PASS Ltd Reviews 3,568

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and efficient delivery. Many highlight the ease of the purchasing process, the quality of the products received, and the helpfulness of the team. People frequently mention receiving their orders quickly and well-packaged, often with additional gifts. However, some customers also noted issues with delivery, including items being dropped off at incorrect locations or experiencing delays beyond the promised timeframe. A few reviewers were dissatisfied with receiving faulty products or encountering difficulties with returns and refunds, particularly when tools were needed urgently for work.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Product

Reviewers highlight positive aspects of product quality and selection. Customers are generally pleased with... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, speed, and... See more

Order

Users describe positive interactions with order. Many customers praise the easy and straightforward ordering... See more

Price

Consumers find price to be positive. Many reviewers highlight competitive and reasonable pricing, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Very simple purchase and fast delivery once i`d filled the " dual usage " form in and returned it. It was bought to check the insulation on a new build property i`ve just moved into that we suspect... See more

Company replied

Rated 5 out of 5 stars

PASS Ltd have such a helpful team who have helped us with advice, training and supplying our PAT tester equipment. PASS also recalibrate our PAT tester each year. They provide Excellent customer servi... See more

Company replied

Rated 5 out of 5 stars

Whenever we need replacement test leads, Pass ltd is our go to place. Easy to use website, great prices, items quickly received and well but not excessively packaged. Communication and paperwork is... See more

Company replied

Rated 5 out of 5 stars

I bought the professional Klauke tool "EKSD50ML Wire/Cable Stripper Tool". Excellent service, fast delivery, and quick responses to inquiries (I asked for an invoice). I even received a small gift. Be... See more

Company replied


Company details

  1. Electronics Store
  2. Plumber
  3. Tool Store

About PASS Ltd

Written by the company

Established Since 2001

We have a growing library of over 20,000 products from the world's leading manufacturers for the very best prices, we cater for every type of customer ranging from domestic electricians to large, multi-national firms.

Our expert team will help you to get the perfect items for your application, and our in-house technical support will answer any of your queries about the more technical issues with your equipment.

Stockists of: Thermal Imaging Cameras | Thermal Monoculars | Multifunction Testers | PAT Testers | Flue Gas Analysers | Power Quality Analysers | Pressure & Flow Intruments | High Voltage Testers | Live Line Safety Equipment | Environmental Testers | Metrology Equipment | Tools and much more.

We also have trade counters at our branches in Teesside, Leeds, Glasgow, Belfast, and London.

PASS Ltd - Experts in Test Equipment

Written by the company

Our Experts are Here to Help
Our team of experts will help you to choose the right items for your application, at a great price.
Free Delivery On Orders Over £249
Spend over £249 and get free next day delivery to most mainland UK addresses.
60 Day Returns
We're confident you'll be happy with our test equipment, if not, you have 60 days to return it.
Visit a Trade Counter
Branches in Teesside, Leeds, Glasgow, Belfast, and London.

Free UK Delivery & 60 Day Returns

Get it Next Working Day

We offer free next working day delivery on all orders over £249 (ex VAT) that are in stock. Also, you can rest assured with our 60 day returns policy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quick delivery with excellent…

Great quick delivery with excellent comms

7 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Emma,

Thank you for taking the time to leave us an great five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Never use anyone else for all my PAT…

Never use anyone else for all my PAT Testing supplies

15 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Ian.

Thank you for taking the time to leave us an super five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

40m Inspection Camera

I ordered two 40m inspection camera units last week. standard delivery (3 days) and both units were delivered the following day, well packaged and with no issues.
Price was exactly where I thought it should be for what I was looking to purchase.

15 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Lee.

Thank you for taking the time to leave us an amazing five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Excellent price for the 2 parts…

Excellent price for the 2 parts ordered. As one was ex-stock and one was not, they kept me up to date every 3 days and then still managed to get both parts to me earlier than originally forecast. A very good experience on how customer service should be done.

13 April 2026
PASS Ltd logo

Reply from PASS Ltd

Good Morning.

Thank you for taking the time to leave us an great five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Fluke T5/T6 Replacement Test Leads

Item was slightly cheaper than elsewhere. I opted for the basic delivery and was delivered next day anyway by DPD.

10 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Nigel.

Thank you for taking the time to leave us an super five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars
PASS Ltd logo

Reply from PASS Ltd

Hi Darren

Thank you for taking the time to leave us an awesome five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Great service

Great service. Excellent communication.

9 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Michael

Thank you for taking the time to leave us a fantastic five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 4 out of 5 stars

a bit late on delivery but on…

a bit late on delivery but on contacting you i was
very impressed with the result

9 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Mr Tinker

Thank you for taking the time to leave us a fab four star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Great service

Great service, fast delivery.
Will definately use again.

29 May 2025
PASS Ltd logo

Reply from PASS Ltd

Good morning

Thank you for taking the time to leave us a brilliant five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars
PASS Ltd logo

Reply from PASS Ltd

Hi Gordon

Thank you for taking the time to leave us an awesome five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Excellent service

7 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Chris

Thank you for taking the time to leave us an excellent five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 3 out of 5 stars

Only and I mean the only reason was…

Only and I mean the only reason was that I had to wait for the stock to come in before it could be dispatched, this wasn’t conveyed to me when ordering, however I was emailed to this effect after and as specified in the email I was updated every 3 days until it was dispatched. I’ve now received my order. If the website had specified it was out of stock with an “email me when in stock” prompt I’d of ordered then otherwise the who process was fine and great communication.

1 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Ray

Thank you for taking the time to leave us an honest three star review! It really is appreciated and we're glad to chose to proceed with your order with us despite it being out of stock at the time.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!

Order my new Megger X1 over the easter bank holiday weekend, it arrived before midday on the Wednesday, first used it on the Friday, one of the grabber clips broke, I emailed the customer service and they had a replacement clip sent out which arrived the following morning! Cant beat that for a service. My only critique would be when going through the ordering process there was a £35 optional extra for a calibration certificate, firstly when spending £1600 that should be in the pack as standard, anyway, I didnt opt for it but when I opened it up the was a calibration certificate from Megger anyway so would have spend £35 for nothing. Thanks for a great service 👍🏻

7 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Chris

Thank you for taking the time to leave us an amazing five star review! It really is appreciated.

Reference the calibration certificate, the £35 gets you a certificate dated when you purchased it and in your company name, some companies require this rather than the manufacturer produced once which is from the date it was manufactured.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Good Temperature Gauge

I have made a Hot Water Solar Panel which sits on my bathroom roof an it works when the Sun is shining but I did not know what the actual temperature was coming into the Solar collector cylinder which then transfers to our domestic hot water cylinder but if its only 12degrees hot that is gas I do not have to pay for so I need to log the incoming temperature

7 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Anthony

Thank you for taking the time to leave us a fab five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 4 out of 5 stars

Only one small problem with the…

Only one small problem with the shopping experience. this was the late delivery of my purchase.

7 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Mr Wainwright

Thank you for taking the time to leave us a great four star review! It really is appreciated.

Our apologies for the delay with your delivery, occasionally parcels do miss making it to the sorting hub in time, which was the case with your delivery. This is outside of our control.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

UNI-T Multimeter - Smooth and Efficient Service

Bought UNI-T multimeter. Easy order processes, dispatched promptly and communication on progress throughout. Price was also competitive.

7 April 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Mark

Thank you for taking the time to leave us an awesome five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Quick delivery and being able to get…

Quick delivery and being able to get the old style numeric dial meters not digital screen meters.

30 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi John

Thank you for taking the time to leave us a fantastic five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Excellent customer service

Kept me updated with regular emails. Sent the item as soon as they could, only delay caused by the manufacturer. happy to recommend this company.

31 March 2026
PASS Ltd logo

Reply from PASS Ltd

Good morning,

Thank you for taking the time to leave us a brilliant five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 4 out of 5 stars

good value

as we dont use these tags very often , the price was good.

19 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Judith

Thank you for taking the time to leave us a fab four star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

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