I ordered the .99 trial which I never received. Contacted the customer support to state that I didn't want the guide since I never got the trial. Still no response. They have tried charging me $34.99... See more
Company replied
Tailored Zone
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Quite honestly you don't even deserve a 1STAR.. your marketing strategies isn't award winning... stop BODY shaming people just to get your products out in the world. Childhood trauma and EATING DISORD... See more
Company replied
Weirdly enough, as much as I noticed how I couldn't load the guide through my phone, I could load the guides through my computer. And yes, I received a USD29.99 pre-payment through Paypal and I cancel... See more
Company replied
Please cancel account immediately. I tried a 99p download and now unhappy to have been charged 2x 29.99 The customer service address given does not work!! If no refund offered, please expl... See more
Company replied
Company details
Written by the company
We help women feel confident with their look without changing their body but changing their styling practices
Contact info
Ukraine
- tailored.zone
This is a scam
This is a scam. After taking payment for the 3-day trial they do not email the electronic guide nor is it available to view on their website. Customer services also did not email the guide when I got in touch. Luckily I was able to cancel the subscription and get a refund for the trial, but it took 8 emails back and forth.
11 July 2022
Unprompted review
Reply from Tailored Zone
Dear Beki Johnson,
Thank you for sharing your feedback!
We're truly sorry to learn that your experience with our application has been negative. We want to reassure you, as well as every customer who feels this way, that our application is designed to be as user-friendly as possible, and we're always transparent about our subscription plans and terms of use.
Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is clearly presented before the purchase is confirmed.
We are sincerely disappointed that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly.
Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be awaiting your email at support@tailored.zone.
Reply from Tailored Zone
Dear Terhi elina Viitanen,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
Nevertheless, we would like to emphasize that we are transparent with our customers, and there is no reason to associate us with any scam activity.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
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