I ordered the .99 trial which I never received. Contacted the customer support to state that I didn't want the guide since I never got the trial. Still no response. They have tried charging me $34.99... See more
Company replied
Tailored Zone
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See what reviewers are saying
Quite honestly you don't even deserve a 1STAR.. your marketing strategies isn't award winning... stop BODY shaming people just to get your products out in the world. Childhood trauma and EATING DISORD... See more
Company replied
Weirdly enough, as much as I noticed how I couldn't load the guide through my phone, I could load the guides through my computer. And yes, I received a USD29.99 pre-payment through Paypal and I cancel... See more
Company replied
Please cancel account immediately. I tried a 99p download and now unhappy to have been charged 2x 29.99 The customer service address given does not work!! If no refund offered, please expl... See more
Company replied
Company details
Written by the company
We help women feel confident with their look without changing their body but changing their styling practices
Contact info
Ukraine
- tailored.zone
Big scam
Big scam, won't refund and I never got anything for my money. do not use!
28 August 2022
Unprompted review
Reply from Tailored Zone
Dear Silja Hinriksdóttir,
Thank you for reaching out to us with your concerns, and we apologize for any confusion or inconvenience you've experienced with our subscription service.
We truly regret to know that you didn’t have the best experiences that we try to provide to our cherished customers.
Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
The scammiest!
UPDATE 2/25/2024 Be sure you see that Tailored Zone's response below is marked as an ADVERTISEMENT.
These folks have been hitting me hard to remove my experience from Trustpilot. I was also contacted by a company called Lumi about this review--perhaps Tailored has been bought. They offered me a reduced subscription rate of $9.99 with a request that I reconsider my feedback here. So they want ME to pay THEM as their apology for bad service?? Fascinating.
******************
This was the scammiest experience I've had after hitting the buy button. There is literally NOTHING but a generic guide about basic wardrobe concepts. This is after I filled out FORTY QUESTIONS. I canceled right away, which required me to email customer service. When they asked why I canceled, I TOLD THEM.
*******************
This was my experience:
* I saw a link for Tailored in one of my emails.
* I liked the focus on helping plus-size women feel and look good, and it appeared you provided fashion advice/recommendations.
* I filled out a quiz (which was great, by the way).
* I was supposed to get a guide via email but that never came through (I did confirm my email address).
* I saw the 3-day 99-cent trial and decided to try it because it's super cheap, I liked what I saw previously, and I was curious.
* I got access online to a generic mini wardrobe planning guide, although that took a while.
And that's it. Nothing specific to me and the FORTY questions I answered.
Here's where you dropped the ball:
* I literally don't know what service you provide.
* Or how that service might be customized to me.
* I couldn't access any information about Tailored online (like a sales page) because links kept bringing me to the same thank you screen
* I couldn't view any info about your subscription(s), what is included, how much it costs (except that it seemed like $40-$60/month, but numbers varied).
* I couldn't view my own account information to cancel.
I could see that there's a Personal Guide that will be available in 3 days. But I only have a 3-day trial. And your subscription terms state cancellation has to be done more than 24 hours in advance to avoid getting charged.
So even though what I saw before doing the trial subscription was elegantly designed and written, the moment I hit the buy button I was stuck in limbo with one thank you screen, a hamburger menu with no details, and a link that brought me to that generic mini-guide, a tease for a personalized guide, and some add ons. I felt scammed.
22 August 2022
Unprompted review
Reply from Tailored Zone
Dear Amy,
Thank you for giving our app a chance!
We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
Kindly note that we are unable to act on your behalf or facilitate your subscription sign-in. Subscriptions and associated charges can only be accepted and agreed upon by customers directly.
You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process.
Should you require further assistance or encounter difficulties with the above steps, our support team is here to help. You can reach out to our dedicated support staff at support@tailored.zone. Our team will promptly assist you in resolving your case.
We value your feedback and are committed to providing a seamless experience for all our users. Your satisfaction is our priority, and we are dedicated to ensuring that your concerns are addressed promptly and effectively.
Avoid like the plague!
This is a scam!
- You never receive the guide you pay to access.
- If you use a strong suggested password in Chrome or Apple OS or iOS, the website prevents it from being stored in your keychain.
- When you request to reset your password they send you a new password as text in an email, so your information is not secure at all.
- There is no actual price quoted on the website for the subscription cost.
- The same company is operating under multiple company names: Tailored, Fashion Guru, Get Look, Beauty Plan, My Beauty Place, and possibly more.
- Any correspondence you have with them will come from random email addresses for different companies, begging the question of how many different places your personal information is stored.
You pay £0.99 for 3-day trial access to a style guide you never receive by email, then you are billed £35.99 without warning for an ongoing subscription.
The subscription terms on the website do not state the cost of the subscription so they can in theory charge whatever they want. The subscription fee I was charged was £35.99 but this was only briefly visible on the payment page for the £0.99 trial subscription and cannot be found anywhere else.
When I used the 'forgot your password' link I received an email with my new password as text rather than being able to set a new one myself. This means if my email is compromised someone could gain access to personal and financial information from their website.
I have emailed the company to cancel my subscription and remove my details from their records for the three company names listed above, but who knows how many other companies they operate under and where the very detailed information I provided to create the guide is stored.
21 August 2022
Unprompted review
Reply from Tailored Zone
Dear Kerry-Anne Tarlton
Thank you for sharing your feedback. We understand the concern over this.
We would like to note that our sales screen contains all the information about subscription terms and a list of products you agreed to buy. The purchase is always at the customer's discretion. We lack access to your personal or billing details, therefore, we are unable to act on your behalf.
We strive to ensure every customer's satisfaction and fulfill their requests. Since we didn’t receive an answer from you here on Trustpilot and we cannot see your email address to contact you, we kindly ask you to drop a line at support@tailored.zone.
Rest assured, our agents will get back to you promptly!
Scam or just problems with bad netsite?
I did tailored test and it was guite fun. But when I should have the personalized guide, Mobile page didn't open it and I didn't get it to my email. I send email about it, they said there has occur an error that they try to fix. They send me "guide" for compensation. It was arabic language preschool coloring book. I sent little angry email about this. And they send me new colorguide, which really was the guide, but not my personalized guide.
I did subscribe this 0.99euros price but cancelled immediately, when I noticed that guide might not coming. Not at leats 3 days trial time. I did get link after week or two, but couldnt open without new subscribtion, which I did not.
I don't know if this really is scam or just very bad netsite, which they might to to fix. Because this idea is beautiful and test is very long. And emails seems to be good ones for example capsule wardrope tips.
20 August 2022
Unprompted review
Reply from Tailored Zone
Dear Kate Suopajärvi,
Thank you for taking the time to share feedback about your recent experience with our platform.
We value your input, and all customer feedback is taken seriously. We would like to clarify the situation and address your concerns.
Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We genuinely regret that you didn't provide your email to us. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please reach out to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
Total scam
Total scam! Paid $.99 for personalised report which never materialised. Requested a refund straight away and they deducted $29.99 as an alleged non-refundable subscription.
Took several emails but finally got a refund on the $29.99
7 August 2022
Unprompted review
Reply from Tailored Zone
Dear Emma Greenwood,
Thank you for reaching out to us with your concerns. We're sorry to hear this and we apologize for the inconvenience. We want our customers to have only the best experience possible, and we're sorry you weren't able to do so.
We are pleased that we found a resolution to address your inquiry and resolve the issue. Your feedback is valuable, and we would like to hear more about your experience.
We are here to offer our assistance in resolving any remaining matters. If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@tailored.zone. We're glad to help you!
Weirdly okay?
Weirdly enough, as much as I noticed how I couldn't load the guide through my phone, I could load the guides through my computer. And yes, I received a USD29.99 pre-payment through Paypal and I cancelled it the moment I received that notification, but to be honest, I did manage to download the guides. Hopefully someone out there would actually receive the guides.
5 August 2022
Unprompted review
Reply from Tailored Zone
Dear Kat,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns.
It seems that you may have signed up for a trial subscription, and before your purchase, the terms of the trial and additional subscription options were prominently displayed on the sales page.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
Scam. Avoid. I have reported this as fraudulent business
As everyone else says here. You pay 0.99 for the guide that mysteriously had an error and you never receive. you contact support, who respond very quickly the first time indicating that they are sorry but they only send you the intro pdf not your personalised guide that you paid for.
I then contacted PayPal and found out that I had been charged for a pre-approved subscription not a one-off as indicated when I purchased it first. I was quick to cancel payment and start the dispute with PayPal. I was never charged because I picked the red flags but for others less lucky, they had paid for a subscription to a non-existing product that they never signed up for in the first place.
I have reported this company in the UK as fraudulent business
Note that the payment will come through as VPN Mobapps. PayPal community has a thread regarding a similar issue under a different company name, fashion guru, but charged with VPN Mobapps trade name. This is not an isolated issue, rather a recurring scam scheme.
30 July 2022
Unprompted review
Reply from Tailored Zone
Dear Xenia,
Thank you for reaching out to us with your concerns, and we apologize for any confusion or inconvenience you've experienced with our subscription service.
We truly regret to know that you didn’t have the best experiences that we try to provide to our cherished customers.
Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
Scam
They are fraudsters who kept your card details and charge you without notice
30 July 2022
Unprompted review
Reply from Tailored Zone
Dear Georgia Tsoudi,
Thank you for taking the time to share feedback about your recent experience with our platform.
We value your input, and all customer feedback is taken seriously. We would like to clarify the situation and address your concerns.
Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We genuinely regret that you didn't provide your email to us. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please reach out to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
This is a scam
This is a scam. Like the others have said you never receive the guide, even when customer support gets involved. When I asked for a refund they instead offered to give me a lifetime access....to what I don't know!
Just stay away!
30 July 2022
Unprompted review
Reply from Tailored Zone
Dear Lilja Kristjánsdóttir,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns.
Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
Tailored zone
These scammers are just stealing from us and making it look like it's a normal thing. They don't inform you of any subscription while doing the quiz for the style guide. then 3 days later, your funds have been deducted.
29 July 2022
Unprompted review
Reply from Tailored Zone
Dear Moleboheng Lebo,
Thank you for sharing your feedback. We understand the concern over this.
We would like to note that our sales screen contains all the information about subscription terms and a list of products you agreed to buy. The purchase is always at the customer's discretion. We lack access to your personal or billing details, therefore, we are unable to act on your behalf.
We strive to ensure every customer's satisfaction and fulfill their requests. Since we didn’t receive an answer from you here on Trustpilot and we cannot see your email address to contact you, we kindly ask you to drop a line at support@tailored.zone.
Rest assured, our agents will get back to you promptly!
Scam
Scam! They get you to subscribe for 30 dollars without you knowing, I wanted to ask if your cancelation worked when you wrote them an email, thank you.
29 July 2022
Unprompted review
Reply from Tailored Zone
Dear Eliška Krejčí,
Thank you for the feedback! We are very sorry to hear about this uncommon app experience and apologize for any inconvenience it might have caused.
It was never our intention to mislead our customers as we valued each of them.
Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We are sincerely upset, that you didn't provide your email to us. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly.
Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at support@tailored.zone.
Reply from Tailored Zone
Dear Vicky Webb,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns.
Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
scam.they took 30 bucks from me without…
scam.they took 30 bucks from me without a guide
28 July 2022
Unprompted review
Reply from Tailored Zone
Dear Valued Customer,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
We genuinely apologize for any inconvenience you've experienced.
Please note, that we are working hard to provide all our customers personalized and relevant pieces of advice. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at our email support@ageless.place and we will get back to you promptly.
Your satisfaction is important to us, and we want to make sure you have a positive experience with our app.
How to unsubscribe?
Hi there!
I subscribed to this website this morning as everyone here is mentioning didn’t receive the guide. I can not unsubscribe, it send me to their email. Was it the same with you with unsubscribing? Do I have to email them to unsubscribe? And how can we report these websites?? Thanks!
27 July 2022
Unprompted review
Reply from Tailored Zone
Dear Roya Hamidi,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns.
We would like to investigate your case and offer a solution. Please drop a line to our support team at support@tailored.zone. Regardless, we hope you decide to give our app one more try and we wish you all the best.
Full scam
I did the test, didn't get any guide, only the option to subscribe.
27 July 2022
Unprompted review
Reply from Tailored Zone
Dear Valued Customer,
Thank you for sharing your feedback. We understand the concern over this.
We would like to note that our sales screen contains all the information about subscription terms and a list of products you agreed to buy. The purchase is always at the customer's discretion. We lack access to your personal or billing details, therefore, we are unable to act on your behalf.
We strive to ensure every customer's satisfaction and fulfill their requests. Since we didn’t receive an answer from you here on Trustpilot and we cannot see your email address to contact you, we kindly ask you to drop a line at support@tailored.zone.
This website is a Scam
This website is a Scam. No guide sent, and only a webpage to purchase something - as we never know what they really sell.
27 July 2022
Unprompted review
Reply from Tailored Zone
Dear Gwendoline Evieux,
Thank you for reaching out to us with your concerns, and we apologize for any confusion or inconvenience you've experienced with our subscription service.
We truly regret to know that you didn’t have the best experiences that we try to provide to our cherished customers.
Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
You don't receive your guide
As the other comments say it is a scam. I did not receive my guide by email and they never uploaded my guide on the website.
At the time of the test they say that the trial period is three days, but in the cancellation policy it says that you have to cancel before 24h to not pay the monthly subscription. It didn't happen to me because I cancelled immediately when I saw that I didn't receive my guide, but it's a bad sign that the information is confusing.
It's a pity because the test looks interesting, well designed and I wanted to know my results.
26 July 2022
Unprompted review
Reply from Tailored Zone
Dear Syndi Valbuena,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
We genuinely apologize for any inconvenience you've experienced.
Please note, that we are working hard to provide all our customers personalized and relevant pieces of advice. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at our email support@tailored.zone and we will get back to you promptly.
In the meantime, one of our customer care agents will get back to you soon. We wish you nothing but the best!
Reply from Tailored Zone
Dear Sigrun Maria Endresen,
Thank you for sharing the feedback!
We`re so sorry to hear, that your opinion about our application is negative. We want to reassure you, as every customer who thinks so. Our application is designed as much user-friendly as possible, we`re always clear about our subscription plans and terms of use.
Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is clearly presented before the purchase is confirmed.
We are sincerely upset, that you didn't provide your email to us. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly.
Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at support@tailored.zone.
They are a scam
24 July 2022
Unprompted review
Reply from Tailored Zone
Dear Khumi Talks,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns.
It seems that you may have signed up for a trial subscription, and before your purchase, the terms of the trial and additional subscription options were prominently displayed on the sales page.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@tailored.zone at your earliest convenience. Our team is standing by!
SCAM ALERT!!!
SCAM ALERT!!!!
Nothing about this page is correct!
STAY AWAY!!
12 July 2022
Unprompted review
Reply from Tailored Zone
Dear Sigrid Arteaga,
We sincerely apologize for any inconvenience you may have encountered.
We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any action on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments.
We are keen to assist you to the fullest extent possible. For any questions or inquiries, please feel free to contact us at support@tailored.zone. Our team is ready to help!
Thanks once again! Wishing you nothing but the best!
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