efficient, professionalism. We were more than happy with how our renewals were dealt with and would like to thank Jason very much.

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Rated 5 out of 5 stars

Really efficient company. I spoke with Jason today to help my Mum renew her home insurance. He explained everything brilliantly and my Mum was extremely happy with the price and feels relieved it was... See more

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Rated 5 out of 5 stars

Very reassuring service. Everything explained to me in great detail by Tom. Very satisfied with the quote he gave me and therefore continued my house insurance policy with him for another year. A ver... See more

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Rated 5 out of 5 stars

Fantastic customer service from Jas. Friendly, informative and we now feel we are very well covered in our new home for an excellent price. Thank you.

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Rated 5 out of 5 stars

I honestly can’t recommend Jas highly enough. From start to finish, the service has been absolutely exceptional. Jas is always incredibly helpful, professional, and efficient – nothing is ever too... See more

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Rated 5 out of 5 stars

Renewed today with the help of Hayley G who was incredibly helpful, delivered great customer service and got us sorted on our new policy extremely efficiently. Thank you!

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Rated 5 out of 5 stars

Spoke to a wonderful.lady today sam .sam told me that the insurance policy i had at the moment was very high in price .sam gave me options to choose from both of which were extremely more cheaper tha... See more

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Rated 5 out of 5 stars

Great service as always from Sam been using safe and secure insurance for years both personally and through my business for landlords Thanks Again

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Rated 5 out of 5 stars

A brilliant service provided by Tom Griffin. Not only was he courteous, efficient and friendly, but he also saved me lots of money on my home insurance. A million thanks Tom.

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Rated 5 out of 5 stars

Jas absolutely amazing guy easy to talk to very simple set up and has been used before by my family members highly recommend these guys if you want a peace of mind

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Rated 5 out of 5 stars

Tom G was a great for sorting my home insurance at an amazing price! Made the whole process simple and easy. Definitely recommend!

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Rated 5 out of 5 stars

Hayley G called to check on my insurance renewal and walked me through some cheaper options and had me switched over in less that 10mins - very helpful

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Rated 5 out of 5 stars

I'd like to thank HayleyG for all her efforts and advice in regards to our renewal. Polite, friendly and knowledgeable which made it all very easy. Thanks again.

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Rated 5 out of 5 stars

Nathan made it easy to set up our home insurance and explained everything in full detail. He checked various plans to see which on suited our family the most.

Company replied


Company details

  1. Home Insurance Agency
  2. Insurance Broker
  3. Landlord Insurance Company
  4. Renter's Insurance Agency

Written by the company

Safe&Secure are a Multi Award winning Home Insurance broker based in Derby. We provide a Fully Advised service for those customers that want a personal and professional touch in helping to arrange their Home Insurance. Safe&Secure provide a First-Class service with 32 insurance products to choose from which include household names such as Allianz, AXA, Ageas, Covea, Royal Sun Alliance and many more.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Fantastic customer service

Nathan Ball made this entire experience extremely easy and stress free, which was greatly appreciated during the home buying experience! He was super proactive with checking in on progress throughout, and helped me get everything sorted right on time for the move. Greatly appreciated the excellent service I received.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Nathan was fantastic- he was…

Nathan was fantastic- he was knowledgable and able to answer all of my questions and he thoroughly explained everything. His responses were timely and efficient. Great service- would absolutely recommend.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding prompt response

I emailed haley G on Saturday and I got a call first thing on Monday with regards to my home insurance. She was precise and thorough. Really happy with the service received and so happy I reached out.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Fantastic service saved over £200 on last year's price,so quick and easy for the renewal.Tom G was very helpful, professional and very polite,great asset to the company, well done Tom. Would highly recommend this company.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Your Safe&Secure with Steph!

Specifically the representative Steph was what made our experience great. She was so helpful and lovely. We felt that she went above and beyond to clarify things and communicated quickly and clearly. She was also personable and warm which made us feel that she was trustworthy. We would like to thank Steph for all of her support in helping us find the correct home insurance for us. Lisa & Benn

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Landlord insurance

Extremely professional and informative it was a pleasure to talk to Sam she was very clear and helpful in explaining the type of cover that we needed thanks

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Sam was really helpful. She explained all the process kindly and was patient. She was easy to talk to. She explained all the policy matters really correctly and made us understand what we need. What we don’t need. She took our situation in an account there was no such moment where we thought that she’s just giving us policies after policies. She was very open which policy will be the right fit for us and which if you want to take it we can take it. There was no pressure. It felt like that somebody is taking our interest in an account. is taking our interest in an account rather than selling a policy. Overall, our experience was amazing with her.

20 March 2026
Unprompted review

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