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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, highlighting the ease of booking appointments and the speed of consultations. Many appreciate the doctors for being friendly, knowledgeable, and attentive, making them feel listened to and well-cared for. The booking process is frequently described as user-friendly, allowing people to secure appointments quickly, often on the same day. However, some people were dissatisfied with the diagnostic accuracy, with one reviewer noting a misdiagnosis that required a follow-up with their local GP. Additionally, a few others mentioned issues with account management and the refusal to add factual correspondence to notes.

What people talk about most

Service

Consumers generally express satisfaction with the service, highlighting its efficiency and speed. Many... See more

Staff

Reviewers express high satisfaction with the staff, particularly the doctors. Customers consistently praise... See more

Booking process

People report positive experiences with the booking process. Customers found it fast, simple, and very... See more

Customer service

Users describe positive interactions with customer service. Customers consistently report that staff are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used tapGP has l couldn't get into my GP and l have been very pleased with the service received. Very professional and take time to answer any questions you may have. Even took the time to call me b... See more

Rated 5 out of 5 stars

tapGP is an excellent and reliable app! It’s very user-friendly, making it easy to book an appointment in minutes. The consultations are fast, professional, and straight to the point. The doctors are... See more

Rated 5 out of 5 stars

Easy to connect and thoroughly assessed for my problem by a courteous and pleasant GP who identified the key issues immediately. I was unable to attend any health facility due to just having left hosp... See more

Rated 5 out of 5 stars

Seeing a GP in the UK is different from Australia where you can choose to see any GP you like, and the cost is very reasonable (even free via Bulk Billing for may residents). In the UK you are alloc... See more


Company details

  1. General Practitioner
  2. Doctor

Written by the company

tapGP provides same-day online GP appointments from anywhere 7 days a week. All of our NHS-trained doctors are UK-based and are registered with the GMC. Our service is regulated by the CQC. Receive prescriptions, referrals and sick notes instantly.


Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Excellent Service, would not hesitate in using this service again. The GP I spoke to was very nice, thorough and took time to listen and go through everything.

24 November 2024
Rated 5 out of 5 stars

Really impressed

Really impressed, doctor was friendly and polite and the discussion was thorough and extremely helpful! I would definitely recommend tapGP, and expect I will use it again in the future.

5 November 2024
Rated 5 out of 5 stars

The appointment was on time and with good resilts

The appointment was in time. The doctor was lovely and understood and asked the right questions. I had a uti. You take the code to any chemist. They have phone numbers etc. the whole process was easy and quick and saved me 6 hours in A and E. Would use again.

19 October 2024
Rated 5 out of 5 stars

Really excellent

Really excellent. I had tried unsuccessfully to obtain an appointment with my GP surgery. tapGP gave me an appointment the same day at a time that suited me. The doctor listened to me, explained everything clearly and issued a prescription, which was being sent to me. It was all so simple and comfortable as it should be. Highly recommended. I will certainly be using tapGP again.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Got an appointment the same day, very easy to book. The Doctor was on time with my call and so thorough and kind. I had confidence with his recommendation of antibiotics as I was due to go on holiday and needed a prescription quickly. I never felt rushed, it was an excellent experience all round. I highly recommend and will definitely use them again. Thank you 😊

26 September 2024
Rated 5 out of 5 stars

Amazing service

Amazing service, highly recommend it. The appointment was on time, and the doctor was very thorough and knowledgeable, and very kind with my 8yo son. They also re issued the prescription for an equivalent product the pharmacy had in stock - very practical!

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service, very helpful

Fantastic service; GP was friendly, polite, patient, and knowledgeable. Made the whole process very straightforward and I will certainly use TapGP again for those common niggles that are too much for a pharmacist but don't need an in-person appointment. Highly Recommended.

20 August 2024
Rated 4 out of 5 stars

Great service but mind double prescriptions if you need two lots of your medications

My sons inhaler ran out and local surgery is a pita to get repeat prescription. Needed it as he was pretty bad but surgery being unhelpful.

The Dr on this service was very thorough and friendly and I am grateful to be seen within 2 hours. I asked for two inhalers which was processed as two prescriptions which doubled the prescription cost to £30, if this hadn't happened it would be 5 stars. Sad that things have got like this, but local GP surgery are not interested in working and have limited calling hours.

19 August 2024
tapGP logo

Reply from tapGP

Hi Stephen,

We appreciate you taking the time to share your experience. We're glad to hear that the doctor was thorough, friendly, and that you were seen promptly.

You're absolutely right that private prescriptions are charged per item, unlike NHS prescriptions which have a flat fee per prescription. This can sometimes lead to higher costs, as you've experienced. Unfortunately, in this case, combining the inhaler prescriptions into one wouldn't have reduced the overall cost.

We value your feedback and will continue to strive to provide excellent care.

Thank you again for your comments.

Rated 5 out of 5 stars

Excellent service

Logged in this morning and made 4.15 appt ,Dr very professional given a prescription for antibiotics which by 5pm I had in my hand .
Couldn’t get NHS appointment for 18days . This service is well worth the cost .

7 August 2024

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