Taxfix UK (formerly TaxScouts) Reviews 

7,322
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,077 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of managing their tax affairs, which often removes stress and worry. Many appreciate the professional and knowledgeable staff who provide quick responses and clear communication, making the process straightforward and pleasant. People find the platform user-friendly, with simple instructions, and the support team is frequently described as helpful, often exceeding expectations with their guidance and promptness. However, some customers reported slow responses and processing times from accountants, which led to delays in their tax matters.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting its efficiency, speed, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

User experience

People report positive experiences with user experience, consistently finding the platform and service easy... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting fast turnarounds and quick... See more

Customer service

Customers had positive experiences with customer service, often praising the support team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always re... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Rated 5 out of 5 stars

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(7,322)

1,034 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cannot recommend highly enough

Cannot recommend highly enough. Extremely user-friendly platform together with a helpful, friendly and efficient personal tax advisor who is quick to respond and happy to answer any questions. The whole process was simple, fast and efficient.

From a sole trader who knows nothing about tax, this service is a cost-effective and efficient life-saver, managing my self-assessment return every year!

12 June 2026
Rated 5 out of 5 stars

Easy Tax Return with clear Communication

Having the same accountant that I have worked with for 3 tax years.Having the confidence to refer a new client and they receiving a 35% discount and I getting £25.00!

Very quick turn around,great communication and clarification to address issues with HRMC

26 May 2026
Rated 1 out of 5 stars

Terrible

Terrible. Been a customer for more than two years and then keep putting the prices up even when companies only have one or two transactions and are still in product development stage and then they don’t send reminders or are proactive with filing. Ok top of that the website is poor and doesn’t work right now to log in.

10 June 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi there,

Thank you for taking the time to share your feedback, especially as a long-standing customer. We are truly sorry to hear about the frustrating experience you've had with our service.

We understand your concerns regarding our pricing and the level of proactive communication you expected. We also sincerely apologise for the technical difficulties you’ve encountered with our website, as we know how crucial it is to have reliable access. This is certainly not the standard of service we aim to provide.

We want to look into this and assist you further. If you haven't done so already, please contact us at support@taxfix.com with your registered email address so our team can investigate your account and the website issues you’ve described.

We truly value your loyalty over the years, and your feedback is vital for us to improve.

Best regards,

The Taxfix Team

Rated 5 out of 5 stars

Excellent Service from Taxfix

Taxfix previously TaxScouts provide an excellent service, the Website is user friendly, with simple instructions which guide you through the process.
I have been using them for several years and highly recommend their services.

9 June 2026
Rated 5 out of 5 stars

Excellent Service.

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand to answer any queries.
Very efficient way to sort your tax affairs out. Many thanks.

1 June 2026
Rated 5 out of 5 stars

Great online communication system.

You cannot go it alone with tax being as complicated as it is and should saves you money. Online system works well and email chasers speed things up.
Over time have my history so useful if the tax man wants something more.

8 June 2026

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