Taylor Emmet Reviews 

264
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professional and efficient approach of the team. Many appreciate the staff's helpfulness, knowledge, and proactive communication, which made complex processes feel smooth and supported. Reviewers frequently mention prompt responses to queries and timely updates, ensuring they felt well-informed throughout their interactions. However, some customers also noted issues with communication and responsiveness. A few people reported significant delays in receiving updates or responses to their enquiries, sometimes waiting weeks. Others felt the company was not customer-focused, describing experiences where they found the process unhelpful, obstructive, or rude when seeking assistance.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, efficient, and... See more

Service

Users describe positive interactions with service, often highlighting professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the quick, communicative, and helpful... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the promptness and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting pleasant and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Sally Winter at Taylor Emmet highly enough. We were under immense pressure to complete our purchase on incredibly short notice, and Sally handled it brilliantly. Her communicatio... See more

Company replied

Rated 5 out of 5 stars

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when t... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!...Sarah Gaunt and her team...in particular Bronya Blake were absolutely fantastic!!. Bronya was always easy to contact and always responded to queries prom... See more

Company replied

Rated 5 out of 5 stars

Taylor and Emmet, and especially Sarah Gaunt, gave us excellent service. They patiently helped us to negotiate the complexities of buying a house , losing an house and then buying again. They were ext... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Lawyer
  6. Personal Injury Attorney

Written by the company

Taylor Emmet has served people and businesses for more than 150 years and is the largest independent firm in the Sheffield City Region. Built on long-lasting relationships, Taylor Emmet is a trusted firm with a reputation for being approachable, experienced, and able to get the job done. Experts in their field, Taylor Emmet, provide legal services for both businesses and individuals and boast more than 120 legal professionals. The firm has been trusted for generations, which is down to delivering the highest quality legal advice in a timely, honest, and efficient way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(264)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional services

Very professional we were kept informed during the whole process of our purchase.

28 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Really quick and efficient

Really quick and efficient, prompt responses to any questions. Good online system and made everything easy to understand

8 March 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Second time using Taylor Emmet

Service has been reorganised since my previous transaction. Everything is now digitalised and this did prove challenging for an older customer who prefers reading/working with papers and finds the greyscale print universally used challenging to see. However the digitalisation is very efficient and systems are easy to use. Different solicitors working simultaneously on sale and purchase seemed more streamlined and focused actions on key items as they came up. Communications with both were excellent with many same day responses and no longer than 24hrs on emails. Solicitors therefore were accessible and the experience felt very personalised. All of my queries no matter how small were actioned and advice received promptly. Very friendly approachable staff at all levels with 'can do, nothing is too much trouble' attitudes. Would instruct conveyancing again without hesitation.

23 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Susan, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Very professional experience dealt with…

Very professional experience dealt with all my needs very friendly staff and prompt thanks again 🙂

5 March 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon Anthony, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Sale of property

The company as a whole worked in together to make the process easy. Regular updates at each point a pleasure to do business with.

8 March 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Winston, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Philippa and team have been amazing…

Philippa and team have been amazing throughout the entire process , clear communication at all times on next steps , and delivered when they said they would

29 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Rick, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Every aspect of our experience with…

Every aspect of our experience with Taylor and Emmet has been excellent each time we have needed their services a good job done at a reasonable price

16 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Another great experience with the team…

Another great experience with the team at Taylor & Emmet. Good communication throughout, friendly and easy-to-reach staff. Always very helpful and yet again, they did everything in good time. I won't waste time using anyone else.

27 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Paul, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

I have now been given a very reliable…

I have now been given a very reliable member of staff, in Claire Dibb who is 100% efficient and who I relate to very well.

8 March 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

My experience of solicitors in the past…

My experience of solicitors in the past has left a lot to be desired to be honest. I found Bethany Moore at Taylor Emmett completely proficient and yet amiable. Felt that she looked after my interests during a recent property purchase. I wouldn’t use any other solicitors in future.

2 February 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Gaynor, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Claire Dibb completed our property sale…

Claire Dibb completed our property sale yesterday & was very helpful polite & professional throughout the whole process & we will not hesitate to use her services again

12 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Ken, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Knowledgeable, Helpful, Kind, Patient & Tenacious

All told we have been dealing with Ben Brown at Taylor Emmet on & off for the past 5 years when I was originally introduced to him. We always found Ben and his team to be helpful, kind and mostly very tenacious in what was quite a unique & not at all straightforward case. Ben always answered our questions, queries and emails promptly & succinctly and we found him to be kind, polite and patient throughout the years. We would have no hesitation in recommending Ben Brown & his team to anyone with a unique and complex case as we had or otherwise.

8 February 2024
Unprompted review
Rated 1 out of 5 stars

I would have been better off defending…

I would have been better off defending myself and this would have saved me about £7,000 in legal fees in the long run plus not to mention the other expenses that I had to pay along side this as well. I feel like I was totally let down by my Solicitor on all levels in my opinion and that my court case was long and drawn out when it didn't need to me. The applicant's Barrister totally made mince meat out of my Solicitor and I felt like that I didn't even have a voice and when the case had finished I suppose that I had the option to make an official complaint against my Solicitor but the whole situation and the court case took everything I had out of me both mentally and physically I just did not have the energy to take this matter any further and I was just so glad and relieved that this horrendous ordeal was finally over and the nightmare had ended and also I did not want to have to drag everything up again and relive the whole situation over and over again. As a result of my court case and the way that I felt that I was let down by my Solicitor in my opinion I feel like that I have been left traumatized by the whole situation and this has had a detrimental impact on both my mental and physical health which has not helped my PTSD. I can only comment on what happened to me and other people may have had good Solicitors and a more positive experience than I did. Finally if I had the option to rate this firm of Solicitors 0 stars from my own personal experience I would have but that option wasn't available which I think that it should be to enable anyone who is thinking of using this firm of Solicitors in the future to maybe read the other reviews and decide for themselves if to choose this company or not.

5 January 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend, great solicitors.

Professional and efficient service. I used Sheffield South West branch and dealt with Stacey and Elsa. Thank you for making a stressful house move easier 🙂

18 December 2023
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Stacey and Elsa.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

I cannot recommend Hannah Whiting and…

I cannot recommend Hannah Whiting and Team Lomas at Taylor and Emmet enough. The service provided has been above and beyond expectation. This was a very emotional sale and from the outset Hannah's compassion and professionalism has been truly unbelievable. I will continue recommending this company to friends and family without hesitation. Thank you Hannah, you have been unbelievable and I will never forget your kindness.

10 November 2023
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Julie, Hannah and their team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Friendly, patient and professional

Your service was friendly, patient and professional

30 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon Paul, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Recommend this company

Would recommend this company everything that needed to be done was done in a timely manner. Approachable responsive staff. We were glad we chose them no complaints at all.

28 September 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Steph, thank you so much for taking the time to leave a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

I couldn’t have been happier with my…

I couldn’t have been happier with my solicitor Danielle Gleeson. She was knowledgable, professional, always at the end of the phone and understanding of this being our first time moving house. I would recommend Taylor and Emmet to my friends and family moving forward. Thank you!

13 October 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Emily, thank you so much for taking the time to leave a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Team Danielle delivered an exceptional…

Team Danielle delivered an exceptional experience on my behalf from start to finish the buying process took 6 weeks. Excellent online platform and constant updates from Danielle and her team. Excellent advice and value for money, will always use Taylor Emmets in the future. I have gone through the buying process four times and everything has fallen through or gone wrong, in the current buyers market Taylor Emmet will deliver

12 September 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Nikki, thank you so much for taking the time to leave a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

From the word go they kept me fully…

From the word go they kept me fully informed of all procedures followed with progress reports continually up to the date of sale, first class. This applied to all members of staff.

25 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave a 5 Star review. It is great to hear such lovely feedback.
Kind regards,
Taylor Emmet

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