Business Choice Direct Insurance Services Reviews 1,893

I purchased a new van and swapped my insurance over but unfortunately after getting my new vehicle I had many issues with it and have had to return it. BCD we're excellent in changing my policy... See more

Today i received a call from Aidan Davies, Senior Fleet Broker. He has been amazing. Easy to understand, answered all questions. Came back to me within hours with a quotation. Now in the process of fi... See more

Brilliant service with a customer first approach. Truly appreciate all the interactions at every singe touch point. What’s app chat service is a great way to get the issues sorted and it helps on... See more

Been with this company last couple of years for courier insurance. Evandro was great sorting out my renewal this year. By far the easiest people to deal with compared to other companies. Documents sen... See more

First class customer service by Max I have switched my broker this year for my hire and awards and goods in transit insurance to BCD and Max got me the best quote even better than I was hopin... See more

Abi at the cancellation team was very helpful, polite and kindly explained everything well. She was efficient with the process. It was great to insure the van with business choice direct. Unfortunatel... See more

Had a slight issue with my breakdown/recovery. So came straight to BCD as they supplied the policy. They could not have been more helpful in resolving the situation, no excuses etc, just resolved the... See more

I have been a customer with BCD for a good few years, always found them helpful, polite, and professional. Any issues (of which there very few) have always been swiftly dealt with, and when the time c... See more

Dalian macmillan should be promoted to a manager, really professional. The other staff are only interested in making money and are very selective in who they are rude to and treat with different st... See more

Abi was extremely professional and willing to help. She made the whole process smooth and fast, which is different from my other older experiences with BCD. So, definitely, it is important with who yo... See more

Dont like auto chat and takes a long time to speak to a human Once through Mia was friendly znd proffesional and sorted out my new insurance very quickly. Staff at BCD are always very good and to... See more

Took out car insurance through Business Choice Direct in July 2024. I had been off the road for 5 years and was being quoted up to my eyeballs on comparison websites, we’re talking £8,000 - £1... See more

I needed to change my Car Insurance to include Hire and Reward. I spoke to Max and he was absolutely amazing from the start. He made the whole process so easy and smooth. I cannot recommend them highl... See more

Absolutely excellent company to deal with ,,, I need hire and reward etc etc honest to god the chap made it so easy one phone call , all sorted instantly ! I got a great discount for paying the whole... See more

I was contemplating not renewing my policy, I have been with Business Choice Direct for nearly a year. I spoke to several people working with the company, unfortunately I had no interest in... See more

TOTALLY IMPERSONAL AND FRUSTRATING. TIME CONSUMING AND BASICALLY I AM DOING THE ADMIN AND THEN SUFFERING AN ADMIN CHARGE. BRING BACK THE GOOD OLD DAYS WHEN YOU MAKE A PHONE CALL TALK TO A TRAINED PERS... See more

I have been dealing with Aidan, and now have Fleet insurance in place. He has made the process so easy, explained things clearly, answered any questions i had and contacted back when he said he would.... See more

Where to start with this amazing company B.C.D. Dealt with a lad called Sam who went above and beyond to sort out my insurance for me and there customer service is threw the roof which I thrive on. I... See more

Was transferred through to Danny to help with me and issue that needed a speedy solution. He was an absolute gentleman, friendly and professional. My issue was resolved in no time at all, fantastic se... See more

Highly recommend them. Always professional and helpful. I have spoken to few people when I needed help never disappointed me. Thank you everyone at business choice direct insurance.

Terrible experience, I bought a policy everything was smooth, but when I tried to take help from the support regarding the documentation, the customer support me was very rude. She wasn’t making sense... See more

They don’t leave you on hold. They speak to you with an understanding I prefer the WhatsApp messaging as anytime of the day theirs always someone to hand to help. They’re knowledgeable and tell you ex... See more

Staff that I dealt with were all very helpful. My enquiry, in this instance was a change of address and a set of renewal quotations. My only reason for not marking at the top level was the amount of t... See more

I had Been with business choice direct for 10 years . I changed my self employment to a ltd company I was told that my insurance wouldn't swap the policy to my ltd comoany name and was told that the n... See more

As an insurance broker and partner of CX and AnyVan, my experience has been extremely disappointing. I paid over £250 as an initial deposit in December 2025, followed by monthly p... See more

Abi was extremely helpful and professional today. She explained everything clearly and made the whole process simple and stress-free. I really appreciate her support and excellent customer service. Th... See more

2nd year with bcd been nothing but helpful, all staff are very clear when communicating. Cheapest quote i can get for business insurance anywhere.

**5-Star Review for Motor Sales Broker** I recently had the pleasure of working with Anton Flood from Business Choice Direct, and I couldn't be happier with the experience. From start t... See more

Honestly you'll find it hard to find a more professional and genuine insurance company, staff are really helpful. Great service and experience all round Thank you for your help and support

I've been with these guys a few years now and they've always been fantastic at what they do. I recently purchased a new vehicle and needed to swap my insurance. They have gone above and beyond to hel... See more

A big thank you to Annemie Bossert for helping me out with my renewal fantastic customer service and a what gem she is ! If I could give more than 5 stars I definitely would

Best insurer I've been with. Competitive price on my van, competent customer service and the WhatsApp chat is brilliant for any issues/changes that need to be made without sitting on hold.

Very straight forward with these lot. Any questions ive had they always replied instantly and got me the best deals. Will defiantly be using them going forward.

Very understanding of my current illness. And came to a great solution to enable me to cancel my insurance I will be going back to these guys when I'm back at work 👍👌

It makes life easier chatting on whatsapp and the response is very proffessional. One the best business insurance. Thank you Danny for your brilliant service

BCD make insurance hassle-free for sure, plus there are actual people easily accessible to talk to for help. On renewal of my insurance, everyone I spoke to was very warm and helpful particularly Lian... See more

I have been using Business Choice Direct for several years now and have always been satisfied with their service. On my most recent renewal, Jacob Livingston stood out for his excellent sup... See more

This was my 1st time dealing with Charlotte and all i can say is WOW!! It's very rare to find the efficiency and customer service i received from Charlotte. What an absolute gem! Thanks for the great... See more

These guys really go above and beyond for their customers there is no other insurance company like these. prices are low and their customer service is beyond expectations

I've been using Business Choice Direct for 6 years now and I'm very satisfied, they're always prompt in their responses and helpful.

Great service received from Kiele. Addressed my issues quickly and dealt with my frustration excellently. Credit and asset to the company.

My experience with Business Choice Direct has been genuinely outstanding. The team is professional, knowledgeable, and very easy to communicate with. They took the time to understand my busines... See more

Lianne Yates made it so nice and easy to get through the cancellation process. Answered all my questions very clearly. Really appreciate it!!

Lianne was very very helpful and reassuring as to the next steps in the process. A genuine credit to the company with her knowledge and expertise. Thank you.

Been with this company for about 7 years now, never had any issues and it’s a company that is easy to deal with, specially now that you can do most changes and adjustments to the policy through WhatsA... See more

Very easy to use with WhatsApp. Very quick replies from my first query. Easy instructions. Straight to the proper links for my situation. Problem sorted in minutes. My thanks to abi for guiding me thr... See more

I spoke to a young lady this afternoon i don't think i have ever spoken to somebody that was more helpful than this lady absolutely excellent service

Changing vehicle on my policies using the WhatsApp service was hassle free and I was ready with it in-between my daily duties. Nice and friendly team

Answered all my questions. Although I have to pay high insurance fees to be a courier dealing with the brokers is always professional and easy.

I got a quote for a car insurance policy that was tailored to meet my needs, the agent was very helpful and I was very happy with the service I received.