To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
Daniel was fantastic throughout the whole process. He made everything incredibly straightforward and easy to understand from start to finish. He was always attentive, answered every question I had q... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the efforts made to…
Very happy with the efforts made to help me to understand the account information. Also Sharon's manner was as good as I have heard so I think she must be one of your best employees.
9 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Graeme,
We are so pleased to hear that Sharon was able to help you understand your account information. It's wonderful to know that the service you received was excellent.
We are really pleased that the service you received was worthy of a 5-star review.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Sean,
We're delighted to hear that we were able to quickly resolve the issue you experienced with your landline. Thank you for your positive feedback.
With thanks,
Rebecca
Customer Experience Team
Mohammed Junaid was extremely patient
Mohammed Junaid was extremely patient, polite and helpful. My problem was dealt with and fully resolved.
9 September 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon John,
We are delighted to hear that Mohammed was extremely patient, polite, and helpful, and that your problem was fully resolved. Thank you for your wonderful feedback!
With thanks,
Rebecca
Customer Experience Team
Knowledgeable agent
The agent was knowledgeable and quick at responding to my request to renew the contract without going through unnecessary questions or Ts&Cs
9 September 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Laura,
We're so pleased to hear that our agent was knowledgeable and efficient in assisting with your contract renewal. It's wonderful to know the process was smooth and straightforward for you. Thank you for your positive feedback!
With thanks,
Rebecca
Customer Experience Team
Although I could not take the service…
Although I could not take the service do to unforeseen circumstances, the sales team were great very helpful and made no fuss when I had to cancel the order.
8 September 2026
Reply from TalkTalk Business
Good Afternoon,
We appreciate you sharing your experience. We are glad our sales team was helpful and understanding despite the circumstances. We hope to have the opportunity to serve you in the future!
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Antony,
We are so pleased to hear such positive feedback! We are really glad that the service you received from our engineer was so helpful and worthy of a 5-star review. Thank you for sharing your experience.
With thanks,
Rebecca
Customer Experience Team
Been on the phone 5/6 times to try &…
Been on the phone 5/6 times to try & resolve an issue I had with my lines.
The lady who I spoke with today fixed it instantly
9 September 2026
Reply from TalkTalk Business
Good Afternoon Karen,
We're glad to hear that a member of our team was able to resolve your line issue promptly. We appreciate you letting us know.
With thanks,
Rebecca
Customer Experience Team
my problem was solved
8 September 2026
Reply from TalkTalk Business
Good Morning Denise,
We're so glad to hear that we could resolve your issue. Thank you for your positive feedback!
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Marieme,
We are so pleased to hear that you had such a positive experience with Abubakar. Thank you for sharing your kind feedback about the quick and assertive service.
With thanks,
Rebecca
Customer Experience Team
Vijaya understood why I contacted…
Vijaya understood why I contacted customer service and helped without issue
8 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Aj,
We're so pleased to hear that Vijaya understood your needs and was able to assist you without any issues. Thank you for sharing your positive experience with us.
With thanks,
Rebecca
Customer Experience Team
Great support
Agent stayed on the phone and walked me through my query resolution until case was fully resolved.
8 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Regina,
We are so glad to hear our team provided such thorough support and successfully resolved your query! We appreciate your kind words.
With thanks,
Rebecca
Customer Experience Team
Great service
8 September 2026
Reply from TalkTalk Business
Good Morning Francis,
We are really pleased that the service you received was worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
The agent was very patient and helpful.
7 September 2026
Reply from TalkTalk Business
Good Morning Norby,
We're delighted to hear that our agent was patient and helpful. We appreciate your kind words!
With thanks,
Rebecca
Customer Experience Team
Saidul Alam He is very good staff and…
Saidul Alam He is very good staff and he gave me belient advice and service. Thanks mr Saidul Alam. Hope speak to you soon.
7 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Abul,
We are so glad to hear that you received excellent advice and service from Saidul. Your positive feedback is truly appreciated!
With thanks,
Rebecca
Customer Experience Team
Prompt response to issued raised by…
Prompt response to issued raised by email. Excellent customer service and full explanation. Polite, courteous and knowledgeable Talk Talk Business customer advisor Shamaila.
7 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Gordon,
We're so pleased to hear about the prompt and excellent customer service you received. It's great to know that Shamaila provided a full explanation and was polite, courteous, and knowledgeable. Thank you for your 5-star review!
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Kevin,
We are really pleased that the service you received was helpful, polite and worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Mohammed Junaid resolved the billing…
Mohammed Junaid resolved the billing issue very effectively
7 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Shaz,
We are so pleased to hear that the billing issue was resolved effectively. Thank you for sharing your positive experience with Mohammed.
With thanks,
Rebecca
Customer Experience Team
Satisfactory Experience.
4 September 2026
Reply from TalkTalk Business
Good Morning City Printing Services,
We are really pleased that the service you received was worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Good Service
7 September 2026
Reply from TalkTalk Business
Good Morning,
We are pleased to read that you found the service our team provide to be good.
Hopefully next time we will be able to make this experience 5* worthy.
With thanks,
Rebecca
Customer Experience Team
I was dealt with by your representative Saidul Alam in a very helpful and professional manor in the process of renewing my contract. He made it a very easy process.y
I was dealt with by your representative
4 September 2026
Reply from TalkTalk Business
Good Morning Patrick,
We are glad to hear that you were assisted by Saidul. We hope they were able to help you.
With thanks,
Rebecca
Customer Experience Team
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