The 2026 lead up to Roland Garos and Wimbledon on this service is a scam. Paying for an ad-free subscription service only to be forced to watch endless loops of corporate sponsor commercials is enough... See more
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I have had problems with continuous image pauses from the beginning only on live streaming matches and only on TV (not on tablets or phones). I told you about it but you didn't manage to fix it. I hav... See more
Having been charged £99.99 for a subscription to Tennis TV I've been unable to use the app. They say I have to subscribe to Premium! Can I add that I have already posted a review on Trust Pilot tha... See more
I used to enjoy this app but the last month has been hopeless, being unable to watch matches on phone or TV. Absolutely the worst, actually non existent, customer service. Not the courtesy of a re... See more
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Company details
Written by the company
Tennis TV – Official ATP Tour Live & On‑Demand Streaming Tennis TV is the official streaming service of the ATP Tour, giving tennis fans worldwide access to live and on‑demand coverage of every ATP Tour tournament, including ATP Masters 1000, ATP 500 and ATP 250 events. Subscribers can watch thousands of live matches and replays throughout the season, with full match replays, highlights, classic matches and exclusive ATP content. Tennis TV offers multiple courts, flexible viewing options and high‑quality streams, so fans never miss the action from their favourite players. Tennis TV is available on web, iOS and Android mobile apps, and on a wide range of connected TV and streaming devices, including Amazon Fire TV, Roku and Samsung Smart TVs, making it easy to watch tennis at home or on the go. Please note: Tennis TV covers ATP Tour events only and does not include Grand Slam tournaments or WTA matches. Fans can create a free account to explore the platform, with paid subscriptions unlocking full live and on‑demand access. Whether you’re following the biggest tournaments or watching matches on your own schedule, Tennis TV is built for tennis fans who want reliable, official ATP coverage all season long.
Contact info
ATP Media, 22-24 Worple Rd, Wimbledon, SW19 4DD, London, United Kingdom
- https://support.tennistv.com/hc
- tennistv.com
1.6
Bad
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
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No Service at all ....
Improvement is a word this Company doesn't know. I had an Issum wirh my account. Could not login any more because i did not have any opportunity to login to my e Mail id. So i almost wrote them like ten Mails. And they were like "login to you Mail account'. And a said...no i cant. Thats my problem. Them tried to cancel my subscribtion. Still today they could not help me. But my money is still going to this Company. So i am not pleased at all.
28 October 2022
Unprompted review
Nothing good say
Nothing good say
Customer service is circle of same questions
Live is only function that works okay
Can't log in on my Roku device or android app with the same credentials I access on Chrome and firestick app
Horrible
19 October 2022
Unprompted review
Product useless since format changed
Product useless since format changed, no customer service to speak of, seems to be a case of take your money, and accept what you get
11 October 2022
Unprompted review
Very problematic video streaming
One of the most problematic streaming video sites I have ever met. Flickering video in TennisTV Android app, discontinued video in TennisTV.com. It occurs on a constant basis during the last 4-5 months. I really wonder why they don't fix it. Esp. because it is the most expensive video tennis streaming sites, comparing e.g. to WTA TV and Eurosport Player.
Unfortunately, I have not found another way to watch ATP Tour tennis ...
8 October 2022
Unprompted review
TENNIS TV APP NOT WORKING AND NOT GETTING FIXED
Been trying to get the app to work since April. Paid premium since April. Customer support keeps asking the same questions over and over. App is not working. Every time the copy paste text they send back, says they are looking into the issue, but nothing changes.
It seems like they don’t even read the emails. Very very frustrating. And , of course, there is no number to call to get it sorted.
Extremely disappointed. Never had to deal with such unprofessional customer support. A waste of time and patience.
22 September 2022
Unprompted review
No App available on smart TV and non existent customer service
I am based in the US and had a very disappointing experience with this TV service. Their App became unavailable and they refuse to reimburse the remaining months of my annual subscription.
Tennis TV is a video streaming service dedicated to ATP tennis tournaments and it is owned by ATP Media Holdings based in UK.
I purchased an annual subscription of this service in October 2021 for my Samsung smart TV. Few months later, the service stopped working on the smart TV and I could only access the service on my smart phone or computer. According to their website, the service interruption was temporary. After many delays, it was announced that the service was going to be restored in April. As of mid May 2022, the App is still not searchable/downloadable on Samsung TV.
I have repeatedly contacted their customer service to ask for a partial reimbursement of the remaining months of my annual subscription. Unfortunately they do not have a phone number and can be only contacted by email at help at tennistv.com . There is no ticketing system and my email got answered by different representatives, so there is really no way to handle the case history or make some progress.
18 May 2022
Unprompted review
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