Taylor Emmet Reviews 

263
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professional and efficient approach of the team. Many appreciate the staff's helpfulness, knowledge, and proactive communication, which made complex processes feel smooth and supported. Reviewers frequently mention prompt responses to queries and timely updates, ensuring they felt well-informed throughout their interactions. However, some customers also noted issues with communication and responsiveness. A few people reported significant delays in receiving updates or responses to their enquiries, sometimes waiting weeks. Others felt the company was not customer-focused, describing experiences where they found the process unhelpful, obstructive, or rude when seeking assistance.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, efficient, and... See more

Service

Users describe positive interactions with service, often highlighting professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the quick, communicative, and helpful... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the promptness and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting pleasant and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Sally Winter at Taylor Emmet highly enough. We were under immense pressure to complete our purchase on incredibly short notice, and Sally handled it brilliantly. Her communicatio... See more

Company replied

Rated 5 out of 5 stars

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when t... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!...Sarah Gaunt and her team...in particular Bronya Blake were absolutely fantastic!!. Bronya was always easy to contact and always responded to queries prom... See more

Company replied

Rated 5 out of 5 stars

Taylor and Emmet, and especially Sarah Gaunt, gave us excellent service. They patiently helped us to negotiate the complexities of buying a house , losing an house and then buying again. They were ext... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Lawyer
  6. Personal Injury Attorney

Written by the company

Taylor Emmet has served people and businesses for more than 150 years and is the largest independent firm in the Sheffield City Region. Built on long-lasting relationships, Taylor Emmet is a trusted firm with a reputation for being approachable, experienced, and able to get the job done. Experts in their field, Taylor Emmet, provide legal services for both businesses and individuals and boast more than 120 legal professionals. The firm has been trusted for generations, which is down to delivering the highest quality legal advice in a timely, honest, and efficient way.


Contact info

4.2

Great

TrustScore 4 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(263)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, courteous, prompt

The second time we have used Taylor and Emmet - and Oliver Simpson in particular. On both occasions the service has been professional, courteous and prompt. With this experience behind us we would not go anywhere else.

11 June 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Highly professional & friendly service

Highly professional & friendly service, always received a prompt response to any queries that arose during the sale of my property in Bakewell, Philippa Newbold's experience and local knowledge is second to none. Simply can't recommend Taylor Emmet enough particularly for anyone buying or selling in the Peak District.
Darren Unwin
I

3 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon Darren, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Philippa and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Highly satisfied

From 1st point of contact to completion of the transaction we were highly satisfied with the service . Kept well informed with good communication throughout the process . Would recommend

9 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Hello, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Handling the closure of an estate

The people, especially Beth, Richard and Amanda, the knowledge and professionalism. Excelling in handling sensitive areas and providing guidance in difficult situations that were not always straight forward. One massive thank you.

7 June 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon Dawn, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Superb & Transitional Experience

The customer service we received from Taylor Emmet was brilliant, as this was the first time we had to deal with a bereavement it was bit mind boggling initially but Emma and Keeley helped us every step of the way. I can honestly say that they are a great asset to the company and would definitely recommend and use their services again.

5 April 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon Alastair, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Emma and Keeley.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Taylor Emmet assisted us with our property purchase.

Taylor Emmet were helpful and efficient at all times during the process. Moreover, they were responsive to emails and communicated clearly throughout. I wouldn't hesitate to recommend them to others.

2 June 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Hi David, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Excellent service

We instructed Taylor Emmet for the sale and purchase of our property. We are very happy with the service received. Efficient team who responded quickly to any questions we had and were helpful from start to finish. We would definitely recommend and would use again if needed. Thank you.

24 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon Lynn, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Jessica Beveridge was excellent

Jessica Beveridge was excellent. An initial blip as the beginning when they missed info from estate agent that we had an offer but once rectified the email responses were quick and friendly.
Thank you for helping us sell our property.

23 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good afternoon Laura, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review for Jessica.
Many thanks,
Taylor Emmet

Rated 1 out of 5 stars

Would never use again was left to move…

Would never use again was left to move a 3 bed house with keys for 3hour constant delays took 7 months to move house rediculous

29 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Personal service was fantastic

Personal service was fantastic. Jessica answered all my queries promptly and was very helpful. A good telephone service, which is so important.
I was initially worried by the number of online forms to complete and initial payment requested. I thought that this would herald an impersonal service but fortunately my first impressions were wrong.

23 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning , thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Polite,efficient,understanding staff.

Polite,efficient,understanding staff.

Slightly surprised at the cost of a transer of title as everything was known about the property given that it had just been bought.

1 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Len, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Kept in touch all of the time to give updates. Would highly recommend this company

3 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Sue, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Quick, professional, service 100% recommend

Fantastic start to finish, I used TaylorEmmet with the sale of my old house and the purchase of my new house, which completed in around 6 weeks.

Great high quality service with no delay.

Definitely use again and recommend.

22 March 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Alice, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Great service

Great service, love the portal made the whole process so quick and easy to access documents and keep track of the progress.
It was so easy I barley needed to speak to the team but when I did I got very fast responses.
Completed 6 weeks and 6 days from having the offer accepted.

24 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, It is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

The conveyancing department at Taylor…

The conveyancing department at Taylor and Emmet are very proactive. They dealt promptly with all matters and kept me fully informed at every stage of our sale and purchase. Whenever I emailed them, a response was usually received within minutes from Lindsey or Danielle. They were very helpful with some specific requests to ensure disability equipment could be in place on the day of the move. They constantly chased and prompted a less efficient solicitor further along the chain to ensure everything stayed on track. I have used Taylor and Emmet previously for conveyancing and their service is consistently excellent.

4 April 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Tracey, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Lindsey and Danielle's team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Excellent service

Excellent service, great customer service and very professional.

22 January 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Mandy, It is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Helpful and Efficient

The whole team at Taylor Emmet were extremely helpful all the way through the selling process.
Emails were returned quickly (often late into the night) and when we need advice on a related legal matter, they were keen to help. Will use again.

18 March 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Simon, It is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

The Team at Taylor & Emmet provided…

The Team at Taylor and Emmet provided us with a responsive and professional service with clarity of information and answering of any questions throughout the sale process of our property. We were never in a position of wondering what the status was, as we were kept fully informed. They have been similarly efficient in other matters.
Members of our family have also been clients over many years.

9 April 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning. It is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Flexibility to meet strict deadlines

We were given very strict deadlines to meet for the sale of a retirement living apartment. Taylor Emmet rose to the challenge and completed the sale on time.

28 March 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning David, It is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look