Tax Defense Network Reviews 595

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, often going above and beyond to assist. The service provided is frequently described as excellent, with many people appreciating the efficiency and the personalized approach to their issues. Reviewers are particularly impressed with the quick response times and the clear communication throughout the process. However, some people were dissatisfied with the contact and communication, mentioning difficulties in reaching representatives and a lack of consistent updates. A few other people also felt that despite the service, their tax issues were not fully resolved or that the outcome did not meet their expectations.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

People report positive experiences with service. Many customers praise the professionalism, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers praise consistent and transparent... See more

Response time

Consumers generally express satisfaction with the responsiveness of the service. Many reviewers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Tax Defense and Jennifer was the best decision we made. Jennifer has done and continues to do everything possible to fight on our side with the IRS and helped us keep our business. She ha... See more

Company replied

Rated 5 out of 5 stars

I got a positive result due to all of the hard work done by Tax Defense Network. I didn't think anything would reduce my stress, but working with them helped a lot. The person assigned to me was kind,... See more

Company replied

Rated 5 out of 5 stars

Tax defense network was very professional. And was able to accomplish getting me locked into a reasonable payment plan. I highly recommend this company.Their team was very helpful. The team I worke... See more

Company replied

Rated 5 out of 5 stars

Our experience was successful. The whole team was very helpful and responded back asap. They kept us informed during the process. Our case was successfully because of a team that was committed, consis... See more

Company replied


Company details

  1. Tax Advisor
  2. Accounting Firm
  3. Financial Consultant

Written by the company

Tax Defense Network is a well-established tax resolution company that specializes in finding affordable solutions for state and federal tax problems. We are dedicated to helping our clients resolve their tax debt issues by providing exceptional customer service and transparent, affordable pricing. Our team of licensed tax professionals includes tax analysts, certified public accountants, enrolled agents, and tax attorneys. Since 2007, we’ve helped thousands of clients with setting up IRS payment plans, removing tax liens and levies, resolving back taxes, and filing late tax returns. To date, we have consulted on more than $18 billion in tax debt.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

595 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Pam Simmons is superb.

Pam Simmons is superb.
Intelligent
Empathetic
A listener
Detail oriented

There is nothing more to say. Brilliant at her job

22 July 2025
Unprompted review
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Reply from Tax Defense Network

We're happy to know we've left such a positive impression on you. Thank you for choosing Tax Defense Network to assist you with your tax matters!

Rated 5 out of 5 stars

Good service

They had really good service. Would recommend to anyone. They answered all my questions and made sure I was satisfied.

22 July 2025
Unprompted review
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Reply from Tax Defense Network

We're happy to know we've left such a positive impression on you. Thank you for choosing Tax Defense Network to assist you with your tax matters!

Rated 5 out of 5 stars

The service was excellent

The service was excellent. I was properly guided throughout the process. I hope others benefit from providers like this company. I will always be thankful to Tax Defence. Thank you for such great job.

22 July 2025
Unprompted review
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Reply from Tax Defense Network

We aim to provide exceptional services to each of clients and are happy to see this was the case during your time with us. Thank you for your business!

Rated 5 out of 5 stars

Annie and the Tax Defense Network were…

Annie and the Tax Defense Network were outstanding in resolving our past tax debts. Their professionalism, clear communication, and dedication made a stressful process manageable. They guided us every step of the way and delivered real results. We’re incredibly grateful for their support and highly recommend their services

21 July 2025
Unprompted review
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Reply from Tax Defense Network

We truly appreciate you taking a moment to highlight your experience with our Tax Defense Network team and are happy to have been your choice of tax resolution specialists!

Rated 5 out of 5 stars

Finally a positive result

AFTER 4 DIFFERENT people I was assigned Kendra Ross, she was able to get to brass tacks and had a positive result by july 20, 2025. Thank you KENDRA and TDN for a clean slate!!!!!

21 July 2025
Unprompted review
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Reply from Tax Defense Network

We're happy to have provided you with such a stellar experience. Thank you for trusting our Tax Defense Network team with your tax concerns!

Rated 5 out of 5 stars

Great Communication !

Great Communication !

18 July 2025
Unprompted review
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Reply from Tax Defense Network

We appreciate you taking a moment to rate our team and services. Thank you for choosing Tax Defense Network to assist you with your tax concerns!

Rated 5 out of 5 stars

Excellent company

Excellent company, they made it easy to get through the tax process. Renzi, Alexis and Marchell were a great team for me

17 July 2025
Unprompted review
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Reply from Tax Defense Network

We truly appreciate you taking a moment to highlight your experience with our Tax Defense Network team and are happy to have been your choice of tax resolution specialists!

Rated 5 out of 5 stars

My experience was very satisfying

My experience was very satisfying. I was fortunate to have Heather Irizarry resolve the issue in a short-period of time. I was anxious but Heather's calm demeanor and tenacity put me at ease. Heather would call/text/email me with day to day updates. Heather was very kind and respectful, she made me feel important. I'm extremely happy with the outcome. I have been with Tax Defense Network for ten years. Heather solved my problems.

17 July 2025
Unprompted review
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Reply from Tax Defense Network

We are happy to be your consistent choice of tax service specialists! Thank you for your business and this wonderful rating for our Tax Defense Network team.

Rated 5 out of 5 stars

I had some real tax issues

I had some real tax issues, tax defense made it easy for me to go through resolving my issues, they listened to my issues and delt with them to resolve my tax problem.

14 July 2025
Unprompted review
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Reply from Tax Defense Network

We are happy to hear our team made this a positive and reassuring experience for you! Thank you for your kind words and this stellar review.

Rated 5 out of 5 stars

Amazing!

Lori went above and beyond helping my husband and I put an end to his
IRS nightmare. She worked tirelessly on finding a solution and she did exactly what she promised us she would. Lori never left us second guessing and always followed up. She is amazing at what she does and is HIGHLY recommended! We cant thank her enough!!

27 June 2025
Unprompted review
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Reply from Tax Defense Network

It's always a pleasure to hear we've earned our client's recommendation. Thank you for your business and for choosing our team to assist you with your tax matters!

Rated 5 out of 5 stars

Excellent service and results!

Kristina Plisik provided me with excellent and timely service. She handled my IRS issues in two weeks! Thanks for helping sleep better at night!

8 July 2025
Unprompted review
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Reply from Tax Defense Network

We're happy to know we could reach a quick and positive resolution for your tax matters. Thank you for choosing Tax Defense Network!

Rated 5 out of 5 stars

Chris was amazing

Chris was amazing. Service was good overall a wonderful experience.

7 July 2025
Unprompted review
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Reply from Tax Defense Network

We're happy to know our team provided you with such a reassuring and positive experience. It's been a pleasure working with you!

Rated 5 out of 5 stars

Renzi Ross-Boswell

The 5 star review is specifically for Renzi Ross-Boswell as she was FANTASTIC!! The company itself...not so much. We have been working with this company trying to get my brother's tax issues worked out for almost 8 years! We have been passed from representative to representative, then we were blessed to be assigned to Renzi. In less than 6 months Renzi got his account wrapped up with the IRS. She was on top of the situation from the very start and the ONLY reason it took 6 months was because the IRS was slow to respond, but Renzi would NOT let it drop!! On top of everything, when we finally got the news that the case was finally handled and closed Renzi immediately called with the good news. The kicker, she was on the way to the hospital with her own medical emergency!! Talk about going above and beyond! Thankfully Renzi is on the mend. We are so thankful that we were finally assigned to a competent and diligent agent to help us.

16 June 2025
Unprompted review
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Reply from Tax Defense Network

We are disappointed to hear you were dissatisfied with the previous representatives assigned to assist you. This is a matter our team takes very seriously and will be reviewing internally. However, we are thrilled to hear that Renzi was able to turn your experience around.

Thank you for your feedback as it helps our team to provide better experiences in the future.

Rated 5 out of 5 stars

Tax Defense Network delivers the most professional and knowledgeable solutions…

Tax Defense Network delivers the most professional and rewarding experience across their fields of expertise.All departments are well represented with a team of highly knowledgeable professionals who work in synchrony with you and your situation and will come out with the best solutions to even the most difficult cases.Their customer service department is excellent, among them, Veronica Sotomayor is with no doubt, "a gem in the crown 👑". What a diligent, trustworthy and resourceful person!. With her knowledge of the company and her duties, she will find the most adequate person and approach to help with your issues.Always goes above and beyond helping you, resulting time after time in almost an stress free experience for you.Job well done Veronica!

2 July 2025
Unprompted review
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Reply from Tax Defense Network

Thank you for this incredible feedback for our team. We are happy to have been your choice of tax resolution specialists!

Rated 5 out of 5 stars

Very professional

It is my pleasure to inform the administration that Veronica Sotomayor is the best customer service representantive in this institution. Her professionalism, effectiveness and human kindness is difficult to find in another person.

2 July 2025
Unprompted review
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Reply from Tax Defense Network

We're happy to know we've left such a positive impression on you, Fidel. Thank you for choosing Tax Defense Network to assist you with your tax matters!

Rated 5 out of 5 stars

Jamatrea is extraordinary

Jamatrea is extraordinary! She is always very thorough and knowledgeable about the student loan process.

I give her 5/5!

Bravo to a job well done.

Thank you, Jamatrea

30 June 2025
Unprompted review
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Reply from Tax Defense Network

Thank you for this incredible review for our Tax Defense Network team! It's been a pleasure working with you to address your tax concerns.

Rated 5 out of 5 stars

Renzi was consistent and kind

Renzi was consistent and kind. she went the extra mile and got the job done. she was a pleasant experience vs the other analysts that didn't seem to care or were incompetent. She heard me.

28 June 2025
Unprompted review
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Reply from Tax Defense Network

It's truly a pleasure to hear of your positive experience with our Tax Defense Network team. Thank you for taking a moment to leave such a great review!

Rated 4 out of 5 stars

Peace of Mind

My initial contact with the organization made me feel relieved that someone heard my concerns. The process was explained thoroughly, and all my questions were answered.

I am so happy I decided to allow this organization to help me with my tax problem.

26 June 2025
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

It's been a pleasure working with you to resolve your tax matters. Thank you for your business and for choosing our team to assist you!

Rated 5 out of 5 stars

Great experience

Great experience

19 June 2025
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

We're happy to know you're satisfied with the service provided by our Tax Defense Network team! We hope you continue to think of us for your future filing needs.

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