Taxfix UK (formerly TaxScouts) Reviews 

7,324
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,077 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of managing their tax affairs, which often removes stress and worry. Many appreciate the professional and knowledgeable staff who provide quick responses and clear communication, making the process straightforward and pleasant. People find the platform user-friendly, with simple instructions, and the support team is frequently described as helpful, often exceeding expectations with their guidance and promptness. However, some customers reported slow responses and processing times from accountants, which led to delays in their tax matters.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting its efficiency, speed, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

User experience

People report positive experiences with user experience, consistently finding the platform and service easy... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting fast turnarounds and quick... See more

Customer service

Customers had positive experiences with customer service, often praising the support team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always re... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Rated 5 out of 5 stars

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(7,324)

1,034 reviews in the last 12 months

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Rated 5 out of 5 stars

Great online communication system.

You cannot go it alone with tax being as complicated as it is and should saves you money. Online system works well and email chasers speed things up.
Over time have my history so useful if the tax man wants something more.

8 June 2026
Rated 5 out of 5 stars

Thank you!

Karen was great - great communication and quick turnaround on my end-of-year accounts. Would highly recommend!

8 June 2026
Rated 5 out of 5 stars

Thorough-impressed as a long-standing member

Have been using Taxfix (formerly Taxscout) for over 3 years now and have been super impressed by the platform’s UX and capabilities.
I’ve been lucky enough to be represented by the same accountant the whole time, Lilian, who is incredibly knowledgeable, thorough and clear with her comms and filings. Highly recommend

4 June 2026
Rated 5 out of 5 stars

Excellent service year on year

Used for a number of years now, always a fast turnaround and a very straightforward website to upload documents.

Allocates me the same accountant each year which means I am confident things are correct and consistent.

I would also say the price is great vale based on other accountants that I've seen first hand change substantially more for an inferior service.

3 June 2026
Rated 1 out of 5 stars

Compelled to subscribe

I don't like being forced to do things against my will. I used Tax Scouts last year, and returned this year -without being forced. Now you automatically subscribe people without any way of paying for a single year, you can only accept the subscription, then come back to cancel it. Now you make me want to go elsewhere! A good business wouldn't need to force people to sign-up to an ongoing yearly subscription.

1 June 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Andrew,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustrating experience with our new subscription model.

We appreciate your loyalty as a returning customer, and we sincerely apologise that our process has left you feeling forced to subscribe. This is certainly not the seamless experience we want for our users. We understand your perspective, and we regret that this change has negatively impacted your trust in our service.

Our goal is always to make tax filing as simple as possible and there is an option to toggle on screen, allowing you to purchase the service on a one off basis or a subscription basis. We're sorry if this wasn’t clear during the process. Your feedback is incredibly valuable as it helps us to review and improve our processes for all our customers.

If you require any assistance with your account or would like to discuss this further, please contact us at support@taxfix.com with your registered email so our team can help you directly.

Best regards,

Taxfix

Rated 4 out of 5 stars

Once logged in

Once logged in, I was allocated a tax advisor. I had to upload certain documents.
Initially my tax calculation was incorrect an I pointed out how and why this was the case. It was soon corrected. You cannot speak to the advisor on the phone it's all done on line.

25 May 2026
Rated 4 out of 5 stars

Would recommend

My experience was good. My accountant dealt with some (from my viewpoint) complicated details and, apart from on one occasion, replied within the 48-hour timeframe (taking into account weekends & public holidays). I feel further clarity is needed for new service users of what to do to start the ball rolling - and which documents to upload when & where.

1 June 2026

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