To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
Daniel was fantastic throughout the whole process. He made everything incredibly straightforward and easy to understand from start to finish. He was always attentive, answered every question I had q... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When you can speak to a human
When you can speak to a human, issues can be sorted out. Shiza very helpfull
2 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Grahame,
We're happy to hear Shiza provided such helpful support. We appreciate you sharing your positive experience with us.
With thanks,
Rebecca
Customer Experience Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyond to help me.
He really went the extra mile to get everything sorted and made sure I got the outcome I needed. I really appreciated his patience, helpfulness and willingness to keep working on it until everything was resolved.
Thank you so much, Saurabh — your help was very much appreciated! 😊
4 September 2026
Reply from TalkTalk Business
Good Morning Christine,
We are so pleased to hear about your positive experience with Saurabh. It is wonderful to know that we were able to assist you effectively with your invoice copies and account access. We always strive to provide patient and helpful support, ensuring all issues are thoroughly resolved. Your kind words are greatly appreciated, and we thank you for sharing your feedback.
With thanks,
Rebecca
Customer Experience Team
I needed help to access my account
I recently needed the help of a customer services agent to help me login to my account, as there seemed to be a technical issue. She listened to my enquiry and guided me through the reset process. Also, I asked briefly about an ongoing issue of some months which ,she said she would forward to a different team so, we will see if that has any effect.
5 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Rob,
We're happy to hear that our customer service agent was able to assist you with your login issue and guide you through the reset process. We also appreciate you bringing the ongoing matter to our attention. We have indeed forwarded your concern to the relevant team for further investigation and resolution. We value your feedback and are committed to ensuring a smooth experience for all our customers.
Hopefully next time we will be able to make this experience 5* worthy.
With thanks,
Rebecca
Customer Experience Team
Perfect customer service from
Perfect customer service from
Kulsum
She listened and took action lovely advisor
5 September 2026
Reply from TalkTalk Business
Good Morning Sadia,
We're so happy to hear that Kulsum provided you with excellent service. We truly appreciate your kind words and positive feedback!
With thanks,
Rebecca
Customer Experience Team
Customer service
Very helpful customer service and dealt with the issue accordingly.
5 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Kin,
We're delighted to hear that our customer service team was helpful and resolved your issue effectively. Thank you for your positive feedback!
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Myriam,
We're so glad to hear that you found our assistance helpful and reassuring. Thank you for taking the time to share your positive feedback with us!
With thanks,
Rebecca
Customer Experience Team
Friendly and helpful customer service
Friendly and helpful customer service, got my issue sorted quickly and without any problems.
4 September 2026
Reply from TalkTalk Business
Good Morning,
We're so pleased to hear that our customer service was friendly and helpful, and that we were able to resolve your issue quickly and without any problems. Thank you for your wonderful feedback!
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Richard,
We're delighted to hear that you found our service to be clear, fast, and efficient. We truly appreciate you taking the time to share your positive experience with us.
With thanks,
Rebecca
Customer Experience Team
Perumal
Perumal, was very efficient and very professional. Thank you for your help today.
4 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Sasha,
We're so pleased to hear that you found our colleague, Perumal to be efficient and professional. Thank you for sharing your positive experience with us.
With thanks,
Rebecca
Customer Experience Team
ABIN HELPED ME A LOT
3 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning,
We are so pleased to hear that Abin was able to provide you with such great assistance. We truly appreciate your positive feedback.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Phuong,
We are really pleased that the service you received was very helpful and worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Superman Rosit
Rosit was very helpful n patient with me and took me through all the steps of authentication. He's a Superman
3 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Ryan,
We are delighted to hear about your positive experience and that Rosit provided such helpful and patient assistance throughout the authentication steps. We appreciate you sharing your kind words.
Kind Regards,
Customer Experience Team
Reply from TalkTalk Business
Good Morning,
We are so pleased to hear you had a positive experience and received great help. We appreciate your kind words and are glad we could assist you.
With thanks,
Rebecca
Customer Experience Team
Spectacularly Bad
After 20 years as a customer, both residential and business, I moved my domestic package to a TalkTalk Business tariff. I was specifically assured that this would not attract an early termination fee.
Despite this, I was subsequently billed for the remaining 12 months of my previous contract. I requested copies of the relevant sales calls to demonstrate what I had been told, but TalkTalk refused to provide them, claiming they were not required to do so because I was now a business customer.
I am now moving house and taking my TalkTalk service with me, yet I am once again being told that I must pay an early termination charge.
Nobody at TalkTalk appears to know which department is responsible for moving the service. Today alone I have been passed from Retentions, to Customer Service, to Technical Support and finally to Sales. Sales then offered to set up a new contract at my new address, but only after charging me an early termination fee on my existing one.
After 20 years as a customer, being charged termination fees for switching between TalkTalk services and then potentially charged again simply for moving home is extraordinary.
The lack of ownership between departments is even worse. It is genuinely difficult to understand how a communications company can make communicating with it this difficult.
3 September 2026
Unprompted review
Reply from TalkTalk Business
The,
We are truly sorry to hear about the frustrating experience you've had, especially after being a loyal customer for two decades. It's concerning to learn about the early termination fees being applied despite assurances, and the difficulties you've faced with inter-departmental communication and moving your service. We understand how disheartening this must be.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Tom Morris
Tom Morris.
Lovely phone call with Tom, nothing was too much trouble.
Thanks for the help.
3 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Lucy,
We're so glad to hear Tom provided excellent assistance and made your call a positive experience. Thank you for your kind words.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Maite,
We are delighted to hear that you found our service to be quick, efficient, and professional. Your positive feedback is truly appreciated!
With thanks,
Rebecca
Customer Experience Team
Very pleased with the renewal prices
Very pleased with the renewal prices. Tom was very clear and transparent about the contract going forward, very helpful member of staff.
3 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning,
We're so pleased to hear you were happy with the renewal prices! It's wonderful to know that Tom was clear and transparent, providing helpful service.
With thanks,
Rebecca
Customer Experience Team
Great service.
3 September 2026
Reply from TalkTalk Business
Good Morning AHL,
We are really pleased that the service you received was worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Saidul Alam was very professional
Saidul Alam was very professional, clear and patient.
He replied to each question and researched further when necessary.
He did come up with a good solution for our business for the immidiate and long term
2 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Alexandra,
We are delighted to hear that Saidul was professional, clear, and patient in addressing your questions. It's wonderful to know that a good solution was found for both your immediate and long-term business needs.
Many thanks
Rebecca
Customer Experience Team
Frustrated is understatement
I have been waiting since January to access our online billing and since July our phone not working despite Emails and letters still no progress
19 August 2026
Reply from TalkTalk Business
Good Afternoon Beaumont Family,
We are truly sorry to hear about the ongoing difficulties you've experienced with your online billing and phone service.
I can see from the information you provided along with your review that a case was ongoing regarding this issue. I have updated this case and escalated this to our team to support further. We understand your frustration and are actively looking into these issues to ensure a swift resolution.
Many thanks
Rebecca
Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.