I ordered the .99 trial which I never received. Contacted the customer support to state that I didn't want the guide since I never got the trial. Still no response. They have tried charging me $34.99... See more
Company replied
Tailored Zone
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See what reviewers are saying
Quite honestly you don't even deserve a 1STAR.. your marketing strategies isn't award winning... stop BODY shaming people just to get your products out in the world. Childhood trauma and EATING DISORD... See more
Company replied
Weirdly enough, as much as I noticed how I couldn't load the guide through my phone, I could load the guides through my computer. And yes, I received a USD29.99 pre-payment through Paypal and I cancel... See more
Company replied
Please cancel account immediately. I tried a 99p download and now unhappy to have been charged 2x 29.99 The customer service address given does not work!! If no refund offered, please expl... See more
Company replied
Company details
Written by the company
We help women feel confident with their look without changing their body but changing their styling practices
Contact info
Ukraine
- tailored.zone
I ordered the .99 trial which I never…
I ordered the .99 trial which I never received. Contacted the customer support to state that I didn't want the guide since I never got the trial. Still no response. They have tried charging me $34.99 daily(in which none have gone through) for the subscription that I never agreed to. I have no account to sign into to cancel on. I have no idea how to reach them or what info to give to cancel. All I know is they keep trying to pull money from my account. How do I cancel this, so they will forget my card info and move on? This has turned into a nightmare. It seems all the other reviews get a response that is used on every review, like it’s a reply from a robot.
31 March 2024
Unprompted review
Reply from Tailored Zone
Dear Michelle,
We apologize for the inconvenience you've experienced. It's important to resolve this issue promptly. Since you're unable to access your account to cancel the subscription, we recommend contacting your bank or credit card issuer immediately to block any further unauthorized charges. Additionally, you can try reaching out to the support team via email at support@tailored.zone if you haven't already done so. We understand your frustration and will do our best to assist you in resolving this matter.
Same as what everyone else has said
Same as what everyone else has said. Not as advertised. I’m trying to figure out how to reach out to get refund and can’t even find that!
1 April 2024
Unprompted review
Reply from Tailored Zone
Dear Valued Customer,
We apologize for any confusion or frustration you've experienced. Please reach out to our customer support team at support@tailored.zone for assistance with your refund request. Our team is here to help resolve any issues you may have encountered promptly. Thank you for bringing this to our attention, and we appreciate your patience.
Seriously??
I never made it far enough to buy anything. If you read first, the money back policy is crap. You have to apply for it and can't use it because you don't like it or it's not what you expected...smh
27 December 2023
Unprompted review
Reply from Tailored Zone
Dear Melissa D Adams,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We appreciate your input, and we take all customer feedback seriously. We want to clarify the situation and address your concerns.
It appears that you may have enrolled in a trial subscription, and before your purchase, the terms of the trial and additional subscription options were prominently displayed on the sales page.
If you did not intend to subscribe to the service or wish to cancel your subscription, don't hesitate to get in touch with our support team at support@tailored.zone. They will promptly assist you in resolving this matter.
Thank you for your feedback, and we hope to have the opportunity to provide you with a positive experience in the future.
Quite honestly you don't even deserve a…
Quite honestly you don't even deserve a 1STAR.. your marketing strategies isn't award winning... stop BODY shaming people just to get your products out in the world. Childhood trauma and EATING DISORDERS isn't a laughing matter. Your company is disgusting.
11 December 2023
Unprompted review
Reply from Tailored Zone
Dear Valued Customer,
Thank you for giving our app a chance!
We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
Kindly note that we are unable to act on your behalf or facilitate your subscription sign-in. Subscriptions and associated charges can only be accepted and agreed upon by customers directly.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process.
Should you require further assistance or encounter difficulties with the above steps, our support team is here to help. You can reach out to our dedicated support staff at support@tailored.zone. Our team will promptly assist you in resolving your case.
We value your feedback and are committed to providing a seamless experience for all our users. Your satisfaction is our priority, and we are dedicated to ensuring that your concerns are addressed promptly and effectively.
Very glad I saw these reviews - Do Not Recommend
Very glad I saw these reviews. I ordered my "Guide" after completing a questionnaire when the ad popped up on Instagram. I am looking at changing my wardrobe with my changing career and this looked like a helpful resource. After completing the questionnaire and requesting my "Guide" for $.99, a series of other pop-ups came up all of which I declined but the last one I couldn't decline, I couldn't get it off my screen, I couldn't do anything so I left the website thinking "oh well they'll just email me with what I ordered". After 15 minutes of not getting an email - which is ridiculous at a time when everything is automated - I emailed them that I was not given the Guide that I ordered, or any terms of service or any terms of a trial agreement, I couldn't log into the website, and basically I had nothing. Given what I have read here now I am not expecting a return email back. I did get an automated reply saying that they got my email, but I'm not expecting them to actually do anything about it. In the meantime this gave me the opportunity to go back into my payment source and just cancel the subscription. So they got their $0.99 but at least they won't be able to get anything further.
EDIT - they did actually email me back which was great they sent me the link to the app. Once in the app I was able to officially cancel the account so that there will be no further charges. The Guide that I paid for did not work, every time I tried to access it I got a "try again later" error. But they did try to upsell me to something that cost $19.99 as I was cancelling my account. If I had not cancelled the subscription it was set to renew on June 28. Who wants to bet that all of a sudden my Guide would have worked on June 28th?
No disasters but also not worth the headache, again I would just as soon avoid this one.
23 June 2023
Unprompted review
Reply from Tailored Zone
Dear Tania Russell,
Thank you for the feedback! We are very sorry to hear about this uncommon app experience and apologize for any inconvenience it might have caused.
It was never our intention to mislead our customers as we valued each of them.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process. We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation.
We want to make things right. So, please email us at our email support@tailored.zone and we will get back to you promptly.
In the meantime, one of our customer care agents will get back to you soon. We wish you nothing but the best!
This site is a scam
This site is a scam. Not only is it not legitimate, its Bogus. To pray .99 then find out only for IOS devices, then charge 54.99 for an agreement? I only agreed to .99.
3 February 2023
Unprompted review
Reply from Tailored Zone
Dear Stephanie Elliott,
We apologize for any confusion or frustration you've experienced!
It's important to us that our users have a positive experience and a clear understanding of our services.
Kindly note that we are unable to act on your behalf or facilitate your subscription sign-in. Subscriptions and associated charges can only be accepted and agreed upon by customers directly.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process.
Should you require further assistance or encounter difficulties with the above steps, our support team is here to help. You can reach out to our dedicated support staff at support@tailored.zone. Our team will promptly assist you in resolving your case.
We value your feedback and are committed to providing a seamless experience for all our users. Your satisfaction is our priority, and we are dedicated to ensuring that your concerns are addressed promptly and effectively.
This company is a scam
This company is a scam. They deceive you into subscribing and then mask their customer service and account management options to feign the option to cancel. This is a deliberate scam. They parade under the names Tailored.zone Lumi.place personalfashion.guru personalfashionguru.com and vpn mobapps limited and I’m sure others. They gobble up URLS and will use different ones to avoid the cumulative criminal reputation - but it’s all the same company and the same scam. PayPal needs to step in and protect consumers by preventing this company or its parent co, Bramol Limited from charging consumers.
6 November 2022
Unprompted review
Reply from Tailored Zone
Dear Morg,
Thank you for giving our app a chance!
We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
Kindly note that we are unable to act on your behalf or facilitate your subscription sign-in. Subscriptions and associated charges can only be accepted and agreed upon by customers directly.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process.
Should you require further assistance or encounter difficulties with the above steps, our support team is here to help. You can reach out to our dedicated support staff at support@tailored.zone. Our team will promptly assist you in resolving your case.
We value your feedback and are committed to providing a seamless experience for all our users. Your satisfaction is our priority, and we are dedicated to ensuring that your concerns are addressed promptly and effectively.
Do NOT buy
Do NOT buy! I canceled the trial an hour after I bought it. They STILL charged me and refused to refund my money.
7 November 2022
Unprompted review
Reply from Tailored Zone
Dear Katya Theis,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns.
It seems that you may have signed up for a trial subscription, and before your purchase, the terms of the trial and additional subscription options were prominently displayed on the sales page.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
is a scam and am trying my best to…
is a scam and am trying my best to cancel the subscription but they keep on telling me to find an app! Which doesn't exist!
7 November 2022
Unprompted review
Reply from Tailored Zone
Dear Valued Customer,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns.
It seems that you may have signed up for a trial subscription, and before your purchase, the terms of the trial and additional subscription options were prominently displayed on the sales page.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
Do NOT buy the trial! SCAM!!!
I ordered the .99 trial which I never received. Contacted the customer support to state that I didn't want the guide since I never got the trial. They claimed that when I purchased the trial, I agreed to the subscription! They charged my PayPal account $29.99 for the subscription that I never agreed to and now will not refund, stating it is a non-refundable agreement. Definitely a SCAM!
1 November 2022
Unprompted review
Reply from Tailored Zone
Dear Debbie Wade Bruce,
Thank you for sharing this situation with us!
We truly regret to know that you didn’t have the best experiences that we try to provide to our cherished customers.
Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied.
Please note that we are diligently working to offer all our customers personalized and relevant pieces of advice. However, we would like to learn more about your situation and what exactly happened. To make things right, please email us at support@tailored.zone, and we will get back to you promptly.
In the meantime, one of our customer care agents will reach out to you soon. We wish you nothing but the best!
It's a scam.
It's a scam.
I was excited about the idea of the product they offer that can really help a lot of curvy women, and I did fill out all 40 questions they presented. But then I got to a screen that said I had 10 minutes to complete the paid registration ($0.99 for three days and then $29.90 for a fixed monthly fee), and before that, I was promised I would receive a guide by email without payment. This is where I started to get suspicious and started researching their website, which really doesn't have any practical or essential information on it, nor basic information that any reliable company would make sure to have. Right after that, I went looking for reviews on the site, and that's how I ended up here, luckily before I paid anything (I don't think I would anyway, but still). So beware, this is definitely a scam.
29 October 2022
Unprompted review
Reply from Tailored Zone
Dear Liron-Inbal,
Thank you for reaching out! We're sorry for the misunderstanding.
We understand your concerns and would like to address them.
Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.
Please note, that we are working hard to provide all our customers personalized and relevant pieces of advice. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at our email support@tailored.zone and we will get back to you promptly.
In the meantime, one of our customer care agents will get back to you soon. We wish you nothing but the best!
Its a scam
Its a scam. I'd recommend calling your bank and having them block online transactions for three days. In the meantime, email them directing to unsubscribe. If they attempt to charge you at the end of three days, your bank can block the payment and create a dispute. Also remove your card details from facebook pay.
27 October 2022
Unprompted review
Reply from Tailored Zone
Dear Sarah,
Thank you for the feedback! We are very sorry to hear about this uncommon app experience and apologize for any inconvenience it might have caused.
It was never our intention to mislead our customers as we valued each of them.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process. We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation.
We want to make things right. So, please email us at our email support@tailored.zone and we will get back to you promptly.
In the meantime, one of our customer care agents will get back to you soon. We wish you nothing but the best!
I was ready to pay the .99
I was ready to pay the .99. I stopped and came here. Along the way they spelled something wrong, I was suspicious. Thankfully I came here.
20 October 2022
Unprompted review
Reply from Tailored Zone
Dear Valued Customer,
Thank you for your interest in our app and for giving it a try. We apologize for any misunderstanding you may have faced.
We want to assure you that our platform is committed to transparency regarding all charges and subscriptions. The subscription terms and conditions, along with details of any charges, are prominently displayed on the sales screen before finalizing a purchase. We prioritize obtaining explicit consent before applying any charges.
We genuinely regret any inconvenience you've experienced. To address your concerns about specific fees or confusion, please contact our support team at support@tailored.zone. We are ready to promptly investigate and address your case. Your cooperation is highly appreciated.
Please cancel account immediately.
Please cancel account immediately.
I tried a 99p download and now unhappy to have been charged 2x 29.99
The customer service address given does not work!!
If no refund offered, please explain why and I will refer to ombudsman.
Look forward to your response
Kind regards Annmarie M
15 October 2022
Unprompted review
Reply from Tailored Zone
Dear Annmarie Malloy,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
We genuinely apologize for any inconvenience you've experienced.
Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied.
We sincerely apologize for any inconvenience you've faced. To address your concerns regarding specific fees or confusion, kindly contact our support team at support@tailored.zone. We are ready to promptly investigate and address your case. Your cooperation is highly appreciated.
This is a scam
This is a scam. You will never recieve anything, and I mean anything for your money.
1 August 2022
Unprompted review
Reply from Tailored Zone
Dear Shea Newport,
Thank you for taking the time to share feedback about your recent experience with our platform.
We value your input, and all customer feedback is taken seriously. We would like to clarify the situation and address your concerns.
Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We genuinely regret that you didn't provide your email to us. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please reach out to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
Wish I had come here before giving my…
Wish I had come here before giving my info! I was looking for some fashion advice, and to be honest, it all looked SUPER nice. They give you the typical free document for you to try. however, they give you NO information else at all - I basically completely forgot I had even agreed and subscribed, so lost over £100 - the worse thing is that they didn't even give me ANYTHING for that!? I am really pissed off with myself, but I guess you live you learn.
28 July 2022
Unprompted review
Reply from Tailored Zone
Dear Karla Beatriz Peña,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns.
It seems that you may have signed up for a trial subscription, and before your purchase, the terms of the trial and additional subscription options were prominently displayed on the sales page.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
🚨🚨🚨🙄
I wish I had seen the reviews for this company - a scam don’t care who scamming. Scammer 🚨
24 September 2022
Unprompted review
Reply from Tailored Zone
Dear Valued Customer,
Thank you for taking the time to share feedback about your recent experience with our platform.
We value your input, and all customer feedback is taken seriously. We would like to clarify the situation and address your concerns.
Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We genuinely regret that you didn't provide your email to us. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please reach out to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
COMPLETE SCAM
COMPLETE SCAM!
I filled out a questionnaire on Facebook (that was my first mistake, I know) & was offered a 99 cents trial period. I accepted. The"service" was literally a generic pdf pamphlet about how to wear generic clothes. Ridiculous. I had to search the website to find how to cancel. They require you to email, which I did 5 minutes after subscribing. I clearly requested to cancel. The company sent me several vague email responses, but never actually started that they cancelled. According to their website terms, you must cancel your 3 day trial with at least 24 hours remaining, or you will be charged $60 monthly! In my final email, I specifically asked for them to confirm cancellation and that I would not be charged again. I only had 2 hours left before my 48 hours was up. I had not heard back from them by the"final hour", so I cancelled my credit card & had my credit card company send me a new card with a new account number. I then got an email from these scammers saying that they were unable to bill me for my subscription & wanted me to update my billing info. COMPLETE SCAM!
20 September 2022
Unprompted review
Reply from Tailored Zone
Dear Kā Dalow,
Thank you for the feedback! We are very sorry to hear about this uncommon app experience and apologize for any inconvenience it might have caused.
It was never our intention to mislead our customers as we valued each of them.
We appreciate the details provided. We are pleased that we found a resolution to address your inquiry and resolve the issue.
Your feedback is valuable, and we would like to hear more about your experience. We are here to offer our assistance in resolving any remaining matters. If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@tailored.zone.
Regardless, we hope you decide to give our app one more try and we wish you all the best.
SCAM SCAM SCAM! DO NOT SIGN UP FOR ANYTHING ON THIS WEBSITE!
I've just copied and pasted another reviews review as it is pretty much word for word.
SCAM SCAM SCAM! DO NOT SIGN UP FOR ANYTHING ON THIS WEBSITE!
I signed up to receive a personalised fashion style guide for 99p after taking a quiz on Facebook.
I never received the promised 'style guide' by email, so just put it down to experience and a loss of 99p...
Then I discovered a month later they had taken TWO payments of £35.99 from me?! - For a subscription that I knew nothing about!!?
I've contacted all the companies associated with this brand, ie Fashion Guru, Tailored Zone etc as listed above, only to be told that I must have authorised the payments myself as they have my card details on file, therefore they will not refund me!!
DO NOT USE THIS COMPANY!!! THEY WILL SCAM YOU!!
7 September 2022
Unprompted review
Reply from Tailored Zone
Dear Zoe Juster,
Thank you for giving our app a chance!
We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
Kindly note that we are unable to act on your behalf or facilitate your subscription sign-in. Subscriptions and associated charges can only be accepted and agreed upon by customers directly.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process.
Should you require further assistance or encounter difficulties with the above steps, our support team is here to help. You can reach out to our dedicated support staff at support@tailored.zone. Our team will promptly assist you in resolving your case.
We value your feedback and are committed to providing a seamless experience for all our users. Your satisfaction is our priority, and we are dedicated to ensuring that your concerns are addressed promptly and effectively.
SCAM SCAM SCAM!!
SCAM SCAM SCAM! DO NOT SIGN UP FOR ANYTHING ON THIS WEBSITE!
I signed up to receive a personalised fashion style guide for 99p after taking a quiz on Facebook.
I never received the promised 'style guide' by email, so just put it down to experience and a loss of 99p...
Then I discovered a month later they had taken TWO payments of £35.99 from me?! - For a subscription that I knew nothing about!!?
I've contacted all the companies associated with this brand, ie Fashion Guru, Tailored Zone etc as listed above, only to be told that I must have authorised the payments myself as they have my card details on file, therefore they will not refund me!!
DO NOT USE THIS COMPANY!!! THEY WILL SCAM YOU!!
26 August 2022
Unprompted review
Reply from Tailored Zone
Dear Valued Customer,
Thank you for getting in touch with us and expressing your concerns. We sincerely apologize for any confusion or inconvenience you may have faced with our subscription service.
We are truly sorry to hear that your experiences did not meet the high standards we aim to provide for our valued customers.
Regarding the payment process, we want to emphasize that all charges are applied with the explicit consent of the user during the subscription process. Our commitment to transparency includes making the Terms and Conditions easily accessible before any purchases are made.
We understand that you did not provide your email, and we genuinely regret any oversight. To better assist you and address the specific fees or confusion you encountered, we kindly ask you to reach out to our support team at support@tailored.zone at your earliest convenience.
Our team is ready to promptly investigate and address your case.
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