PASS Ltd - Test Equipment Reviews 

3,712
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 460 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive quickly, often ahead of schedule, and products are securely packaged to prevent any damage during transit. People also appreciate the very competitive pricing across the catalog and the helpful, knowledgeable staff who are always available to assist with purchases. Some reviewers were not happy with delivery delays and exceptionally long waiting times when items were unexpectedly out of stock. Consumers noted that tracking updates and communication were sometimes lacking when they tried calling to chase their delayed shipments. A few individuals experienced frustrating issues with missing notices or deliveries left unattended.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals,... See more

Product

People report positive experiences with product, highlighting that items are of high quality, accurate, and... See more

Service

Users describe positive interactions with service, highlighting excellent quality, competitive prices, and... See more

Order

Clients share positive opinions on order, highlighting quick and straightforward online processes combined... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive rates and great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service as usual, purchased Acoustic Imager over weekend and it arrived well packed on Tuesday morning. Best price in UK for this FOTRIC TD2 Kit imager which has already saved a client by high... See more

Company replied

Rated 5 out of 5 stars

I think that the whole process from researching the product, finding suitable accessories, placing the order to delivery was very easy. The PASS website is easy to navigate. Prices are competitive. De... See more

Company replied

Rated 5 out of 5 stars

Ordered lawn edging shears, and they were the best packed item I have received. Strong cardboard, which had then been wrapped in several layers of bubble wrap. Chose 24 hour delivery and arrived promp... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with, first-class, friendly, knowledgeable staff. Delivery was even quicker than stated. I would highly recommend Pass Ltd and shall be returning for future test equipment. I... See more

Company replied


Company details

  1. Electronics Store
  2. Plumber
  3. Tool Store

About PASS Ltd - Test Equipment

Written by the company

Established Since 2001

We have a growing library of over 20,000 products from the world's leading manufacturers for the very best prices, we cater for every type of customer ranging from domestic electricians to large, multi-national firms.

Our expert team will help you to get the perfect items for your application, and our in-house technical support will answer any of your queries about the more technical issues with your equipment.

Stockists of: Thermal Imaging Cameras | Thermal Monoculars | Multifunction Testers | PAT Testers | Flue Gas Analysers | Power Quality Analysers | Pressure & Flow Intruments | High Voltage Testers | Live Line Safety Equipment | Environmental Testers | Metrology Equipment | Tools and much more.

We also have trade counters at our branches in Teesside, Leeds, Glasgow, Belfast, and London.

PASS Ltd - Experts in Test Equipment

Written by the company

Our Experts are Here to Help
Our team of experts will help you to choose the right items for your application, at a great price.
Free Delivery On Orders Over £249
Spend over £249 and get free next day delivery to most mainland UK addresses.
60 Day Returns
We're confident you'll be happy with our test equipment, if not, you have 60 days to return it.
Visit a Trade Counter
Branches in Teesside, Leeds, Glasgow, Belfast, and London.

Free UK Delivery & 60 Day Returns

Get it Next Working Day

We offer free next working day delivery on all orders over £249 (ex VAT) that are in stock. Also, you can rest assured with our 60 day returns policy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(3,712)

458 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Do not rely on the website info, call the sales team

It was implied that the item had a calibration certificate, which on receipt it didn't thus had to be returned. Secondly the website said it had stock then delivery was expected to be 2 months and was then delivered in about 3 weeks.

12 May 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Linda

Thanks for your review.

I can see that this was your first order with ourselves and you may not be aware of how our website works. If an item is in stock, this is clearly indicated by a green "In Stock" banner near the pricing. On the product which you purchased, it is showing "typically 1-2 weeks" when you go into the options section.

In regards to the calibration certificate, if products are supplied with these from the manufacturer, then our website will indicate this. The manufacturers datasheet was also available for review on our website and this shows what the product is supplied with.

Hopefully this information helps should you choose to purchase from us again, however, as you've mentioned, our Sales Team are always available for a chat for anything you may be uncertain about.

Kind regards

Joanne

Rated 5 out of 5 stars

very good well priced

very good well priced

12 May 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Good Morning Michael,

Thank you for taking the time to leave us a brilliant five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

I bought a sack barrow quality was…

I bought a sack barrow quality was great , delivery could have been quicker.
But all excellent at the end . Chris

11 May 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Good Morning Christopher,

Thank you for taking the time to leave us a excellent five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

A quick service with good delivery co

A quick service with good delivery co. and the reconditioned meter looks like new ,all round a good deal, would highly recomend.

6 May 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi George

Thank you for taking the time to leave us a superb five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Inspection Camera

Great turn around from order to delivery, same as last review.

40m inspection camera with meterage info, spot on.

Pricing is exactly where I thought it would be, will buy again as need arises.

7 May 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Lee

Thank you for taking the time to leave us a fantastic five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Great service and delivery

So the ordering process was clear.
I was kept informed of the progress regularly.
The office staff returned a call to answer my query.
The test meter was delivered safely and well packed. Overall my experience overall was very good.

7 May 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hello Mr Andrew

Thank you for taking the time to leave us a brilliant five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Competitive prices

Competitive prices
Good quality products
Excellent customer service

30 April 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Waheed

Thank you for taking the time to leave us an excellent five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Donalis

Thank you for taking the time to leave us a fab five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

As always excellent quality

As always excellent quality, Value & service.
In house collection and delivery makes it a breeze.
Many thanks PASS.

5 May 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Ian

Thank you for taking the time to leave us an amazing five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Good price

Good price, smooth transaction

5 May 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Paul

Thank you for taking the time to leave us a fab five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Great company

Great company, keep you updated with any stock issues or delays and have great knowledge about products.

28 April 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Saner

Thank you for taking the time to leave us an awesome five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Very quick service and delivery

Very quick service and delivery

5 May 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Danny

Thank you for taking the time to leave us a brilliant five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Always a great experience when I shop…

Always a great experience when I shop at Pass Ltd (tester.co.uk). Not a lot to say really, I placed my order, paid and my order arrived the very next day. You can't say fairer than that.

24 April 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Brian

Thank you for taking the time to leave us an excellent five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 1 out of 5 stars

Quick to take money and ship after 3 weeks

Took forever to send me my goods. If the item was to be sent directly from the manufacturer why not explain this prior to taking my money? Waited over 3 weeks to receive something you claimed to be in stock.

Far from professional!

27 April 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Haroon

Thank you for taking the time to leave us a review.

I've taken a look at your order which was for a Rothenberger product and was placed on the 16th of April.

This part would not have been showing in stock on our website as it's something we order in when requested. For your reference, when something is in stock our website will show a green "in stock" banner near the pricing. If that is not there, it's either on back order or as in this instance, something we would order in for you.

The part then arrived to us from the manufacturer on the 27th of April (7 working days) and was shipped out to yourself that day from ourselves, not the manufacturer.

Our apologies that you feel the service provided was far from professional. We are always available to speak with by phone or email where assistance is required.

Kind regards

Joanne

Rated 5 out of 5 stars

Excellent Service

Easy to order on line, delivered quickly. A pleasure to deal with

21 April 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Good morning,

Thank you for taking the time to leave a fab five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient, fast delivery.

29 April 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Andrew

Thank you for taking the time to leave an amazing five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Fast delivery

Fast delivery

29 April 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Sukhvinder

Thank you for taking the time to leave an awesome five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Review

The staff are always very helpful and honest.
Good to actually speak to a member of staff rather then a 'chat' online.
Great service.

17 June 2025
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi Andrew

Thank you for taking the time to leave a fantastic five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

good content easy to follow

good content easy to follow

21 April 2026
PASS Ltd - Test Equipment logo

Reply from PASS Ltd - Test Equipment

Hi SC

Thank you for taking the time to leave a brilliant five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

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