To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
Daniel was fantastic throughout the whole process. He made everything incredibly straightforward and easy to understand from start to finish. He was always attentive, answered every question I had q... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TalkTalk Business
Good Afternoon,
We are really pleased that the service you received was worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Thank you David for sorting out my…
Thank you David for sorting out my phone issue!! Hugely apprecoated!
17 September 2026
Reply from TalkTalk Business
Good Afternoon Michael,
We are so pleased to hear that David was able to resolve your phone issue. Thank you for sharing your positive feedback with us!
With thanks,
Rebecca
Customer Experience Team
Very quick response
My query was resolved very quickly by Saurabh in Customer Services
17 September 2026
Reply from TalkTalk Business
Good Afternoon Leigh,
We're delighted to hear that your query was resolved so efficiently by Saurabh. Thank you for sharing your positive experience with us. We are really pleased that the service you received was worthy of a 5-star review.
With thanks,
Rebecca
Customer Experience Team
Great service by talk talk staff
Great service by talk talk staff, Aastha was very helpful.
17 September 2026
Reply from TalkTalk Business
Good Afternoon PSS,
We are delighted to hear that Aastha provided such great service. Thank you for taking the time to share your positive experience with us.
With thanks,
Rebecca
Customer Experience Team
Perumal was a lovely
Perumal was a lovely, polite and pleasant individual who was knowledgeable and efficient.
Perumal was a good listener and dealt with my request swiftly and proceeded to check everything was correct. Perumal provided a good summary of our business today.
It was actually a very pleasant experience which is rather unusual these days.
Thank you Perumal!
17 September 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Mrs M Clark,
We are truly delighted to hear about your very pleasant experience with Perumal. It is wonderful to know that our team member was knowledgeable, efficient, and provided such excellent service. We always strive to ensure our customers feel heard and well-informed. Your kind words are greatly appreciated, and we thank you for sharing your positive feedback.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Roadcraft Nottingham,
We're so happy to hear that Mohammad provided you with such an excellent experience. We truly appreciate your kind words!
With thanks,
Rebecca
Customer Experience Team
Naza is been very kind ,patient and…
Naza is been very kind ,patient and helpful . Thank you !!
16 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Nina,
We are so pleased to hear that you had such a positive experience with Naza. Thank you for taking the time to share your kind words with us.
With thanks,
Rebecca
Customer Experience Team
Had a on time tech support.Usman was…
Had a on time tech support.Usman was very helpful to sort the issue.
15 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Shah,
We are so pleased to hear that Usman was on time and that the issue was sorted out for you. Thank you for your positive feedback.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Andrei,
We're happy to hear that your router replacement arrived safely. We appreciate you letting us know!
With thanks,
Rebecca
Customer Experience Team
Amaannn offered a speedy and courteous…
Amaannn offered a speedy and courteous service including the testing of two lines.
15 September 2026
Unprompted review
Reply from TalkTalk Business
Good Afteroon R Collier,
We're delighted to hear that you received such speedy and courteous service from Amaan, including the testing of two lines. We appreciate you taking the time to share your positive experience with us.
Hopefully next time we will be able to make this experience 5* worthy.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Philip,
We're so pleased to hear that we were able to resolve your problem efficiently and straight away. Thank you for your wonderful 5-star review!
Many thanks
Rebecca
Customer Experience Team
excellant service
excellant service, acubakar was very polite and proffesional
14 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Barry,
We are so pleased to hear that you received such excellent service. Thank you for taking the time to share your positive experience with us.
Many thanks
Rebecca
Customer Experience Team
Good service
14 September 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Công,
We are really pleased that the service you received was worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Extremely professional and friendly
Extremely professional and friendly, Ganesh went above and beyond to resolve an installation issue.
Very happy
Thanks so much
14 September 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Carol,
We are so pleased to hear about your positive experience! It's wonderful to know that Ganesh was professional and friendly, and went above and beyond to resolve your installation issue. We appreciate you sharing your happiness with us.
With thanks,
Rebecca
Customer Experience Team
Perumal solved the issue quickly.
14 September 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Nick,
We are delighted to hear that the issue was resolved quickly and efficiently for you by Perumal. Thank you for your wonderful feedback!
With thanks,
Rebecca
Customer Experience Team
I find it to long a process to get the…
I find it to long a process to get the answers
11 September 2026
Reply from TalkTalk Business
Good Afternoon Steven,
We appreciate your feedback and understand your concern about the length of the process. We are always looking for ways to improve efficiency.
With thanks,
Rebecca
Customer Experience Team
I had a very good experience with…
I had a very good experience with TalkTalk Business, especially thanks to Sharon. She was extremely kind, patient and helpful throughout. She took the time to listen, explained everything clearly, and made sure I received the help I needed. It was a pleasure dealing with her. Excellent customer service — thank you very much, Sharon!
14 September 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Adam,
We are so pleased to hear about your excellent experience with Sharon. It's wonderful to know that our team provided such kind, patient, and helpful service. We truly appreciate you sharing your positive feedback.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon,
We are so pleased to hear you had such a great experience with Sharon. Thank you for your kind words and for taking the time to share your feedback!
With thanks,
Rebecca
Customer Experience Team
Perumal was very helpful and very quick…
Perumal was very helpful and very quick in solving my case.
14 September 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Tarah,
We are so pleased to hear that Perumal was helpful and that we could resolve your case quickly. Thank you for your positive feedback.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Mohammed,
We are delighted to hear that our communication was clear and that we were able to resolve your issues swiftly. Thank you for your positive feedback.
With thanks,
Rebecca
Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.