Taylor Emmet Reviews 

263
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professional and efficient approach of the team. Many appreciate the staff's helpfulness, knowledge, and proactive communication, which made complex processes feel smooth and supported. Reviewers frequently mention prompt responses to queries and timely updates, ensuring they felt well-informed throughout their interactions. However, some customers also noted issues with communication and responsiveness. A few people reported significant delays in receiving updates or responses to their enquiries, sometimes waiting weeks. Others felt the company was not customer-focused, describing experiences where they found the process unhelpful, obstructive, or rude when seeking assistance.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, efficient, and... See more

Service

Users describe positive interactions with service, often highlighting professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the quick, communicative, and helpful... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the promptness and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting pleasant and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Sally Winter at Taylor Emmet highly enough. We were under immense pressure to complete our purchase on incredibly short notice, and Sally handled it brilliantly. Her communicatio... See more

Company replied

Rated 5 out of 5 stars

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when t... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!...Sarah Gaunt and her team...in particular Bronya Blake were absolutely fantastic!!. Bronya was always easy to contact and always responded to queries prom... See more

Company replied

Rated 5 out of 5 stars

Taylor and Emmet, and especially Sarah Gaunt, gave us excellent service. They patiently helped us to negotiate the complexities of buying a house , losing an house and then buying again. They were ext... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Lawyer
  6. Personal Injury Attorney

Written by the company

Taylor Emmet has served people and businesses for more than 150 years and is the largest independent firm in the Sheffield City Region. Built on long-lasting relationships, Taylor Emmet is a trusted firm with a reputation for being approachable, experienced, and able to get the job done. Experts in their field, Taylor Emmet, provide legal services for both businesses and individuals and boast more than 120 legal professionals. The firm has been trusted for generations, which is down to delivering the highest quality legal advice in a timely, honest, and efficient way.


Contact info

4.2

Great

TrustScore 4 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(263)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Solicitors

Quality solicitors, kept us informed all the way thro our sale & purchase, nothing too much trouble if we needed help on anything. Extremely smooth transaction and quick transaction from sale to completion with courteous, knowledgeable & friendly staff...Forget the rest go with the Best....

25 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 4 out of 5 stars

Generally good service

Generally good service - very responsive. Not perfect - e.g. they needed a little prompting to chase down the other less communicative solicitors in the chain, but better than the others. I would use them again.

6 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning James, thank you so much for taking the time to leave us a 4 Star review. It is great to hear your positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Excellent

Excellent
The support from Sally and the team was both timely and expert. I am happy to recommend Taylor Emmett to friends and family.

2 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Sally and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Sally and her team were fantastic

Sally and her team were absolutely fantastic all the way through, the other party's solicitors were slow in response and difficult to deal with however Sally and her team continued to chase all the way through and keep in constant communication with us.

10 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Adam, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Sally and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Sarah Khatib was superb in all aspects…

Sarah Khatib was superb in all aspects of my conveyancing.

6 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Mark, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Sarah.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Kind and Helpful Staff

Stacey Baxter & her team (Hannah!) were incredibly kind and helpful throughout the whole process of buying our first house. We would recommend them highly as they were prompt with responses, and explained what was going on every step of the way. They made the whole process far less stressful and we are very grateful! thanks!

25 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Charlotte, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Stacy and Hannah.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Nothingbut praise

I have nothing but praise for the conveyancing team who turned round buying and selling transactions within a tight time-scale. They kept me informed throughout, and always dealt with my queries very quickly and patiently. I recommend without hesitation.

30 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 1 out of 5 stars

My experience

I felt emails and forms had not been fully explained, for the average individual to comprehend, and I also had to duplicate forms because T and E claimed they had not received them the first time.
I had to make extra payments that I had not advised about and it was not made clear who it had to be paid to, I had to make several phone calls and send emails to clarify this on many occasions.
It was an incredibly stressful time anyway and it was made harder having to chase and have things clarified by T and E.
The whole process would have been made easier if one person had dealt with the case and doing it person would also have been easier.
I would not use T and E for the foreseeable future.

6 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Gita,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Superb professional service

Superb professional service, out standing performance from the house purchase team especially Jess. This is the way house purchase can be made simple.

4 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Ian, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Always informed and timely response

Always informed and timely response. Helped me to understand the process and represented my interests. Professional and respectful.

13 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Dorian, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 2 out of 5 stars

Lack of communication

Lack of communication
They sent out drawing asking about a shared driveway, not even the property we was selling.
No body answered the phone.

25 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Caroline,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 3 out of 5 stars

Honest feedback

WE were recommended Taylor & Emmett by Saxton mee who we used to sell both our houses, the main issue that we have had a been poor communication, on many occasions having to ask for up-dates and information, asking for a more positive stance when asking for information and dates from other parties, at times, its has been very frustrating dealing with them.

13 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Shaun,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

A total pleasure to deal with!

A total pleasure to deal with from start to finish. Paula and Jacob were fantastic. Proactive. Actually called you. Didn’t just rely on E-mither. A total joy! Wouldn’t hesitate to recommend. In fact have done multiple times.

19 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Kate, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback, and we will pass on your feedback to Paula and Jacob.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Excellent, professional conveyancing service from Sally Winter and team

We have used Taylor and Emmet (Sally Winter) for three conveyancing transactions so far and I would certainly use them again for any future property transactions. Sally Winter (& her team) were professional, calm, friendly and communicative throughout the conveyancing process, which at times was very tricky due to some of the other parties involved. I would highly recommend her.

29 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Catherine, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Sally and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Thank you, Hannah and Danielle

We had a brilliant experience with Taylor and Emmet. We used them for the conveyancing on our recent house move- both buying and selling.

Hannah and Danielle were fantastic at keeping us updated, pushing things along- including us if we’d forgotten to sign something or a document was required.

I would definitely use them again, they made something that is quite daunting as easy as possible and were always happy to answer any questions or help in anyway possible.

8 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Sally, thank you so much for taking the time to leave us a 5 Star review.
We will pass on your excellent feedback to Hannah and Danielle.

Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Conveyancing carried out efficiently…

Conveyancing carried out efficiently for a reasonable fixed price. Conveyancer responded promptly to emailed queries which cannot always be said of other areas of the firm. 5 stars for conveyancing. 3 for other areas.

8 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Mike, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

All staff were polite and patient when…

All staff were polite and patient when explaining the process. I was kept fully informed at all times. I would definitely use this company again and wouldn't have any qualms about recommending them to family/friends.

9 January 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Nathan and Sarah highly recommended for Flat/Apartment Sale

I cannot thank Nathan and Sarah enough. This wasn’t a simple transaction due to new legislation for high rise apartment sales and at one point I thought it wasn’t going to happen but Nathan made it possible with his can do attitude. Great communication and they were always quick to respond to any contact from myself, which was great for peace of mind. I would highly recommend them both.

21 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Adrian, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent comments to Sarah and Nathan.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Wendy and Lisa were very professional…

Wendy and Lisa were very professional and dealt with everything on our behalf. My dad and I were extremely happy with the whole process.

2 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Stephen, thank you so much for taking the time to leave us a 5 Star review :)
Kind regards,
Taylor Emmet

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look